Forrester Digital Transformation

OCTOBER 26, 2022

This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […]. If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

Retail 130

Retail Healthcare Service Banking 130

Redial

MARCH 31, 2025

Redial BPO is excited to announce its participation in ShopTalk 2025 , one of the most anticipated events in the retail and customer experience sectors. This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail.

BPO 130

BPO E-Commerce Retail Business Process Outsourcing 130

Everest Group

NOVEMBER 16, 2021

While healthcare payers have deep technology portfolios, they don’t consistently deliver optimal operational efficiency and innovation, causing a growing gap between the leaders and those quickly becoming laggards. LIVE WEBINAR. Leaders vs. Laggards: How Payers Can Use Outsourcing to Differentiate. November 16, 2021 |.

Outsourcing 130

Outsourcing Healthcare Offshoring Retail 130

Perficient Digital Transformation

MAY 9, 2023

It seems like such a simple task: Write informative content about your healthcare organization that speaks to your users’ concerns and encourages them to convert. If you’re involved even tangentially with healthcare content development, I’m assuming the preceding paragraph led to sarcastic scoffs or eye-rolling from you. Easy, right?

Healthcare 64

Healthcare E-Commerce Out-Tasking Retail 64

Perficient Digital Transformation

DECEMBER 15, 2021

We are excited to announce that we have earned the Automotive and Retail & Wholesale Expertise Designations, bringing our total count of expertise designations to eleven. Retail & Wholesale. Earlier this year, Perficient earned the E-commerce App Modernization and Conversational Design Google Cloud Expertise Designations.

Retail 69

Retail Design E-Commerce Manufacturing 69

Everest Group

JANUARY 23, 2024

Global enterprises CIOs, CTOs, CDOs, Chief AI Officers (CAIO) Technology directors, IT managers Data & Analytics heads ITS/BPS strategy heads Senior AI executives Service providers Technology providers Priya Bhalla Practice Director Vishal Gupta Vice President Related Content: Generative AI: the Next Chapter of Artificial Intelligence | Report (..)

Insurance 173

Insurance Retail Healthcare Analytics 173

Everest Group

APRIL 13, 2022

Of this, close to 30,000 are working for third-party service providers across banking and financial services, retail, automobile, and healthcare. According to the data from Everest Group, there are close to 70,000 to 100,000 highly qualified workers in digital engineering and IT skills, who will face disruption.

Retail 130

Retail Global Business Services Banking Healthcare 130

McKinsey & Company

JUNE 22, 2022

Walter Hess, the new CEO of the group, which operates healthcare platforms and online pharma­cies—among them DocMorris—explains in our interview what he has learned along the way. Over the last three years, the Zur Rose Group has been undergoing a transformation to become a true digital company.

Healthcare 92

Healthcare Pharmaceuticals Retail 92

Everest Group

OCTOBER 17, 2023

Global enterprises CIOs, CTOs, CDOs, Chief AI officer (CAIO) IT managers Technology directors Data & analytics heads ITS/BPS strategy heads Senior AI executives Service providers Technology providers Priya Bhalla Practice Director Vishal Gupta Vice President Abhivyakti Sengar Senior Analyst Related Content: Generative AI: the Next Chapter of Artificial (..)

Insurance 147

Insurance Retail Healthcare Analytics 147

Everest Group

FEBRUARY 16, 2024

This report features 30 FCC operations service provider profiles and includes: Each provider’s relative positioning on Everest Group’s PEAK Matrix® for FCC operations Providers’ market impact Providers’ vision and capability assessment across key dimensions Enterprise sourcing considerations Scope Industry: BFS Geography: global The assessment is based (..)

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

3Pillar Global

APRIL 26, 2024

My big takeaway: healthcare leaders already know what needs to be built. They lead teams with absolute expertise in their areas. – is happy with the pace of innovation in healthcare. New ideas, legacy systems Nearly every change in a healthcare process will now involve software. So what gives? That’s just the world we live in.

