Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

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Sourcing Service Strategic Sourcing BPO 147

Everest Group

AUGUST 9, 2022

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety. With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.

Sourcing 130

Sourcing Impact Sourcing BPO Government 130

Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

AUGUST 14, 2023

In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group’s Eric Simonson , Managing Partner, and Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City. Soni Principal Analyst

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

NoonDalton

DECEMBER 20, 2023

When it comes to socially responsible business practices, Impact Sourcing stands out as a beacon of innovation and inclusivity. However, as with any pioneering business model, implementing Impact Sourcing comes with its unique set of challenges.

Impact Sourcing 52

Impact Sourcing Sourcing Collaborations Out-Tasking 52

NoonDalton

DECEMBER 4, 2023

Our commitment to impact sourcing isn’t just about meeting a quota or a superficial addition to our corporate social responsibility portfolio. Understanding Impact Sourcing Impact Sourcing is a transformative business practice that extends beyond the conventional boundaries of corporate social responsibility.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

NoonDalton

JANUARY 17, 2024

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Jobbing 52

NoonDalton

JANUARY 1, 2024

In the landscape of modern business practices, Impact Sourcing has emerged as a transformative approach that not only drives corporate social responsibility but also contributes to inclusive economic growth. Understanding the true impact of Impact Sourcing initiatives is crucial.

Impact Sourcing 52

Impact Sourcing Sourcing Analytics Software 52

Everest Group

MARCH 8, 2022

We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like?

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

JULY 24, 2024

The topic of sustainability across all its manifestations is one that several years ago Everest Group committed to addressing because, as one of our Managing Partners said, “It’s the right thing to do.” Since then, we have continued to build out our coverage areas, our perspectives, our networks, and our research teams. Check it out!

Impact Sourcing 130

Impact Sourcing Pharmaceuticals Research Sourcing 130

Everest Group

NOVEMBER 16, 2022

Capital market firms are embracing green underwriting, while asset and wealth managers are steadily moving toward ESG investing. ESG performance tracking and reporting – Set up dedicated ESG performance reporting teams at GBS centers, which, in turn, will own the management and execution of ESG performance tracking and reporting tasks.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

SEPTEMBER 17, 2023

conference Climate week nyc with capgemini September 17-24, 2023 Everest Group’s Principal Analyst for Impact Sourcing and Sustainability, Rita N. Soni , will join a panel of industry experts at Climate Week in New York City in a session titled, Data & AI for Climate: Biodiversity Buzz. Learn more Rita N.

Impact Sourcing 130

Impact Sourcing Sourcing Management 130

Everest Group

SEPTEMBER 14, 2023

According to Everest Group’s recent report Africa on the Rise – The Next Frontier in Customer Experience Management , the continent’s customer experience management (CXM) delivery presence has surged.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?

Impact Sourcing 130

Impact Sourcing BPO Sourcing Business Process Outsourcing 130

Everest Group

OCTOBER 10, 2023

Leading providers are also investing in developing capabilities and solutions in emerging areas such as sustainability, risk management, and direct spend management.

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

JUNE 21, 2022

Read on to learn about the synergies between the companies and what all the recent M&A activity means for the Customer Experience Management industry. billion in revenues and 240,000-plus employees, creating a “Big Three” in the Customer Experience Management industry along with Concentrix and Teleperformance.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

Everest Group

MAY 17, 2024

Contents: In this report, we: Explore the sustainability enablement technology services market Examine the key factors and technologies shaping the sustainability enablement technology services market Outline our perspective on buyer adoption trends and explore 24 sustainability enablement technology service providers’ capabilities Scope: All industries (..)

Service 162

Service Impact Sourcing Marketing Outsourcing 162

Everest Group

FEBRUARY 7, 2023

ESG cuts across every function Eric Simonson Managing Partner Rita N.

Impact Sourcing 130

Impact Sourcing Sourcing Management 130

Everest Group

JUNE 22, 2023

IST The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. Live Webinar The Mid-year CXM Checkpoint: Key Learnings and What’s to Come June 22, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 11, 2022

More than nine out of ten Fortune 500 companies use the following three scopes to measure, report, and manage their Greenhouse Gas (GHG) emissions: Scope 1 – your facilities –emissions from fuel sources a company owns and controls. What can’t be measured can’t be managed. Scope 1, 2, and 3 emissions explained.

