Everest Group

OCTOBER 20, 2023

Offshore locations and tier 2/3 cities are being considered to optimize costs To manage growing cost pressures, a key strategy for global leaders entering 2023 was continuing to leverage offshore locations and exploring alternative delivery strategies, such as leverage of tier 2/3 cities. This has led to muted growth (0.5-2%)

Service 147

Service Offshoring Global Business Services Information Technology 147

The Scalers

JANUARY 2, 2024

Outsourcing and offshoring dont just mean giving your work to someone else. While they might seem like the same business model, or a mix many call offshore outsourcing, theyre two distinct approaches to building tech teams. In this guide, we compare outsourcing vs offshoring and analyse their benefits and drawbacks.

Offshoring 52

Offshoring Outsourcing Engineering Out-Tasking 52

Everest Group

APRIL 5, 2023

Join this webinar as our speakers explore how service providers can help enterprises uncover more value from their IT investments. The webinar will provide insights on key regional demand themes and the impact on offshoring activity and APAC-based delivery.

Offshoring 130

Offshoring Software Management Service 130

Everest Group

OCTOBER 31, 2022

Managing Principal, Sourcing Change. Smart GBS leaders pivot away from a “my way or the highway” stance to give the business any relief possible and facilitate the offshoring of processes that provide near-term business benefit. Offer the buyer the opportunity to maintain control and reap some of the benefits of offshoring.

Offshoring 130

Offshoring Facilities Management Government Collaborations 130

Everest Group

OCTOBER 18, 2021

Practice Director in the Pricing Assurance practice is a highly entrepreneurial role wherein the individual is responsible for client management, project management, leading analysis and problem solving, team development, shaping new services / capabilities, and working with senior leadership and marketing to take the new capabilities to market.

Advisory 100

Advisory Offshoring Sourcing Sales 100

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. These include research and development (R&D), product development, digital transformation initiatives, data analytics, and even end-to-end supply chain management.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

SEPTEMBER 18, 2024

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Zinnov

OCTOBER 5, 2023

The benefits of setting up an offshore Global Capability Center (GCC) for growth are undeniable. However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Cost Optimization Setting up a GCC in an offshore location involves investing in heavy upfront costs.

Offshoring 98

Offshoring Payroll Administrative Government 98

Everest Group

JULY 8, 2022

As the strategic partner for NASSCOM, Everest Group is pleased to share these six key takeaways from the GCC Conclave, themed Leaning in for Impact in the Networked World : Continued endorsement of India as a leading GCC location. India remains at the center of the offshore/nearshore global delivery portfolio across most enterprises.

Nearshoring 130

Nearshoring Offshoring Banking Flexibility 130

Everest Group

JULY 12, 2023

Your stakeholders seem to be willing to embrace a more comprehensive model, embracing new scope and moving even more work offshore. A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking. I’ve seen this movie before.

Global Business Services 130

Global Business Services Offshoring Management Shared Services 130

Magellan Solutions

JUNE 5, 2021

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Can you just get a small team for your call center service? . – Our service is SMEs friendly.

Call Center 52

Call Center Offshoring Outsourcing Service 52

Everest Group

AUGUST 25, 2023

While most GCCs have successfully delivered upon their initial mandates for growth, concerns are mounting that they are increasingly viewed as mere offshore role aggregators as opposed to value generators. Support broader change management initiatives – Move communications beyond just another email! It’s time to tell them.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. This direct connection calls for quality customer service both in-person and via any communication channel.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

AH Anderson Consulting

JANUARY 17, 2017

Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Technology Automation. maybe at its most rapid pace in history! Benefit & Value. The future appears bright for RPA.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Everest Group

JANUARY 11, 2024

Investment in governance and business relationship management won’t pay off without decent processes. This year, GBS organizations likely will go back to basics, admitting that process excellence is the foundation of GBS performance. Investment in experience platforms has no ROI without seamless underlying processes.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Magellan Solutions

MARCH 5, 2023

One way companies streamline their operations and reduce costs is by outsourcing non-core tasks like customer service and technical support to offshore call centers through business process outsourcing and shared services. The service level agreement (SLA) is a contract between the provider and the client.

