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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Increasing customer dissatisfaction with AI-driven solutions hinders companies from fully capitalizing on the potential cost reductions. Our solutions foster superior customer experiences that drive increased retention and brand advocacy and maximize customer lifetime value.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

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Mexico Manufacturing Solutions & Labor Costs Explained

Ivemsa

However, as China’s wages continue to rise and trade war and pandemic-related complications continue, the competitive cost of labor in Mexico delivers an even higher value. Cost Comparison: Mexico Labor Rates vs. the U.S. Fully burdened direct labor costs per hour at a manufacturing operation in Mexico is $4.58

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Are Labor Rates in Mexico Still Competitive for Manufacturers?

Ivemsa

Labor rates in Mexico are where U.S. Though labor rates have slightly increased over time, compared to the U.S., the cost-effectiveness remains. The current hourly breakdown of Mexico labor costs for main production roles is: Non-Skilled: $6.29 Research shows up to 3.8 Semi-Skilled: $6.96 Skilled: $8.22

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Forrester Report: Customer Experience Plummets to All-Time Low Is Your Business at Risk?

Premier BPO

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.

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Agile Software Development Outsourcing: How to Streamline Your Development Process and Drive Innovation

Groove Technology

By outsourcing offshore development, companies can reduce these costs, as they are paying only for the services rendered by the development team. Lower Labor Costs: Outsourcing to regions with lower labor costs (e.g.,

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