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BPM vs. BPO and How RPA Helps Both

Automation Anywhere

As their names imply, both of these processes pertain to completing—and optimizing—core business tasks. BPM is a dedicated series of steps for increasing the efficiency of any repeatable business task such as payroll. What is business process outsourcing? dollars spent around the world. dollars spent around the world.

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How Intelligent Automation Can Affect the C-Suite

Automation Anywhere

What’s the relationship of that senior tier of management to intelligent automation that combines Robotic Process Automation (RPA) and artificial intelligence (AI)? As it turns out, the relationship should be a close one. But we haven’t talked that much about the top office—the C-suite.

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50+ RPA use cases

Hyland

It’s tempting, when considering use cases for a new investment, to zoom out and look at everything the solution could possibly handle — “Imagine the ROI!” And while this approach may work to get a new implementation approved, it’s not the best way to roll out said implementation. Look to robotic process automation (RPA) as an example.

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Take the “Work” Out of HR Paperwork

Automation Anywhere

Among the many myths floating around about human resources, the most popular one is HR only focuses on hiring the workforce and retaining them. Such tasks predominantly include analyzing information relevant to the individual employee and crunching the numbers, which can get repetitive.

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The Difference Between Front and Back Office

Automation Anywhere

This area of the organization takes care of sales and marketing tasks, as well as post-sales services. Employees of the front office will typically directly interact and have dealings with customers and have the responsibility of taking and processing orders while ensuring they are satisfied with the services rendered.

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Your guide to intelligent document processing (IDP)

Hyland

It uses AI capabilities to intelligently process information within templates, forms and documents — even when formatting is dynamic. Then IDP can convert the content into structured data, which is often further streamlined by robotic process automation (RPA). Process mining. Task mining. Invoice processing.

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Why 3 out of 5 Global Business Service Operations are Actively Outsourcing

NoonDalton

Although many GBS discussions over the past ten years have focused on optimization, process improvement, and automation, we may have forgotten the fundamental truth that three out of five GBS still actively outsource. The automated processes in use are frequently created by the outsourced service providers themselves.