Everest Group

JANUARY 12, 2024

To help enterprises overcome these challenges, service providers should invest in building thought leadership Investing in change management – Service providers should consider broadening their focus on providing advisory services and effective change management services across the industry cloud.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

JULY 23, 2024

Among these, we understand that the number of vendors, their size, and their control lists significantly influence the scope of managed services and, consequently, the managed services pricing.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

SEPTEMBER 28, 2023

The report analyzes the performance of various UK contingent talent and strategic solutions providers and examines: The UK contingent talent and strategic solutions provider landscape The UK Contingent Staffing Provider PEAK Matrix ® Assessment: Classification of 17 UK IT contingent talent and strategic solutions providers into Leaders, Major Contenders, (..)

Human Resources 162

Human Resources Streamline Operations Marketing Engineering 162

Everest Group

NOVEMBER 15, 2022

In addition, domains such as DE&I, upskilling and reskilling, and managed services gained prominence and became the key differentiating factors among providers. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. Our Thinking. Learn More. Learn More.

Service 130

Service Sourcing Managed Services Marketing 130

Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. It provides robust insights across five key application management services (AMS) pricing models and forty locations. Greetings AR pros!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. It provides robust insights across five key application management services (AMS) pricing models and forty locations. Greetings AR pros!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

JUNE 13, 2023

In this PEAK Matrix® report, we: Position IDP and unstructured document processing technology providers on Everest Group’s PEAK Matrix, categorizing them as Leaders, Major Contenders, and Aspirants Analyze the technology provider market’s competitive landscape Highlight key IDP and unstructured document processing technology trends Discuss providers’ (..)

Automation 130

Automation Healthcare Research Marketing 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

JANUARY 5, 2024

31, 2023, aligns with Accenture’s inorganic growth strategy to expand its supply chain management capabilities. As a leading managed services provider, Accenture provides a wide range of services and solutions in strategy, consulting, technology, business processes, and operations.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

AUGUST 31, 2023

In this report, we: Categorize 12 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Scope: All industries and geographies GLOBAL IN-HOUSE CENTER-FOCUSED CAPABILITIES – PROVIDER PEAK MATRIX® ASSESSMENT 2023 Related PEAK Matrix® Assessments PEAK Matrix® Global In-house Center-focused Capabilities – Provider (..)

Supply Chain Management 130

Supply Chain Management Automation Marketing Research 130

Everest Group

JANUARY 22, 2024

Telecom service providers: If HPE continues to focus on its enterprise strategy, existing telecom customers of Juniper might lose out on possible innovations and receive less attention. Despite these challenges, the HPE-Juniper acquisition will significantly impact the market. To discuss further, contact Titus.M@everestgrp.com

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

AUGUST 31, 2022

How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing. Market Insights™ Digital Workplace Services Category Strategy: Using Porter’s Five Forces to Assess Industry Competitiveness. Our Thinking. Learn More. Learn More. Learn More.

Management 130

Management Service Marketing Analytics 130

31 West

NOVEMBER 20, 2022

Businesses are turning to MSPs ( Managed Service Providers ) for IT operations and security. Build a solid website, showcase your portfolio of past work or the current clients you are helping, and mention the services with a clear price chart. The Managed Service market has become highly competitive and is growing exponentially.

Analytics 130

Analytics Research Managed Services Cybersecurity 130

Everest Group

JANUARY 5, 2024

With very few major tech vendors providing professional services for content supply chain product offerings, Global System Integrators (GSIs) have become essential. While GSIs offer consulting, implementation, or managed services for individual content supply chain components, the fragmented nature often can lead to integration issues.

Marketing 162

Marketing Reduced Costs Efficiency Managed Services 162

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification.

Service 162

Service Advisory Finance Accounting 162

31 West

SEPTEMBER 10, 2022

It’s your task to educate them about the technical details of your services. An effective MSP marketing strategy will convince the clients by presenting how your managed services can add value to their businesses. What can increase your brand visibility and keep you apart from other managed services providers?

Marketing 130

Marketing Sales Cybersecurity Engineering 130

Everest Group

DECEMBER 9, 2022

To thrive with a looming recession and emerge on top when economic conditions improve, enterprises need to look at their business strategies now and evaluate the potential opportunities to outsource all or part of their customer experience management services.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Everest Group

SEPTEMBER 18, 2024

Key responsibilities Manage multiple initiatives from business development to client delivery Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed) Communicate and interact with senior stakeholders in major outsourcing service providers (..)

