SIG Speaks

NOVEMBER 2, 2023

SIG University Certified Supplier Management Professional (CSMP) program graduate Mark Nilsson shares an example of how his team had to implement a new governance model that was instrumental in getting a project back on track and helped implement s everal layers of change across his organization. Payable (AP), Automation solution.

Government 40

Government Business Process Outsourcing Information Technology Accounting 40

Everest Group

AUGUST 25, 2023

The country’s appeal as a destination has been fueled by abundant job opportunities, excellent quality of life, simplified work permit processes, and enticing government initiatives such as the Critical Skills Employment Permit and the Start-up Entrepreneur Programme (STEP).

Nearshoring 130

Nearshoring Jobbing Government Global Business Services 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. Another case study involves a community college that implemented COBIT to improve governance and management of IT.

Management 130

Management Service Administrative Research 130

Everest Group

MAY 10, 2022

Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. Besides regulation, the government has also invested in infrastructure and security measures to boost outside investment.

Service 130

Service Third Party Outsourcing Government Regulations 130

Everest Group

APRIL 7, 2022

As the world emerges from the pandemic and looks for new destinations for high-end information technology and business process services, put Latin America on the radar screen for its lower costs, talent availability, language proficiency, and other factors.

Service 130

Service Nearshoring Government Analytics 130

MicroAgility

APRIL 18, 2021

Kevin Ruthen is Chief Technology Officer at Support.com , as of May 2019, and is responsible for product, engineering, information technology, hosting and critical systems. You’ve been a Chief Technology Officer and being involved in originating, launching and managing successful global business IT strategies.

E-Commerce 98

E-Commerce Government Engineering Collaborations 98

Everest Group

SEPTEMBER 25, 2024

Technology trends in the wealth management industry and the opportunity for FNZ Infusing data and intelligence into wealth operations across front, mid and back-office: Wealth management firms are looking to accelerate the infusion of data and intelligence into their operations, to drive productivity, better stakeholder experiences, and business agility. (..)

Banking 147

Banking Management Analytics Insurance 147

Everest Group

SEPTEMBER 12, 2024

To truly capture this potential, enterprises and service providers must iteratively refine contractual clauses, ensuring they align with the unique demands and risks associated with implementation.

BPO 130

BPO Business Process Outsourcing Sourcing Outsourcing 130

Magellan Solutions

MARCH 5, 2023

Shared service centers are independent business units of processes, technologies, and people. They perform multiple functions, including human resources , information technology (IT), purchasing, legal, compliance, customer service , and other operational tasks. What Is a Shared Service Center? Is a Shared Service Center a BPO?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Everest Group

OCTOBER 31, 2022

The biggest advocates for information technology transformation can come from inside your organization. We believe IT is becoming an enabler for growth, through Systems of Growth thinking, Agile governance also drives innovation in IT organizations. Internal IT innovators can spark business growth and evolution.

Marketing 130

Marketing Efficiency Information Technology Government 130

Everest Group

APRIL 12, 2022

With these recurring global shocks unsettling global trade dependencies, the changing dynamics of international relations, and the growing uncertainties, governments across the globe are moving to implement policies to make supply chains more resilient. Long-term investment 5.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

With these recurring global shocks unsettling global trade dependencies, the changing dynamics of international relations, and the growing uncertainties, governments across the globe are moving to implement policies to make supply chains more resilient. Impact on service providers . Long-term investment.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

MAY 12, 2022

Impact sourcing specialists prioritize the inclusive talent model and help enterprises meet business objectives (mentioned above) while maintaining service quality and cost at parity with traditional Business Process Outsourcing (BPO) and Information Technology Services (ITS) service providers.

Impact Sourcing 130

Impact Sourcing Sourcing E-Commerce Research 130

Globalization Partners

JUNE 7, 2022

Recognizing the potential impact on the economy, the South Korean government has launched several initiatives to solve the talent gap. Recently, the government shared its plans to nurture a new generation of chip engineers. With these initiatives, the government aims to cultivate over 3,000 semiconductor professionals by 2027.

Engineering 98

Engineering Payroll Government Software 98

31 West

JULY 8, 2022

The Federal Information Security Management Act is the standard for implementing a mechanism for protecting the sensitive data of numerous federal departments. While government agencies must comply with FISMA standards, businesses associated with them must follow the same regulations. Challenges in Implementing IT Compliance.

Regulations 130

Regulations Insurance Healthcare Software 130

Forrester Digital Transformation

APRIL 19, 2023

“Follow the yellow brick road!” Silly Dorothy. She had it so easy. Dorothy had a magical guide that popped up when she needed help the most. For many executives getting started with forming a data team and insights strategy, the road forward is not so clear. Executives find themselves bewildered and disoriented in a strange […]

Information Technology 246

Information Technology Government 246

Everest Group

APRIL 3, 2024

Establishing a governance structure with clearly defined roles and responsibilities to adopt PQC effectively is also recommended. Understanding cryptographic assets and algorithms, locations, and purposes is a fundamental best practice, especially when preparing for post-quantum cryptography.

Cybersecurity 182

Cybersecurity Research Banking Collaborations 182

Forrester Digital Transformation

JANUARY 5, 2022

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.

Research 246

Research Management Information Technology Government 246

Forrester Digital Transformation

NOVEMBER 9, 2021

In the coming year, the global public sector will respond to major economic and social trends with actions that reverberate throughout the world’s economy. Learn more in this overview of our 2022 predictions.

Robotics Process Automation 246

Robotics Process Automation Information Technology Government Automation 246

Future of Digital Sourcing Nearshoring

JUNE 8, 2021

federal government of fall 2020). Despite the fact that the island graduates 10,000 scientists, engineers and IT professionals each year (according to the Puerto Rico Information Technology Cluster), there continues to be a shortage due to young professionals leaving the island for the mainland; or pursuing other careers.

