AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.

Global Business Services 52

Global Business Services Government Service Shared Services 52

Perficient Digital Transformation

MARCH 27, 2023

Cloud Foundations focus on platform infrastructure, security, connectivity, and governance to ensure a secure and managed cloud environment is ready to support your migration and modernization goals to ultimately deliver impactful business outcomes and better serve your teams and end users.

Government 111

Government Design Automation Shared Services 111

Everest Group

JULY 26, 2024

However, in reality, GBS leaders’ biases—as opposed to data-driven decision criteria—have governed who does what, when, and how. On the other side, the unified service delivery team, an evolved form of the current GBS vendor management team, monitors performance, manages contracts, and ensures compliance to desired service levels.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JANUARY 27, 2022

FAO buyers are increasingly open to third-party support for complex, judgment-intensive processes and digital solutions; providers are further differentiating themselves with talent strategies, governance models and ESG initiatives.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JUNE 18, 2024

Prior to that, she was the global strategic marketing leader at PwC, responsible for the Big Four firm’s marketing and brand campaign to launch its new global strategy and environmental, social and governance (ESG) proposition around the world. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Planergy Software

MARCH 24, 2025

But, relying on government funding alone often means you dont have the total revenue you need to accomplish your goals. Key Revenue Streams for Schools Government Funding and Grants Public funding is essential for MATs, but it requires carefully navigating everything to meet the needs of multiple schools.

Finance 52

Finance Shared Services Collaborations Automation 52

Everest Group

JANUARY 3, 2022

Defining a governance and engagement model between the CoE and the enterprise is paramount to ensure that those goals and strategies are communicated, carried out, and met. Setting up a CoE is the first step for a GBS to embark on excellence, but it needs to ensure that it takes the right actions to establish success.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Automation Anywhere

JANUARY 13, 2021

Why wasn’t the federal government taking advantage of the cloud? So started the federal government's journey of “cloud-first” operations: to move as much IT functionality to the cloud as possible—both infrastructure and applications. The federal government is, to put it mildly, increasingly bullish for RPA.

Robotics Process Automation 98

Robotics Process Automation Government Software Automation 98

Everest Group

OCTOBER 31, 2022

Create and communicate business rules: Don’t play landlord if the greater value comes from traditional service delivery. Devise the right governance model: Ensure you have the right governance cadence and KPIs in place. Be clear with the business when the “for rent” sign is out, and when it’s not.

Offshoring 130

Offshoring Facilities Management Government Collaborations 130

Everest Group

JULY 15, 2022

All of us could see it, as could customers, economists, governments, central banks, and equity markets. shared services divestments, vendor consolidation, etc.). Three service provider strategies. Service providers will still need to readjust. Quite simply, this downturn was visible a mile off.

Service 130

Service Out-Tasking Accounting Banking 130

Everest Group

JULY 1, 2024

No doubt about it, they are a different breed—now more likely to come to the role either as a loyalist—from another enterprise function—or as a step-up leader from a shared services or smaller GBS organization. Looking at these next-gen leaders, does any of what I am seeing resonate?

Collaborations 130

Collaborations Shared Services Government Flexibility 130

Everest Group

MAY 21, 2024

In India, the concept of PE is governed by both domestic laws and Double Taxation Avoidance Agreements (DTAA) with various countries. The concept is pivotal in international taxation as it determines the jurisdiction’s right to tax business profits earned within its territory by foreign enterprises.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Auxis

NOVEMBER 3, 2021

As indirect taxes become a leading revenue stream for governments worldwide, navigating the wealth of complex and country-specific tax regulations is more challenging than ever for companies that compete on the global stage.

Outsourcing 98

Outsourcing Regulations Government Management 98

Everest Group

MARCH 31, 2022

Integrate geopolitical risk management into a systematic process and move risk functions beyond the formal views of governance/administration to influence your firm’s core strategy. Deploy refreshed risk management mechanisms and take a portfolio view of risks to better understand the implications and interdependencies.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) ROI Shortfall.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Perficient Digital Transformation

JANUARY 23, 2023

A Digital Transformation for City Websites: The rapid evolution of technology in recent years, coupled with the need for businesses to adapt to digital operations during the COVID-19 pandemic, has led to an increase in the number of services that are now delivered digitally. Drupal + Acquia can help! What is Drupal + Acquia?

Government 64

Government Data Entry Design Flexibility 64

Everest Group

SEPTEMBER 14, 2023

By incorporating change management as part of the overall GBS governance, stakeholders can easily understand, adopt, and embrace transitions – solidifying the organization’s ability to adapt and evolve. A dedicated team of employees focuses specifically on change management and may be supported by contractors. Are you ready to make a change?

Management 147

Management Global Business Services Right-Sizing Research 147

Zinnov

AUGUST 30, 2022

The Software Engineering Institute of the Carnegie Mellon University defines a COE as ‘a premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.’.

Government 98

Government Flexibility Human Resources Automation 98

Everest Group

SEPTEMBER 14, 2023

By incorporating change management as part of the overall GBS governance, stakeholders can easily understand, adopt, and embrace transitions – solidifying the organization’s ability to adapt and evolve. A dedicated team of employees focuses specifically on change management and may be supported by contractors. Are you ready to make a change?

