Everest Group

NOVEMBER 2, 2023

Discover the primary elements influencing the intricacy and cost of operational technology (OT) security managed services agreements.

Managed Services 130

Managed Services Management Service Marketing 130

Premier BPO

OCTOBER 30, 2024

Scalable databases enable organizations to enter new markets, increase customer bases, or launch new service lines while maintaining a consistent data experience. Premier BPO is more than just a service provider; it is a strategic partner that leverages the  Premier Sync framework  to handle your business process management needs.

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Microsourcing

AUGUST 15, 2024

It has long been said that an organization’s people are its greatest asset but many business leaders will tell you that staffing issues are one of the greatest challenges in the modern workplace. Labor shortages are rife across many industries, with the U.S. Chamber of Commerce saying 1.7

Managed Services 98

Managed Services Management Outsourcing Service 98

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

OCTOBER 17, 2024

Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids. How are service providers managing potentially shrinking margins?

Marketing 130

Marketing BPO Strategic Sourcing Finance 130

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

MARCH 15, 2024

Explore the cloud services price benchmarking catalog, featuring comprehensive pricing coverage of 15+ cloud transformation and managed services functions.

Service 130

Service Marketing Managed Services Management 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Everest Group

JANUARY 5, 2024

Accenture aims to enhance its supply chain prowess by acquiring after-sales services provider OnProcess Technology. The deal can create opportunities for both firms, their clients, and the overall supply chain business process services market. Discover the key drivers behind this union and its potential impact in this breaking blog.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

OCTOBER 11, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Payroll 260

Payroll Sourcing Marketing Flexibility 260

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Cloud Services Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Premier BPO

OCTOBER 1, 2024

Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage. This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

APRIL 13, 2023

Read on to learn about the rise of evergreen services. Over the last few years, device as a service (DaaS) and especially evergreen services (as a variation of DaaS) have emerged as an attractive option for enterprises to simultaneously tackle both Capex reduction and environmental sustainability commitments.

Service 130

Service Flexibility Customer Service Managed Services 130

Everest Group

NOVEMBER 30, 2022

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers.

Software 246

Software Marketing Research Outsourcing 246

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Premier BPO

OCTOBER 8, 2024

It is best to leverage the expertise of a tech-enabled service partner who can guide you through the integration process. Why Outsource EDI and ETL Services Leveraging tech-enabled services for EDI and ETL can unlock numerous benefits for your organization. Outsourced EDI and ETL services can lead to more efficient operations.

BPO 245

BPO Co-Sourcing Outsourcing Government 245

Everest Group

NOVEMBER 17, 2023

Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Accurately defining and pricing RUs is essential to ensure both the enterprise and service provider benefit. To shed light on this often-cloudy aspect of enterprise networking, read on.

Outsourcing 147

Outsourcing Managed Services Management Service 147

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JULY 23, 2024

This shift includes moving away from traditional methods and adopting SaaS/cloud services, increased remote work, etc., Among these, we understand that the number of vendors, their size, and their control lists significantly influence the scope of managed services and, consequently, the managed services pricing.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

MAY 14, 2024

NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

JANUARY 26, 2024

Gen AI demonstrates multiple use cases in digital customer experience management services, enhancing operational effectiveness and improving customer experience

Management 147

Management Marketing Managed Services Service 147

Everest Group

APRIL 8, 2024

LEARN MORE ABOUT Top Service Providers

Insurance 195

Insurance Banking Research Finance 195

Everest Group

OCTOBER 12, 2023

RPA has become a popular investment for numerous enterprises, GBS organizations, and service providers, making it one of the fastest-growing software markets in the last decade. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Everest Group

MARCH 22, 2024

Explore the BPS price benchmarking catalog, featuring comprehensive coverage of 12 bpo functions and managed services functions.

Marketing 130

Marketing BPO Managed Services Service 130

Groove Technology

NOVEMBER 15, 2024

Quality Control and Consistency While many outsourcing providers offer excellent service, quality variability can still be a concern. Managed Services Model In a managed services model, the provider takes full responsibility for the testing process, managing resources, schedules, and reporting.

Software 100

Software Outsourcing E-Commerce Flexibility 100

Premier BPO

SEPTEMBER 10, 2024

Premier BPO: Your Partner in Data-Driven Success Premier BPO is your strategic partner in helping you transition into a data-driven organization by offering comprehensive database development and management services critical to your success.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Everest Group

OCTOBER 19, 2023

Surging inflation, the recessionary environment, and geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, have increased enterprises’ openness to leverage third-party service provider support for their finance functions. LEARN MORE ABOUT Top Service Providers

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

NOVEMBER 10, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Payroll 162

Payroll Insurance Finance Outsourcing 162

Everest Group

SEPTEMBER 5, 2024

This webinar, drawing from current advancements and Everest Group’s recent research, will provide cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity. What should service providers do with gen AI in cybersecurity?

Cybersecurity 130

Cybersecurity Research Outsourcing Managed Services 130

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 P&C insurance Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Insurance 162

Insurance Human Resources Payroll Outsourcing 162

Everest Group

AUGUST 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

OCTOBER 4, 2022

This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services. CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Outsourcing 147

Outsourcing Analytics Customer Service Managed Services 147

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130