Nearshoring 98

Nearshoring Manufacturing Offshoring Government 98

Everest Group

JULY 20, 2023

Additionally, as governments worldwide enforce stricter data protection and security regulations, enterprises face pressure to comply with these regulations and adhere to localized data privacy laws.

Management 130

Management Service Regulations Insurance 130

Everest Group

JULY 31, 2023

However, many enterprises face challenges that hinder their progress, such as limited resources, unclear roadmaps, siloed Environmental, Social, and Governance (ESG) data, and the complexity of transitioning their operations and supply chains to low-carbon alternatives.

Service 130

Service Government Marketing Analytics 130

Magellan Solutions

JUNE 19, 2017

Held at the International Convention Centre in Sydney, Australia, CEO Chua participated in CeBIT 2017—the largest business technology event in Australia—along with other Philippine delegates. and Startrek. and Startrek.

Call Center 78

Call Center BPO Software Information Technology 78

AS White Global

JULY 25, 2021

For us at ASW , we want to ensure that businesses exploring offshoring are equipped with all the information they need before they take the leap. Some companies feel apprehensive because there are a lot of uncertainties – political climate, culture, literacy rate of the workforce, government support for their industry, time zones, and more.

Offshoring 81

Offshoring Human Resources Government Information Technology 81

The Hackett Group

NOVEMBER 9, 2021

Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services. Results from the studies will be released in January 2022.

Pharmaceuticals 97

Pharmaceuticals Global Business Services Information Technology Finance 97

Automation Anywhere

OCTOBER 14, 2021

Finance uses technology such as Robotic Process Automation (RPA) to streamline operations, strengthen governance and controls, improve the timeliness and accuracy of financial information, and, most importantly, free up professionals to focus on value-added strategic analysis rather than sourcing data and creating reports.

Service 98

Service Banking Robotics Process Automation Call Center 98

Go4Customer

SEPTEMBER 24, 2021

Globalization in India started in the early 1990's when the government allowed foreign investment in the country. Global forces sneaked in various sectors such as agriculture, pharmaceutical industry, information technology, and exports.

Pharmaceuticals 56

Pharmaceuticals BPO Information Technology Government 56

Magellan Solutions

MARCH 15, 2018

The Philippine government has also once tagged the call center industry as the “Sunshine Industry” because of its massive expansion over the past years. It is considered as one of the fastest growing sectors within the economy. Aside from Manila, other established BPO hubs include Metro Cebu, Metro Clark (Pampanga), and Bacolod City.

Call Center 81

Call Center BPO Infrastructure Costs Business Process Outsourcing 81

Magellan Solutions

MAY 3, 2018

million Filipinos, the Information Technology and Business Process Association of the Philippines (IBPAP) disclosed in a statement. Backed by the Government. With the great influence of the US, the Philippines had developed a government that is rather similar to the system the United States are following.

Call Center 69

Call Center BPO Business Process Outsourcing Government 69

Capgemini

SEPTEMBER 30, 2022

Exploring virtual reality and developing new skills with the Capgemini Government Solutions internship program Capgemini 30 Sep 2022. During summer 2022, Capgemini Government Solutions (CGS) welcomed 10 interns to dive into consulting and information technology in the federal government market. Apply here today!

Cybersecurity 52

Cybersecurity Government Advisory Research 52

Intugo

MAY 19, 2023

The Mexican government estimates that the information technology services market amounted to more than 2.15 Cost competitiveness In terms of operating costs, according to information from the Mexican Ministry of Economy, in the information technology sector, Mexico compares with levels similar to those of China and India.

Government 52

Government Information Technology Software Research 52

Magellan Solutions

JUNE 17, 2019

The Philippines is consistently ranked as one of the most cost-competitive outsourcing destinations, particularly in the information technology sector. Government support. The strong support of the Philippine government has enabled the outsourcing industry’s continued growth. Cost-efficient advantage.

Outsourcing 70

Outsourcing BPO Call Center Cybersecurity 70

Perficient Digital Transformation

FEBRUARY 1, 2023

This Acquia Drupal Cloud enables unparalleled collaboration between marketing and information technology teams: Site Studio (formerly Cohesion ): Site Studio, which is new for marketers, delivers a low-code experience for creating and designing websites for various devices and interaction types without the need for a developer.

Co-Sourcing 110

Co-Sourcing Marketing Flexibility Research 110

Vilmate

APRIL 23, 2024

Urbanization, industrial growth, and excessive energy use have led not only to technological advancements but to big ecological issues as well. Today, we’ll discuss how information technology affects the environment and what we can do about it. But right now, the harm technology does is way worse than any help it gives.

Government 52

Government Information Technology Sourcing Nearshoring 52

Raya Contact Center

AUGUST 23, 2022

Zain KSA is one of the leading companies in the field of communications and information technology, committed to supporting digital innovation and leading the technical revolution for the next generation, and plays a pivotal role in empowering the digital society through pioneering communications services and digital solutions.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

Zain KSA is one of the leading companies in the field of communications and information technology, committed to supporting digital innovation and leading the technical revolution for the next generation, and plays a pivotal role in empowering the digital society through pioneering communications services and digital solutions.

Business Process Outsourcing 76

Business Process Outsourcing Outsourcing Management Customer Service 76

IBM Services

OCTOBER 16, 2023

Data sovereignty addresses legal, privacy, security and governance concerns associated with the storage, processing and transfer of data. The Digital India Bill 2023 aims to replace India’s existing Information Technology Act of 2000 and provide comprehensive oversight of the digital landscape.

Regulations 70

Regulations Government Cybersecurity Software 70