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

MARCH 23, 2022

In 2022, GBS leaders will look at adjusting their leadership, governance, operating, and talent models to ensure career growth and preserve productivity. As GBS leaders rethink cost and talent strategies in 2022, what actions should they consider today and in the coming months to continue delivering value?

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Zinnov

SEPTEMBER 18, 2024

Meanwhile, Lowe’s GCC in Bengaluru houses over 4,200 employees 1 , delivering value-driven services across Technology, Business Services, and Shared Services for their global home improvement business. 1 Retail GCC Destination?

Retail 52

Retail Supply Chain Management E-Commerce Inventory Management 52

Everest Group

JANUARY 11, 2024

Investment in governance and business relationship management won’t pay off without decent processes. Process improvement will become GBS’s primary fixation: The elephant in the room will no longer be ignored when appetite for scope and transformation declines and the threat of GBS dissolution becomes real.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Automation Anywhere

JANUARY 5, 2021

The company completed a new, RPA-enhanced shared services center by 2020 that added 50% capacity in Tricor’s payroll services and 30% improvement to employee productivity. The financial sector requires flexibility to cope with massive new volumes during COVID-19.

Robotics Process Automation 98

Robotics Process Automation Diagnostic Services Banking Pharmaceuticals 98

IBM Services

APRIL 20, 2023

Along with defining and operationalizing the right level of governance across organizational layers for efficient value orchestration and continuous improvement. Shared Service Operations like Finance, Supply Chain, Procurement, HR, and Enterprise IT are the relevant horizontal domains to engage.

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

Zinnov

OCTOBER 5, 2023

Recruiting top talent , meeting local regulatory and governance compliances, providing the right training, and integrating cross-global teams are just some long-term considerations for companies venturing beyond their domestic borders, all of which have a direct impact on brand and revenues.

Offshoring 98

Offshoring Payroll Administrative Government 98

ScaleHub

AUGUST 5, 2021

For example, data processed in Australia will never leave the country, which is a legal requirement for many government and financial services projects. ScaleHub’s focus on the BPO and Shared Service Center markets for banks and insurance will bring both new technology and great service to the region.”.

BPO 52

BPO Insurance Outsourcing Banking 52

ScaleHub

SEPTEMBER 8, 2021

Data means having an effective way to process that data and do so accurately to meet government and financial regulations. The Dyanix portfolio includes complete solutions and a full range of services supporting European businesses on every level. It often feels like scaling an operation comes at a high cost. So what do you do?

Reduced Costs 52

Reduced Costs Data Entry Business Process Outsourcing Out-Tasking 52

Magellan Solutions

MARCH 19, 2021

Government support. The government has been an integral part of the BPO success in the country. Also called an offshore shared service. We take charge in setting up your operations and a suitable office for your staff. We also take advantage of the time difference as we offer a 24/7 working team. Captive Centers.

Third Party Outsourcing 52

Third Party Outsourcing Outsourcing Offshoring BPO 52

Intugo

MAY 19, 2023

The Mexican government estimates that the information technology services market amounted to more than 2.15 As a result, the government has spent 12.9 It should be noted that government spending on IT represents 15% of the total market. billion dollars in 2022, representing 18.4% growth compared to 2021.

Government 52

Government Information Technology Software Research 52

SIG Speaks

JANUARY 5, 2022

Not all suppliers should be managed the same way: each supplier requires a “right-sized” level of governance! What is Supplier governance? Depending on the importance of the service or product, supplier governance can span through multiple levels of company governance: i.e., corporate, business unit, and contract governance.

Sourcing 40

Sourcing Government Right-Sizing Risk Management 40

Zinnov

SEPTEMBER 2, 2024

From Engineering and R&D to Shared Services, India has become a hub for offshoring, often functioning as the nerve center in hub-and-spoke models. But as Murali Krishna from Providence, a 165-year-old Healthcare Provider, points out, the real game-changer is pivoting from traditional Shared Services to innovation-driven models.

Shared Services 52

Shared Services Healthcare Offshoring Government 52

Planergy Software

OCTOBER 13, 2023

Some also pool other ESFA or Local Authority income streams and self-generated, non-government income. New governance structures must be established to oversee and manage pooled resources, potentially adding complexity to the existing system. It is also mandatory as part of the governance guidance for MATs.

Finance 52

Finance Government Redistribution Flexibility 52

Magellan Solutions

MAY 28, 2021

But the truth is that this cultural similarity plays a big role in ensuring outsourcing works right out of the box when you work with a service provider based out of the Philippines. Strong Government Regulations. The Philippine government has done a great job of recognizing the potential of BPO industry and facilitating its growth.

BPO 52

BPO Outsourcing Call Center Government 52

ScaleHub

APRIL 27, 2022

He’ll continue to build our existing US business focus on BPOs, service bureaus, and shared service centers for insurance companies and banks. He’ll also onboard new account executives and pre-sales consultants to assist in these endeavors.

Sales 52

Sales Insurance Manufacturing BPO 52

Magellan Solutions

MAY 17, 2021

Also called an offshore shared service. Government support. The government has been an integral part of the BPO success in the country. Clients that want a cost-effective alternative to in-house production often use an alternative. Dedicated offshore centers establish a team of local professionals. Captive Centers.

BPO 52

BPO Outsourcing Offshoring Third Party Outsourcing 52