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1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
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If you found this blog interesting, check out our recent blog focusing on Exploring The Potential Of generative AI In The Life Sciences Commercial Technology Landscape | Blog – Everest Group (everestgrp.com) , which delves deeper into the Healthcare & Life Science service line.
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