Impact Sourcing 130

Impact Sourcing Sourcing Collaborations Jobbing 130

Everest Group

SEPTEMBER 27, 2024

Only providers with diversified portfolios, focusing on strategic solutions, managed services, and other strategic investments, were able to effectively navigate these challenges. Although the contingent talent and strategic solutions market fared better than the permanent staffing sector, the segments experienced an overall slowdown.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Everest Group

NOVEMBER 30, 2023

In the realm of supply chain management, advanced technologies such as blockchain enable transparent and traceable sourcing, ensuring ethical practices and minimizing environmental impact. The integration of smart grids and renewable energy solutions empowers organizations to embrace cleaner, more sustainable energy sources.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

ScaleHub

AUGUST 24, 2022

Connected Women has become an essential crowdsourcing partner for ScaleHub, aligning with our top priorities in impact sourcing strategies: our goal is to work with companies that pay workers a fair wage and adhere to ethical working practices as part of our swiftly expanding activities in the APAC region.

BPO 98

BPO Co-Sourcing Impact Sourcing Sourcing 98

Everest Group

MARCH 23, 2022

Based on our report, It’s Not a Talent War; It’s a New Reality – 2022 Key Issues in Global Sourcing, GBS headcount growth is expected to be steady, with average growth moving from 4-5% in 2020 to 8-10% in 2021. The GBS industry learned ways to manage remote teams very quickly, and many workers today prefer to continue working from home.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Raya Contact Center

JUNE 6, 2022

Moreover, 80% of top management started off as customer agents. Another crucial point he made was the importance of data analytics and prediction in customer experience management and how it is shaping the future of CX. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

Raya Contact Center

MARCH 20, 2023

In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

SIG Speaks

MAY 16, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Noah Wilson discusses how crowdsourcing could be the innovation that businesses need to succeed in a rapidly changing environnment. I graduated with honors from the University of Kentucky’s Gatton School of Business in 2022 and received a degree in management and finance.

Sourcing 40

Sourcing Strategic Sourcing Engineering Regulations 40

SIG Speaks

JANUARY 13, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Shridhar Kundaram shares his perspective on a four-step sourcing process that can help take your sourcing team to the next level. Sourcing involves four significant steps Assess , Analyze , Execute and Evaluate. .

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

SIG Speaks

JUNE 20, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Thomas Cooper describes how with the increasing pressures on supply chains and sourcing organizations lately, efficiency and effectiveness cannot be understated in an organization. Typically, interfaces are where the most significant risks are in any system.

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Engineering 40

Raya Contact Center

FEBRUARY 21, 2024

Furthermore, the company has overseen several Corporate Social Responsibility (CSR) projects, emphasizing environmental initiatives, community development, and socially impactful sourcing, among other endeavors. “The dedication and leadership exhibited in delivering exceptional client experiences are truly commendable.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Raya Contact Center

DECEMBER 22, 2024

Impacted by all of this, the Customer Experience Management (CXM) industry is experiencing shifting trends, which are exemplified in the Gulf region, due to the dynamic changes occurring therein. These locations also offer an opportunity to meet impact sourcing goals.

Government 45

Government Impact Sourcing Research Analytics 45

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. After the past two years, there’s a lot that we can learn from each other.

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

SourceFit

JUNE 16, 2015

Department of Science and Technology-Information Communications Technology Office (DOST-ICTO) ICT development program manager Emmy Lou Delfin said the agency is considering other locations for inclusion into the annual Top 100 Outsourcing Destinations list by global consultancy firm Tholons. . Reference: – [link]. Animation Flash Design.

Outsourcing 40

Outsourcing Impact Sourcing Offshoring Government 40

ScaleHub

NOVEMBER 23, 2021

Based in Kigali, Rwanda, UPsource “offers socially impactful digital services,” by connecting young African professionals to digital work opportunities. Their talented team of trained staff offer services such as transcription, search engine advertising, data management, data entry, data labeling, captioning, and more.

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BPO Data Entry Impact Sourcing Government 52