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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

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Senior Analyst – Cloud Services

Everest Group

This person should have: 2 to 5 years of experience in one of the following Global sourcing advisory firms Global sourcing focused teams within management consulting firms Solution design / Price to win / Bid management teams within Tier 1 IT Service providers or Service Providers focussed on Cloud Managed Services Solution / commercial teams within (..)

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What Is ESM, and Why Is It Important?

Automation Anywhere

ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. Enterprise managed services include anything from HR to procurement processes, from facilities management to legal requirements. AUTOMATE ESM WITH RPA.

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5 Money-Saving Tips For IT Help Desk Services

31 West

With that done, You should also consider a more advanced trick to cut the cost of the devices and services. Accelerate the development of centralized and shared services by leveraging enterprise-wide competencies and reducing the number of employees embedded in business units. However, proceed with caution. and audit the bills.

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The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

Everest Group

These companies have been serving GCCs historically across the life cycle including GCC set-up support, primarily on the services side Big-4 consulting firms: Firms like EY, Deloitte, PwC, and KPMG fall into this category.

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Magellan Solutions joins CeBIT Australia 2016

Magellan Solutions

The IBPAP delegation consisted of 11 Philippine BPO companies: Magellan Solutions, Acquire BPO, First Maritime Shared Services, Personiv, Pointwest Technologies Corp., Sitel Philippines Corporation, Startek, Spi Global, TaskUs Inc., and Teleperformance Australia Pty Ltd.

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Be Like a Duck. But Below the Surface, You’d Better Be Paddling Like Hell | Blog

Everest Group

Ideally, GBS should be viewed as a type of managed services model, with full purview over delivery location decisions A well-defined strategy should be in place, with clearly articulated and previously communicated principles backed with data as to what should go where (also known as sign on the door).

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