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Fixing Telecommunications Field Service

Automation Anywhere

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

Service 97
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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

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What Is IT Process Automation & How Does It Help?

31 West

What is IT Process Automation? IT Process Automation (ITPA) is the automation of IT services, support, and administration to make the workflow more streamlined and, in turn, highly efficient. After all, as the facts have it, 51% of automation initiatives are aimed at boosting efficiency. BPA and RPA.

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Will AI Render the Human Call Center Agent Obsolete?

Customer Serv Outsource Smarter

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality.

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What Is Integration as a Service & How Does It Work?

Metasource

That’s where Integration as a Service, also known as IaaS, comes in. What Is Integration as a Service? You’ve likely heard of Integration Platform as a Service (IPaaS) – a platform for developing and deploying integrations to connect cloud-based and on-premise systems. Well, Integration as a Service (IaaS) is similar.