Everest Group

OCTOBER 17, 2022

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. This is not just ticking a box.”.

Impact Sourcing 130

Impact Sourcing Nearshoring Outsourcing Sourcing 130

Everest Group

OCTOBER 17, 2022

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. This is not just ticking a box.”.

Impact Sourcing 130

Impact Sourcing Nearshoring Sourcing Outsourcing 130

Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

MAY 17, 2024

The lack of tangible market proof points, coupled with the ongoing evolution of standards and best practices, presents a formidable challenge to decision-making. Despite the growing recognition of sustainability’s significance, enterprises face significant hurdles in integrating sustainable practices into their operations.

Service 162

Service Impact Sourcing Marketing Outsourcing 162

NoonDalton

JANUARY 17, 2024

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Jobbing 52

NoonDalton

DECEMBER 13, 2023

This pattern is vividly represented in the concept of Impact Sourcing, a progressive business strategy that extends beyond the traditional boundaries of outsourcing. At its core, Impact Sourcing is not just about business process efficiency; it’s about creating a more inclusive and equitable global workforce.

Impact Sourcing 52

Impact Sourcing Sourcing Jobbing Outsourcing 52

NoonDalton

DECEMBER 4, 2023

Our commitment to impact sourcing isn’t just about meeting a quota or a superficial addition to our corporate social responsibility portfolio. Understanding Impact Sourcing Impact Sourcing is a transformative business practice that extends beyond the conventional boundaries of corporate social responsibility.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Raya Contact Center

MARCH 20, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Everest Group

JANUARY 18, 2024

Explore the applications of Generative AI in Digital Adoption Platforms (DAPs) according to Everest Group's latest State of the Market report for 2023.

Marketing 130

Marketing Impact Sourcing Human Resources Sourcing 130

Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?

Impact Sourcing 130

Impact Sourcing BPO Sourcing Business Process Outsourcing 130

Everest Group

MAY 22, 2024

Read on to discover strategies to improve CXM provider success in a technology-driven market. This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 11, 2022

Scope 2 – controlled by you, procured by you – A company’s positive and negative influence on contractual and outsourced employees, customers (e.g., Scope 3 – indirectly controlled by you, extending stakeholders – A company’s wider impact on its customers, supply chain, community, and other stakeholders.

Impact Sourcing 130

Impact Sourcing Sourcing Collaborations Jobbing 130

Everest Group

JANUARY 18, 2024

Discover seven crucial selection criteria when choosing a digital adoption platform for your organization.

Marketing 130

Marketing Impact Sourcing Human Resources Sourcing 130

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Everest Group

JUNE 21, 2022

With the acquisition of SYKES by Sitel Group® in September 2021, the latter strengthened its automation and digital marketing capabilities, which could supplement Majorel’s suite of vertical-specific solutions, especially for the BFSI and e-commerce segments.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

Raya Contact Center

JUNE 6, 2022

He ended the talk with details on our expansion plans into new markets that are in motion and the role ITIDA plays in developing, supporting, and marketing the ICT and outsourcing sector in Egypt. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., Some nearshore markets are already experiencing saturation, especially in places like Jamaica and Colombia. Was it more of the same?

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

DECEMBER 12, 2023

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

Nearshoring 130

Nearshoring Offshoring Retail Marketing 130

SIG Speaks

MAY 16, 2023

A decade ago, outsourcing procurement and engineering functions to a crowdsourcing organization would have seemed radically innovative, especially in regulated utilities. But the workforce has changed. A crowdsourcing organization could be the solution to this highly competitive labor market.

Sourcing 40

Sourcing Strategic Sourcing Engineering Regulations 40

SIG Speaks

JANUARY 13, 2023

Sourcing involves four significant steps Assess , Analyze , Execute and Evaluate. . Assess - include the internal and external analysis of the organization, and gather information on the market, supply, and cost. The research includes the sourcing strategy approach, supply market and supplier selection, and category management.

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Everest Group

MAY 24, 2023

Virtual Roundtable Measuring the Impact of Impact Sourcing May 24, 2023 | 9 AM EDT | 7:30 PM IST In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation.

Impact Sourcing 130

Impact Sourcing Sourcing Research Jobbing 130