Everest Group

JULY 19, 2022

Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model. The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model.

Managed Services 98

Managed Services Management Service Outsourcing 98

Perficient Digital Transformation

FEBRUARY 20, 2023

Salesforce is one of the most widely-used Enterprise business platforms for Sales, Marketing, Customer Engagement, and Client Relations. Perficient’s Salesforce Managed Services program specifically address these challenges that businesses face with their Salesforce set up.

Managed Services 64

Managed Services Management Service Healthcare 64

31 West

SEPTEMBER 10, 2022

MSP marketing is a critical task, especially for start-ups that are not familiar with their potential customers. Your target customers might have heard about your services, but they know too little about your brand to trust. Cogent MSP marketing strategies can help you get new customers by educating them about your services.

Marketing 130

Marketing Sales Cybersecurity Engineering 130

31 West

JUNE 11, 2024

Customer-focused marketing isn’t a new trend. Customer relationship management is a practice that has not only withstood the test of time since the 1960s but has also transformed how businesses like out-of-hours call center companies, operate. So, what’s the future of the CRM market? Or, you can have both.

Marketing 130

Marketing Customer Service Software Sales 130

Everest Group

OCTOBER 1, 2024

Application Management Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities.

Managed Services 52

Managed Services Marketing Management Service 52

Perficient Digital Transformation

JANUARY 23, 2023

Traditionally, Managed Services Providers (MSPs) have focused on areas like IT, Network, Infrastructure, Cloud, Security, and third-party vendor software management. The objective of this approach is to ensure we work and enable the website to achieve its business goal (Growth).

Managed Services 64

Managed Services Management Service Advisory 64

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. Hackett Pay will cover all aspects of payroll operations support, including wage payments, employee tax, wage garnishments, W-2 management, employee verification, tax credits and unemployment claims.

Payroll 78

Payroll Collaborations Managed Services Management 78

Everest Group

MARCH 6, 2024

Understand how enterprises implement strategies to achieve cost advantages in the realm of customer experience management services.

Managed Services 59

Managed Services Management Service Marketing 59

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

31 West

NOVEMBER 8, 2022

When hiring a managed IT desk service provider, you must consider hard metrics and soft skills. As security has become a priority for all companies, people are seeking the help of qualified and experienced service desk providers to streamline their IT functions. 8 Tips to Choose Best Managed IT Service Desk Provider.

Management 130

Management Service Out-Tasking Flexibility 130

Perficient Digital Transformation

MARCH 1, 2022

Forrester has included Perficient in its Now Tech: Oracle Apps Implementation Services Providers, Q1 2022 report. This report is an overview of 25 Oracle apps implementation services providers. In the report, Forrester segmented vendors based on market presence and capabilities. Use future-fit delivery techniques and tools.”.

Service 119

Service Manufacturing Healthcare Analytics 119

Everest Group

APRIL 28, 2024

Application Management Services LEARN MORE ABOUT OUR PRICING SERVICES

Managed Services 52

Managed Services Management Service Marketing 52

NoonDalton

SEPTEMBER 9, 2024

According to recent studies, the labor market is strained, with millions missing from the workforce since the pandemic. Business leaders are struggling to manage workloads and maintain productivity, leading many to turn to outsourcing or managed services. What are Managed Services?

Managed Services 52

Managed Services Outsourcing Management Service 52

31 West

SEPTEMBER 14, 2022

The demand for managed services is growing as more and more organizations have opted for digital transformation. So it is normal to explore managed service provider best practices to ensure overall industrial development. The market is estimated to grow at a CAGR of 12.7 7 Managed Service Provider Best Practices.

Right-Sizing 130

Right-Sizing Managed Services Cybersecurity Automation 130

31 West

APRIL 16, 2021

Many people refer help desk and service desk to be the same and others feel it to be different. You can throw a question at us asking “Does it matter if you use the term help desk or service desk to describe IT support?” What is Service Desk? It manages incident and service requests and handles communication with users.