Service 98

Service Administrative Outsourcing Right-Sizing 98

Intugo

NOVEMBER 27, 2024

Management Complexity As a matter of fact, managing teams across different regions presents unique challenges. Ensuring that your GDC operates seamlessly with your other global offices requires robust management structures. You’ll need to navigate language barriers, cultural differences, and various regulatory environments.

Reduced Overhead 40

Reduced Overhead Nearshoring Efficiency Labor Costs 40

Everest Group

SEPTEMBER 19, 2024

This focus has become even more critical in today’s challenging economic environment, where enterprises face significant pressures related to talent and cost management.

Insurance 130

Insurance Automation Marketing Accounting 130

Zinnov

SEPTEMBER 18, 2024

By doing so, Adidas aims to streamline its Supply Chain Management and Finance functions, complementing its operations in the US market. Meanwhile, Lowe’s GCC in Bengaluru houses over 4,200 employees 1 , delivering value-driven services across Technology, Business Services, and Shared Services for their global home improvement business.

Retail 52

Retail Supply Chain Management E-Commerce Inventory Management 52

Zinnov

SEPTEMBER 2, 2024

From Engineering and R&D to Shared Services, India has become a hub for offshoring, often functioning as the nerve center in hub-and-spoke models. This perspective shift is crucial for leaders managing teams across multiple geographies. Think of it as conducting an orchestra.

Shared Services 52

Shared Services Offshoring Healthcare Government 52

Magellan Solutions

MAY 6, 2020

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. Offshored roles include information technology and customer support. Bank of America. Wells Fargo & Co.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. This enables progress and effective project management. #2) Managing the projects will be simpler for you because you have a dedicated outsourcing team. #5)

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Magellan Solutions

JUNE 7, 2021

As one of the top CPO providers , we manage part of or the entirety of the creative and artistic processes such as: Graphic Design Outsourcing: Filipinos are incredible artists. Social media management. Common outsourced services to back office service provider philippines. Content writing. SEO copywriting.

Outsourcing 52

Outsourcing Content Writing Call Center BPO 52

Magellan Solutions

MARCH 4, 2020

Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. This IT consulting company in India managed the internal IT services of the software giant. It decided to offshore its back-office operations to India.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

MARCH 20, 2020

You can use this service to assist you in your normal business hours, after-hours service (for 24-hour establishments), or during peak seasons. The following are the functions covered by an order taking service: Taking order by phone. Order management. Customer service. Order processing. Order tracking.

Call Center 52

Call Center BPO Outsourcing Customer Service 52

Magellan Solutions

JULY 14, 2021

If managed properly, IBPAP forecasts that close to 75% of the workforce will be in mid- to high-skilled positions by 2022. There will be offers of outsourcing and shared services opportunities for BPO and IT. Some of these are the health care, gaming, and animation services. This is in comparison to just 53% in 2016.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. This enables progress and effective project management. #2) Managing the projects will be simpler for you because you have a dedicated outsourcing team. #5)

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Zinnov

OCTOBER 26, 2023

GCCs, which were previously known as Global In-house Centers (GICs) or Global Captive Centers, are a strategic initiative where companies set up dedicated units in a different location, often offshore from the headquarters location, to handle specific business functions.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Chazey Partners

JANUARY 11, 2017

Phil Searle, CEO and Founder of Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing and Business Transformation, was interviewed … Phil Searle of Chazey Partners sharing his perspectives on Trump’s Protectionism and offshore shared services?

Shared Services 40

Shared Services Offshoring Advisory Service 40

Everest Group

DECEMBER 26, 2024

Key responsibilities Create firm IP that helps clients address strategic technology and sourcing issues within IT Services space Create actionable insights to solve client problems by evaluating and analyzing information collected through interviews, surveys and statistical analyses Collaborate with analysts across the company to deliver research that (..)

Healthcare 100

Healthcare Advisory Research Jobbing 100