Customer Serv Outsource Smarter

FEBRUARY 7, 2023

What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities.

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Impact Sourcing Sourcing Jobbing Outsourcing 98

ScaleHub

JANUARY 25, 2023

Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners.

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Impact Sourcing Sourcing Data Entry Business Process Outsourcing 98

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Eclaro

JULY 21, 2021

Eclaro is thrilled to be highlighted in the summer edition of IAOP's PULSE Magazine - showcasing our Impact Sourcing program. We're excited to be associated with the International Association of Outsourcing Professionals and are always looking for opportunities to increase participation in our Impact Sourcing program.

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Impact Sourcing Sourcing Outsourcing Professionals Outsourcing 66

Intelligent Sourcing

SEPTEMBER 14, 2023

One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on how outsourcing is responsible for Job losses, Data breaches and poor working conditions but very little about the life changing opportunities it offers to marginalised communities globally.

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Impact Sourcing Sourcing Outsourcing Jobbing 59

NoonDalton

JANUARY 17, 2024

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

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Impact Sourcing Sourcing Outsourcing Jobbing 52

Eclaro

JULY 29, 2020

Eclaro is pleased to announce that it has been recognized by the International Association of Outsourcing Professionals (IAOP) as Impact Sourcing Champions.

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Impact Sourcing Sourcing Outsourcing Professionals Outsourcing 52

NoonDalton

DECEMBER 13, 2023

This pattern is vividly represented in the concept of Impact Sourcing, a progressive business strategy that extends beyond the traditional boundaries of outsourcing. At its core, Impact Sourcing is not just about business process efficiency; it’s about creating a more inclusive and equitable global workforce.

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Impact Sourcing Sourcing Jobbing Outsourcing 52

Intelligent Sourcing

AUGUST 24, 2023

What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell, Impact Sourcing is a talent-sourcing approach that creates employment opportunities for individuals with otherwise limited economic opportunities.

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Impact Sourcing Sourcing Outsourcing 52

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

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Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

DECEMBER 4, 2023

Our commitment to impact sourcing isn’t just about meeting a quota or a superficial addition to our corporate social responsibility portfolio. Understanding Impact Sourcing Impact Sourcing is a transformative business practice that extends beyond the conventional boundaries of corporate social responsibility.

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Impact Sourcing Sourcing Government Advisory 52

Everest Group

MAY 2, 2024

In this webinar, our sourcing and pricing analysts will discuss action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024. What are sourcing leaders’ key priorities for H2 2024? What questions will the webinar answer for the participants?

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Sourcing Service Strategic Sourcing BPO 147

NoonDalton

MAY 8, 2023

This is where impact sourcing can be useful. Business Process Outsourcing (BPO) includes the business buzzword “impact sourcing.” ” Outsourcing was once associated with negative connotations. However, there has been a significant shift in outsourcing practice.

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Impact Sourcing Sourcing BPO Outsourcing 52

Everest Group

OCTOBER 17, 2022

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. This is not just ticking a box.”.

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Impact Sourcing Nearshoring Outsourcing Sourcing 130

Everest Group

OCTOBER 17, 2022

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. This is not just ticking a box.”.

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Impact Sourcing Nearshoring Sourcing Outsourcing 130

Intelligent Sourcing

JUNE 27, 2023

With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment model is emerging as one way to continue to access talent in fast growing destinations across the world.

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Impact Sourcing Sourcing Outsourcing 52

Intelligent Sourcing

JUNE 5, 2023

This new format provided an excellent opportunity for industry professionals to connect and discuss the latest trends in outsourcing. As a rising […] The post Impact sourcing has never been more critical: IAOP OWS23 takeaways appeared first on Intelligent Sourcing.

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Intelligent Sourcing

APRIL 13, 2023

The Avasant Foundation (AF), designed to empower youth in developing countries through education, employment, and entrepreneurship, is proud to once again receive the Global Impact Sourcing Award granted by the International Association of Outsourcing Professionals (IAOP), in partnership with the Rockefeller Foundation.

