Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

NoonDalton

DECEMBER 4, 2023

Our commitment to impact sourcing isn’t just about meeting a quota or a superficial addition to our corporate social responsibility portfolio. Understanding Impact Sourcing Impact Sourcing is a transformative business practice that extends beyond the conventional boundaries of corporate social responsibility.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Raya Contact Center

MARCH 20, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Everest Group

JUNE 21, 2022

Read on to learn about the synergies between the companies and what all the recent M&A activity means for the Customer Experience Management industry. billion in revenues and 240,000-plus employees, creating a “Big Three” in the Customer Experience Management industry along with Concentrix and Teleperformance.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

Everest Group

MAY 17, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Service 162

Service Impact Sourcing Marketing Outsourcing 162

Everest Group

JUNE 22, 2023

IST The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. Live Webinar The Mid-year CXM Checkpoint: Key Learnings and What’s to Come June 22, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

AUGUST 9, 2022

Head of Trust & Safety Head of content moderation CHROs and heads of HR Sustainability leaders Head of outsourcing Global sourcing managers BPO leaders. Principal Analyst for Impact Sourcing and Sustainability. Who should attend? Abhijnan Dasgupta. Practice Director.

Sourcing 130

Sourcing Impact Sourcing BPO Government 130

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?

Impact Sourcing 130

Impact Sourcing BPO Sourcing Business Process Outsourcing 130

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Everest Group

OCTOBER 11, 2022

More than nine out of ten Fortune 500 companies use the following three scopes to measure, report, and manage their Greenhouse Gas (GHG) emissions: Scope 1 – your facilities –emissions from fuel sources a company owns and controls. What can’t be measured can’t be managed. Scope 1, 2, and 3 emissions explained.

Impact Sourcing 130

Impact Sourcing Sourcing Collaborations Jobbing 130

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Raya Contact Center

JUNE 6, 2022

Moreover, 80% of top management started off as customer agents. Another crucial point he made was the importance of data analytics and prediction in customer experience management and how it is shaping the future of CX. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

SourceFit

JUNE 16, 2015

The government is ramping up promotion of Outsourcing Philippines “next wave” cities or cities outside Metro Manila, Philippines that are considered attractive outsourcing destinations. WTO Director-General Praises Outsourcing Philippines. Accounting Outsourcing Philippines. Accounting Outsourcing Philippines.

Outsourcing 40

Outsourcing Impact Sourcing Offshoring Government 40

SourceFit

OCTOBER 24, 2014

The program aims to set up Information Technology-Business Process Management (IT-BPM) centers in places like Iloilo, Sta. The new areas include healthcare outsourcing, software development, game development and animation. The post DOST Targets $18B Philippine Outsourcing, Offshoring Revenue appeared first on.

Offshoring 40

Offshoring Outsourcing BPO Impact Sourcing 40

SourceFit

NOVEMBER 4, 2014

will drive the growth of the Philippines’ Information Technology-Business Processing Management (IT-BPM) and offshoring sector, according to Department of Science and Technology (DOST) secretary Mario Montejo. “Next wave cities”?

BPO 40

BPO Call Center Impact Sourcing Offshoring 40

SIG Speaks

MAY 16, 2023

A decade ago, outsourcing procurement and engineering functions to a crowdsourcing organization would have seemed radically innovative, especially in regulated utilities. I graduated with honors from the University of Kentucky’s Gatton School of Business in 2022 and received a degree in management and finance.

Sourcing 40

Sourcing Strategic Sourcing Engineering Regulations 40

SIG Speaks

JANUARY 13, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Shridhar Kundaram shares his perspective on a four-step sourcing process that can help take your sourcing team to the next level. The research includes the sourcing strategy approach, supply market and supplier selection, and category management.

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

SIG Speaks

JUNE 20, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Thomas Cooper describes how with the increasing pressures on supply chains and sourcing organizations lately, efficiency and effectiveness cannot be understated in an organization. His portfolio consists of Safety & Security, Logistics, and Hospitality.

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Engineering 40

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Everest Group

MAY 24, 2023

Virtual Roundtable Measuring the Impact of Impact Sourcing May 24, 2023 | 9 AM EDT | 7:30 PM IST In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation.

Impact Sourcing 130

Impact Sourcing Sourcing Research Jobbing 130