Healthcare 64

Healthcare Robotics Process Automation Pharmaceuticals Engineering 64

Microsourcing

OCTOBER 4, 2024

Hospitals and healthcare providers face a unique challenge in their mission to optimize costs – they must do so without compromising care. While all businesses should take the impact on quality into account when looking to save money, there is extra pressure for healthcare executives given the serious ramifications for their ‘customers’.

Healthcare 52

Healthcare Offshoring Efficiency Retail 52

Everest Group

JANUARY 27, 2022

Other industries where specialized expertise in finance and accounting is highly valued include banking and financial services (BFS), media and entertainment, healthcare, retail and consumer packaged goods (CPG), and travel and logistics. Download a complementary abstract of the report.

Finance 130

Finance Accounting Outsourcing Retail 130

Perficient Digital Transformation

MAY 1, 2024

As healthcare continues to evolve, it finds unexpected inspiration in other industries. In our latest podcast, James Hannis of Cardinal Health reveals how a retail perspective can revolutionize patient care in the digital age. James has a rich background in retail and discusses how this experience is invaluable in his current role.

Retail 52

Retail Healthcare Marketing Service 52

Everest Group

APRIL 15, 2024

The integration of immersive technologies across sectors such as Banking, Financial Services, and Insurance, manufacturing, retail, education, gaming, healthcare, hi-tech, and entertainment is reshaping consumer behaviors and creating new opportunities for engaging experiences.

Service 147

Service Manufacturing Insurance Retail 147

McKinsey & Company

MARCH 17, 2023

In the face of industry headwinds, pharmacies can work to make the most of their distinct advantages to meet shifting consumer needs.

Retail 126

Retail Pharmaceuticals Healthcare Service 126

Automation Anywhere

APRIL 29, 2021

In this blog, we’ll look at real-world AI applications in four different industries—healthcare, retail, manufacturing, and banking—to show you how AI can be a force for good in business. Diagnostics appear to be an especially promising intersection between AI and healthcare.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

31 West

SEPTEMBER 24, 2024

and healthcare providers and related entities must employ stringent measures to maintain the confidentiality of PHI. Example: This concerns a healthcare organization that manages and stores numerous records and sensitive health information of patients. HIPAA regulates the use and disclosure of PHI in the U.S.,

Retail 130

Retail Regulations Insurance E-Commerce 130

Everest Group

MAY 28, 2024

On-demand Webinar Importance of IT Security Amid Evolving Care Models in Healthcare and Life Sciences | Report

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

On-demand Webinar Importance of IT Security Amid Evolving Care Models in Healthcare and Life Sciences | Report

Retail 130

Retail Healthcare Right-Sizing Research 130

Forrester Digital Transformation

SEPTEMBER 8, 2022

A move to home care beckons retail to push the throttle on health equity and value-based care. But first, retail will need to win patient loyalty and trust. .

Retail 130

Retail Healthcare 130

Everest Group

DECEMBER 15, 2023

Hence, this principle uncovers a vast landscape of industry-specific and micro-vertical use cases from healthcare and manufacturing to retail and finance.

Healthcare 162

Healthcare Design Efficiency Cybersecurity 162

Everest Group

SEPTEMBER 17, 2024

The travel and hospitality sector notably increased its CXM outsourcing due to a surge in tourism in countries such as Malaysia, Singapore, and the Philippines, while telehealth services’ rise in India and China spurred CXM’s demand in healthcare.

Management 130

Management E-Commerce Service Reduced Costs 130

Everest Group

JULY 4, 2024

There are several key factors contributing to Infor’s success: Deep industry-specificity : Infor’s primary strength lies in its strong focus on industry-tailored offerings, especially for manufacturing, healthcare, retail, and the public sector.

Manufacturing 162

Manufacturing Retail Healthcare Marketing 162

Everest Group

NOVEMBER 9, 2022

The share of deals in the retail sector bounced back. Manufacturing, hi-tech and IT, and healthcare are other industries having a sizable number of new deals. North America and EMEA (Europe, Middle East and Asia) dominate the HRO markets as greater than 70% of the new deals emerge from those signing regions.