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Impact Sourcing Sourcing Outsourcing Professionals Outsourcing 52

ScaleHub

JUNE 5, 2023

With a phenomenal opportunity to dig into the up-and-coming trends in the outsourcing space, ScaleHub was thrilled to be part of the IAOP Outsourcing World Summit (OWS23) held in Chicago in May. With a thoughtful relaunch, the 2023 … Impact sourcing has never been more critical: IAOP OWS23 takeaways Read More »

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Impact Sourcing Sourcing Outsourcing 52

Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

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Reduced Costs Analytics Impact Sourcing Outsourcing 195

Raya Contact Center

MARCH 20, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US. Field is required!

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Everest Group

MAY 17, 2024

Contents: In this report, we: Explore the sustainability enablement technology services market Examine the key factors and technologies shaping the sustainability enablement technology services market Outline our perspective on buyer adoption trends and explore 24 sustainability enablement technology service providers’ capabilities Scope: All industries (..)

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Service Impact Sourcing Marketing Outsourcing 162

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?

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Impact Sourcing BPO Sourcing Business Process Outsourcing 130

Everest Group

AUGUST 9, 2022

Head of Trust & Safety Head of content moderation CHROs and heads of HR Sustainability leaders Head of outsourcing Global sourcing managers BPO leaders. Principal Analyst for Impact Sourcing and Sustainability. Who should attend? Abhijnan Dasgupta. Practice Director.

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Sourcing Impact Sourcing BPO Government 130

Everest Group

MARCH 22, 2022

Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. LIVE WEBINAR. How are European Organisations Riding the Global Services Headwinds? March 22, 2022 |.

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Service Impact Sourcing BPO Sourcing 130

Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

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Impact Sourcing BPO Sales Outsourcing 130

Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Everest Group

OCTOBER 11, 2022

Scope 2 – controlled by you, procured by you – A company’s positive and negative influence on contractual and outsourced employees, customers (e.g., Scope 3 – indirectly controlled by you, extending stakeholders – A company’s wider impact on its customers, supply chain, community, and other stakeholders.

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Impact Sourcing Sourcing Collaborations Jobbing 130

Eclaro

JANUARY 18, 2022

Visitors will find simplified navigation, access to new content, and links to new information showcasing our services and expertise, company culture, impact sourcing program and more. Learn more about how we can help your business with recruiting, staffing, outsourcing, and analytics.

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Impact Sourcing Analytics Outsourcing Sourcing 84

Raya Contact Center

JUNE 6, 2022

He ended the talk with details on our expansion plans into new markets that are in motion and the role ITIDA plays in developing, supporting, and marketing the ICT and outsourcing sector in Egypt. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

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BPO Call Center Impact Sourcing Analytics 98

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., Expect brands to seek new BPO outsourcing markets throughout 2023 and beyond. Social impact outsourcing. Here we go….

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BPO Outsourcing Nearshoring Call Center 52

Everest Group

MAY 22, 2024

Probably not, but the size of the CXM environment (we estimate it to be well over US$330 billion, including insourced and outsourced activity) represents an excellent opportunity for those businesses that can evolve and meet the fast-changing needs of customers. Will every provider in this space today be successful in three years?

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Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JUNE 21, 2022

These niche providers include Arise, a CXM provider for virtual delivery; GlowTouch, a women-owned services provider with a focus on impact sourcing; and [24]7.ai,

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Intelligent Sourcing

MARCH 23, 2023

Part 1: Impact sourcing, outsourcing and me Before I begin let me say that I am not specifically an impact sourcing expert based on any conventional measure, like Malcom Gladwell’s 10,000 hour rule.

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Sourcing Impact Sourcing Outsourcing 52

SourceFit

JUNE 16, 2015

The government is ramping up promotion of Outsourcing Philippines “next wave” cities or cities outside Metro Manila, Philippines that are considered attractive outsourcing destinations. WTO Director-General Praises Outsourcing Philippines. Accounting Outsourcing Philippines. Reference: – [link].

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Intelligent Sourcing

JULY 13, 2022

Sigma Connected, Business Process Outsourcing specialists, explain how they are working toward reducing unemployment and growing South Africa’s economy through Impact Sourcing. Unemployment has destabilised the future of a whole generation of young South Africans and the road ahead is seemingly getting darker with the pandemic.

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