Everest Group

SEPTEMBER 14, 2023

According to Everest Group’s recent report Africa on the Rise – The Next Frontier in Customer Experience Management , the continent’s customer experience management (CXM) delivery presence has surged.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Intugo

APRIL 26, 2024

The Benefits Of Partnering With Intugo For a Customer Service Outsourcing Operation In Mexico Because of globalization, companies have been constantly seeking ways to enhance their customer support while optimizing costs.

Outsourcing Operations 40

Outsourcing Operations Customer Service Call Center Outsourcing 40

Everest Group

MAY 11, 2023

Furthermore, it is important to note that healthcare provider businesses face a considerable amount of exposure to labor costs. This is especially true for more labor-intensive provider businesses like home health, personal care services, and hospice, where labor can account for more than 50% of costs.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

NoonDalton

FEBRUARY 5, 2024

Companies are increasingly recognizing the significance of strategically choosing where their workforce is located to optimize productivity, reduce costs, and access specialized talent pools. This strategy is typically driven by factors such as lower labor costs, access to specialized skills, or market expansion opportunities.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

NoonDalton

NOVEMBER 13, 2023

The Current State of AI in Outsourcing The integration of Artificial Intelligence (AI) in the outsourcing industry is not a futuristic concept — it’s already happening. AI’s footprint is increasingly evident, revolutionizing how outsourcing services are delivered and managed.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52