Call Center 130

Call Center Service Sales Customer Support 130

31 West

SEPTEMBER 14, 2022

Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing. The market for managed services has grown worldwide over the last few years. It helps them expand and streamline processes as well as remain competitive in the market. It was worth $ 185.98

IT Outsourcing 130

IT Outsourcing Outsourcing Managed Services Operational Costs 130

Perficient Digital Transformation

OCTOBER 6, 2021

Forrester defines RPA services as: “Services that enable the robotic process automation (RPA) lifecycle, including consulting, solution architecture, governance and enablement services, bot design and development, bot management, and bots as a service, rendered either on-premises or as a service.”.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

StaffVirtual

FEBRUARY 1, 2023

According to research, the global managed services market size is projected to reach USD 354.8 People are more focused on scaling their businesses now than ever before. Despite the pandemic, MSPs have continued to thrive and help businesses grow. Billion by 2026.

Managed Services 52

Managed Services Management Service Research 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. The global MSP market was evaluated at USD 239.71 It is the main reason behind the growth of MSP help desk services.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. With the monstrously growing size of the IT Help Desk industry, with a market value of US$ 10.9 With that done, You should also consider a more advanced trick to cut the cost of the devices and services.

Service 130

Service Right-Sizing Shared Services Engineering 130

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays.

Managed Services 52

Managed Services Management Service Automation 52

31 West

SEPTEMBER 29, 2022

In the present crowded MSP market , businesses experience more competition than ever. So, service providers must ensure that they can avoid any typical mistakes, and offer the best services to the client. How to Avoid Some Common MSP Mistakes: In this crowded market of MSPs, making mistakes can cost heavy for your business.

Sales 130

Sales Managed Services Marketing Service 130

Everest Group

NOVEMBER 2, 2023

Discover the primary elements influencing the intricacy and cost of operational technology (OT) security managed services agreements.

Managed Services 52

Managed Services Management Service Marketing 52

Everest Group

AUGUST 23, 2023

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area.

Managed Services 52

Managed Services Management Service Outsourcing 52

31 West

NOVEMBER 20, 2022

Businesses are turning to MSPs ( Managed Service Providers ) for IT operations and security. Marketing Matters. Price your services too high, and you’ll have trouble finding clients. Marketing Matters. Earlier, MSPs didn’t need marketing, but the pandemic changed that. Let’s take a look. MSPs operate online.

Analytics 130

Analytics Research Cybersecurity Managed Services 130

Everest Group

MARCH 17, 2023

SASE LEARN MORE ABOUT OUR PRICING SERVICES

Managed Services 52

Managed Services Service Marketing Management 52

Forrester Digital Transformation

DECEMBER 14, 2022

(Part 1 of a two-part series) In the recently published Forrester Landscape report, we define B2B sales intelligence as: Solutions that offer data, insights, and data management services to optimize sales efficiency and effectiveness. Insights delivered […].

Sales 130

Sales Accounting Managed Services Efficiency 130

Simplr

DECEMBER 12, 2022

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. Great Customer Service Increases Loyalty and Repurchase Rates. Satisfying Customer Cravings. Customer Effort Score (CES).

Service 98

Service Customer Service Reduced Costs Research 98

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

MARCH 15, 2024

Explore the cloud services price benchmarking catalog, featuring comprehensive pricing coverage of 15+ cloud transformation and managed services functions.

Service 52

Service Marketing Managed Services Management 52

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

31 West

SEPTEMBER 12, 2022

This article will guide you through: What is Vendor Management System (VMS). Benefits Offered by Vendor Management System. What is Managed Service Provider (MSP). Benefits Offered by Managed Service Provider. Vendor Management System (VMS). Some core features of a VMS are: Vendor management.

Outsourcing 130

Outsourcing Managed Services Automation Flexibility 130

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

Perficient Digital Transformation

MAY 2, 2022

In this blog post, I’ll cover how we’ve enhanced the self-servicing capabilities of a payments technology provider and customized the agent experience within PACE. Since PACE is built on top of Amazon Connect, it leverages various AWS services to offer a great experience for both agents and customers alike. Managed Services Offering.

Service 69

Service Managed Services Flexibility Accounting 69

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets. Read on for insights into the research.

Service 64

Service Advisory Finance Accounting 64