Human Resources 147

Human Resources Research Retail Manufacturing 147

Redial

APRIL 17, 2024

Diverse Expertise in Contact Centers: Building on a solid foundation in contact centre operations, South Africa extends its global reach into diverse sectors such as legal, healthcare, gaming, and others. This is a destination largely productive for U.S.

Banking 130

Banking Human Resources Outsourcing Legal Services 130

Redial

APRIL 17, 2024

Diverse Expertise in Contact Centers: Building on a solid foundation in contact centre operations, South Africa extends its global reach into diverse sectors such as legal, healthcare, gaming, and others. This is a destination largely productive for U.S.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Everest Group

JANUARY 18, 2024

“Although enterprise adoption of gen AI is far from its anticipated peak, enterprises continue to experiment with unique use cases in a wide variety of industries, ranging from high-tech and financial services to healthcare and retail,” continued Singh. “As

Research 162

Research Government Retail Healthcare 162

Everest Group

DECEMBER 19, 2022

DOWNLOAD THE FULL REPORT Acing the Art of Platform-driven Growth: Software Product Engineering Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this PEAK Matrix® assessment, we: In this report, we share: Everest Group’s services PEAK Matrix® evaluation of engineering service providers associated with software product engineering (..)

Engineering 130

Engineering Software Service Insurance 130

Airswift

NOVEMBER 26, 2021

Far from being a tool for a select few, AI is today working on complex challenges in 18 core industries , from consumer packaged goods and retail to the life sciences and healthcare, where AI has been deployed to model viruses, among other things.

Reduced Costs 98

Reduced Costs Retail Healthcare Automation 98

Groove Technology

MAY 18, 2023

Healthcare: MuleSoft helps healthcare organizations integrate electronic medical records (EMRs), patient portals, insurance systems, and other healthcare-related applications to improve patient outcomes, reduce costs, and enhance the patient experience.

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130

3Pillar Global

MAY 3, 2024

Healthcare premium increases have long outpaced inflation, even with the slowdown in growth following the ACA and shift to high-deductible plan designs. Healthcare costs are rising dramatically. Leveraging their deeper understanding of the local market, they can now seize the initiative and gain a competitive edge.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Everest Group

AUGUST 3, 2022

Some of the most interesting and significant developments include: ManpowerGroup , a workforce solutions firm, acquired Ettain group , a staffing firm focusing on IT, healthcare, and digital creative managed services, to bolster its global IT staffing and managed services brand, Experis.

Healthcare 130

Healthcare Pharmaceuticals Managed Services Advisory 130

Everest Group

MAY 16, 2024

Geographies such as Latin America (LATAM) and Asia-Pacific (APAC) and industry segments such as retail and CPG , healthcare , and travel and logistics are witnessing a recent surge in FAO demand, indicating increasing openness to leverage third-party support for F&A operations.

Service 162

Service Advisory Finance Accounting 162

Groove Technology

NOVEMBER 15, 2024

Example: A retail business launching an e-commerce platform might use outsourced testing to maintain focus on building a customer-centric experience while an experienced QA team ensures the backend stability and performance of the platform. Which industries benefit most from outsourcing software testing?

Software 100

Software Outsourcing E-Commerce Flexibility 100

Everest Group

JANUARY 16, 2023

Healthcare, utilities, consumer packaged goods, and business and financial services (BFS) verticals are less risky and may offer a safety net . Further, they need to relook at their pricing models and optimize their strategy based on their risk appetite.

Outsourcing 130

Outsourcing Retail Flexibility Manufacturing 130

Automation Anywhere

JUNE 1, 2022

For businesses dealing in perishable goods — whether it’s a production company or retail business — IoT and automation enable better compliance by ensuring refrigerated food products don’t exceed or go below the FDA regulations on temperature thresholds. The technologies can also restrict or grant privileges for operating specific machinery.

Automation 145

Automation Manufacturing Retail Efficiency 145