Everest Group

SEPTEMBER 14, 2023

Governing bodies like the Department of Trade, Industry, and Competition (DTIC), Business Process Enabling South Africa (BPESA), and CapeBPO provide resources and reward job creation Cultural Affinity: South Africans’ familiarity with US and UK culture and shared holiday celebrations create cultural similarity with global markets for CX delivery.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

NOVEMBER 6, 2023

While much of the discussion around hybrid work focuses on office-bound professionals, the implications for frontline workers—who are often tethered to physical job sites—are profound and complex. Frontline employees, ranging from healthcare workers to retail associates, face unique challenges when it comes to hybrid work models.

Outsourcing 52

Outsourcing Flexibility Jobbing Retail 52

Magellan Solutions

APRIL 24, 2020

However, like many retail companies, Herschel outsources manufacturing to Asian countries. With such a wide reach, RBC also turned to outsourcing to keep their business thriving. They famously outsourced IT jobs to iGate Corporation, a US-based outsourcing company that mostly operates in India.

Outsourcing 59

Outsourcing Offshoring Banking Business Process Outsourcing 59

NoonDalton

NOVEMBER 13, 2023

In recent years, Artificial Intelligence (AI) has rapidly emerged as a transformative force across various industries, reshaping the way businesses operate and interact with their customers. Quality Assurance: AI tools are employed to monitor and evaluate the quality of work in outsourcing operations.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52