Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. Learn more about outsourcing trends in 2023 in our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

MAY 18, 2022

Enhanced delivery capabilities in Latin America : Labor-cost pressures, the talent shortage in onshore North America, and the desire to relocate some offshore operations closer after the pandemic have increased Latin America’s attractiveness for nearshore delivery capabilities.

Business Process Outsourcing 130

Business Process Outsourcing BPO Marketing E-Commerce 130

Everest Group

MAY 11, 2023

Furthermore, it is important to note that healthcare provider businesses face a considerable amount of exposure to labor costs. This is especially true for more labor-intensive provider businesses like home health, personal care services, and hospice, where labor can account for more than 50% of costs.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Globalization Partners

JULY 24, 2023

. “The business marketplace in Africa has been experiencing significant growth and transformation in recent years,” Alex Daruty , Head of Commercial at Africa HR, stated on a recent GPA-hosted webinar , on which G-P were panelists. ” High-cost statutory obligations can offset low-cost salaries.

Labor Costs 52

Labor Costs Payroll Marketing Software 52

Paysquare

MARCH 3, 2024

Additionally, AI-driven payroll platforms offer predictive analytics capabilities; they forecast labor costs, identify cost-saving opportunities, and optimize resource allocation. These resources may include online courses, workshops, webinars, and personalized financial counseling sessions.

Payroll 52

Payroll Regulations Data Entry Administrative 52

Magellan Solutions

JULY 29, 2021

“AI in terms of quality control is really going to play a huge role in that regard for better conversations, more compliant conversations, and, just ultimately, increased results in the agent performance,” Nima Hakimi, Convoso CEO and Co-Founder, said in a webinar on The 2.0 Lead Generation Call Center.

Call Center 52

Call Center Sales Analytics Insurance 52