NoonDalton

DECEMBER 1, 2021

Customer support outsourcing is an enticing concept for many businesses. Unfortunately, there is no such thing as a one-size-fits-all approach, and there is no silver bullet to help the process go faster. Business Process Outsourcing is a huge industry – a $131 billion market in the United States alone.

Customer Support 95

Customer Support Outsourcing Call Center Right-Sizing 95

Magellan Solutions

JULY 21, 2023

Outsourcing allows businesses to enjoy advantages such as: Specialized expertise Access to the latest technologies Streamlined business processes Cost saving Increased efficiency and productivity Flexibility Focus on core tasks Selecting the right outsourcing partner can help companies improve efficiency and optimize business processes.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Zinnov

OCTOBER 18, 2023

While it is undeniable that accessing global talent is fundamental to achieving sustained competitive advantage, companies face a conundrum when choosing the right model of globalization – Insourcing or Outsourcing. In hybrid sourcing, depending on the role and function, part can be insourced, and part can be outsourced.

Outsourcing 52

Outsourcing Offshoring Reduced Overhead Right-Sizing 52

Magellan Solutions

JUNE 20, 2022

In 2015, the DICT drafted the Republic Act 10844, which grants “universal access to quality, reliable and secure ICT services” allowing BPOs and outsourcing providers legal and lawful use of local ICT resources in their operations, with the help and support of the agency itself. . Republic Act of 10173: The Data Privacy Act of 2012.

Outsourcing 40

Outsourcing BPO Right-Sizing Call Center 40

NoonDalton

NOVEMBER 6, 2023

Frontline employees, ranging from healthcare workers to retail associates, face unique challenges when it comes to hybrid work models. They are the backbone of day-to-day operations, and their roles traditionally require a consistent physical presence.

Outsourcing 52

Outsourcing Flexibility Jobbing Retail 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . That’s why more than the pricing, small business owners should be more meticulous in finding the right outsourcing partner. As such, they could offer outsourcing services from companies in all regions.

Call Center 40

Call Center BPO Outsourcing Customer Service 40