Service 100

Service Global Sourcing Advisory Advisory Research 100

Everest Group

JANUARY 17, 2023

Through in-house capabilities or integration with external AI providers, low-code platforms aspire to provide AI-powered development assistance, AI-based application management services, AI-based automated testing, AI-powered code quality alerts, and AI-augmented portfolio analysis. Collaborative development.

Research 130

Research Collaborations Sourcing Design 130

Everest Group

JANUARY 4, 2023

To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on. Learn more about outsourcing trends in 2023 in our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

FEBRUARY 23, 2023

Learn more about how to create hyper personalized customer experiences in our webinar, Strategies for Customer Experience (CX) Success in an Uncertain World , for recommendations on what to prioritize to deliver exceptional customer experience. To discuss further, contact Vaani.Sharma@everestgrp.com.

Service 130

Service Co-Sourcing Marketing Out-Tasking 130

IBM Services

MAY 8, 2024

Next-gen managed services: Deploy noiseless operations with gen AI-enabled digital operations and modernized ways of working. Transformation: Co-execute your transformation journey by moving ERP to cloud with RISE with SAP and IBM ManagePlus offerings.

Advisory 88

Advisory Collaborations Managed Services Automation 88

Everest Group

MAY 24, 2024

To embark on this journey, HSBC recently partnered with a European consulting firm, Zühlke, to revamp its mobile wealth management services for UK clients. Zühlke’s experts conducted a study on the investment preferences of British customers, providing insights that enabled HSBC to tailor its services to better meet their needs.

Advisory 147

Advisory Management Banking Infrastructure Costs 147

IBM Services

FEBRUARY 12, 2024

By combining IBM Power Virtual Server on IBM Cloud with our advisory, implementation, application, security and technical managed services, we simplify customer’s move to S/4HANA. This allows IBM to manage end-to-end workflows that include SAP and supported non-SAP applications.

Advisory 72

Advisory Flexibility Managed Services Management 72

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Efficiency Customer Service 52

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Customer Service Service 52

Hyland

SEPTEMBER 16, 2022

Learn more about the insights and collaboration coming out of CommunityLIVE 2022 by visiting the CommunityLIVE hub , where we’ll have recap webinars and more — if you happened to miss a moment. Managed services and its impact on your digital transformation plans. Save the date for CommunityLIVE 2023.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Perficient Digital Transformation

MARCH 3, 2023

This allows the customer to focus on application development hosted inside AEM as a CS, while Adobe support engineers focus on AEM product releases, service packs, and infrastructure-related activities. You can download it here.

Management 64

Management Out-Tasking Engineering Analytics 64

IBM Services

NOVEMBER 30, 2023

Attend industry events: Participate in conferences, webinars, speaking engagements, award competitions and other events to establish a presence and engage with potential candidates. Monitor online reviews: Respond to reviews, whether positive or negative, to demonstrate a commitment to improving and addressing concerns.

Jobbing 66

Jobbing Sourcing Analytics Management 66

Everest Group

MAY 27, 2022

Generally, this format works best for newer services but is not recommended for commoditized solutions such as Application Management Services (AMS). To discuss RFP outsourcing services further, please reach out to david.rickard@everestgrp.com or bhanushee.malhotra@everestgrp.com.

Outsourcing 130

Outsourcing Sourcing Strategic Sourcing Flexibility 130

Everest Group

JANUARY 16, 2025

Join Everest Group experts Rohan Pant, Vice President, Ricky Sundrani, Partner, and Richa Tapadia, Practice Director, for an insightful webinar on the evolving landscape of Cloud and Infrastructure Services (CIS) pricing and deal trends for 2025. What questions will the webinar answer for the participants?

Finance 130

Finance Sales Managed Services Marketing 130

Everest Group

APRIL 17, 2025

Next victim is performance, and everybody starts questioning the model again Hype vs. Reality Sold as innovation hubs, many GCCs end up running reports and managing Service Level Agreement (SLAs) (many dont even enforce proper SLAs). Talent model fails and GCC stagnates. Tie it to transformation, not just support.

Co-Sourcing 130

Co-Sourcing Right-Sizing Research Offshoring 130