Everest Group

OCTOBER 11, 2022

Read on for more on our latest open banking research. . Open finance offers the following key benefits: Improved customer experience – By opening access to financial instruments, personal financing, and asset and wealth management, companies can create personalized products and services to meet customer needs.

Banking 147

Banking Finance Research Accounting 147

Groove Technology

NOVEMBER 1, 2024

Healthcare software outsourcing is the process of hiring outside organizations to manage the development, maintenance, and upgrade of software systems in the healthcare sector. Important steps include researching vendors, examining security standards, evaluating pricing models, and analyzing project management methods.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

APRIL 4, 2025

Well explore key regulatory developments, emerging enterprise priorities, provider tactics, a data-driven approach to refining strategies, and practical examples of adoption in areas like sustainable IT and ESG data management. What questions will the webinar answer? Who should attend?

Regulations 130

Regulations Research Sourcing Marketing 130

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Marketing and Experience Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. For more information, visit www.everestgrp.com.

Marketing 100

Marketing Advisory Research Right-Sizing 100

Everest Group

OCTOBER 23, 2023

However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program. This important research reveals key insights into the strategic and operational aspects of current GBS change management practices.

Global Business Services 162

Global Business Services Management Service Research 162

Everest Group

AUGUST 29, 2023

Identity and access management (IAM), cloud security, and application security form the largest segments of the cybersecurity market, collectively representing 56% of the overall market. This is closely followed by design and implementation at 29% and managed security services leading at 46%.

Cybersecurity 130

Cybersecurity Research Marketing Information Technology 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Forrester Digital Transformation

DECEMBER 27, 2022

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!

Research 246

Research Management 246

The Global Small Business Blog

APRIL 19, 2024

for example, research shows that women-owned businesses are growing at twice the rate of all others. Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S.,

Banking 279

Banking Research Management 279

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 147

Management Global Business Services Right-Sizing Research 147

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. Faculty Challenges with Inadequate Faculty members face similar issues, with inadequate IT support impacting their teaching and research work.

Management 130

Management Service Administrative Research 130

Everest Group

JANUARY 3, 2025

Employee Experience Management (EXM) platforms assist various enterprise stakeholders, such as senior leaders, HR business partners, and team managers, in measuring employee experience and providing them with the tools to swiftly act upon data-generated insights.

Management 130

Management Research Marketing Service 130

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. For more information, visit www.everestgrp.com.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

AUGUST 6, 2024

Soni, will discuss the critical need to consider sustainability as an integral part of GDP discussions, as well as key initiatives integrating economic factors, climate change, and GDP by economists and other research institutions.

Research 246

Research Finance Regulations Government 246

Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

DECEMBER 18, 2024

To explore the findings from our research, including the benefits and challenges of using cloud marketplaces, continue reading. These platforms are revolutionizing IT procurement by providing a seamless way for organizations to discover, purchase, deploy, and manage software, Software as a Service (SaaS) solution, and related services.

Software 147

Software Service Sourcing Flexibility 147

Everest Group

JUNE 13, 2023

Vendor Management System (VMS) Products PEAK Matrix® Assessment The Vendor Management System (VMS) market is growing steadily as organizations adopt VMS to efficiently manage and optimize their contingent workforce. Consequently, enterprises now expect VMSs to serve their end-to-end Contingent Workforce Management (CWM) needs.

Management 130

Management Analytics Marketing Research 130

Everest Group

SEPTEMBER 9, 2024

In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

APRIL 6, 2022

She was instrumental in driving large-scale HR transformation in talent management, organizational development, global mobility, and talent acquisition. Allapur to lead human resources strategy and operations for the global research firm. Canada, Europe, India and Latin America. “Her About Everest Group.

Human Resources 246

Human Resources Research Engineering Sourcing 246

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These issues have reduced margins and escalated providers’ workloads. in 2022 and 2023 from 54.8%

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Forrester Digital Transformation

JANUARY 5, 2022

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.

Research 246

Research Management Information Technology Government 246

Forrester Digital Transformation

DECEMBER 7, 2021

Our research has found that, while most enterprises use multiple public clouds or some form of hybrid cloud implementation, it isn’t done for resilience purposes. There can be massive inefficiencies, complexities, and redundant tasks in managing multiple versions […].

Research 246

Research Management 246

Forrester Digital Transformation

NOVEMBER 9, 2021

Future Forum research, in a survey of thousands of workers and managers globally, shows a divide in work satisfaction and flexibility between executives and employees, especially those in non-white, male demographics. Sales leaders face serious challenges in attracting and retaining diverse sales talent.

Sales 246

Sales Flexibility Research Management 246

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 130

Management Healthcare Service Reduced Costs 130

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 130

Management Service Regulations Insurance 130

Everest Group

DECEMBER 20, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Life Sciences Location City: Gurugram, Haryana, India Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. For more information, visit www.everestgrp.com.

Cybersecurity 100

Cybersecurity Advisory Research Right-Sizing 100

Everest Group

APRIL 7, 2025

These platforms have evolved from basic data management tools to intelligent, AI-driven ecosystems that facilitate customer engagement, campaign orchestration, and real-time decision-making. Several trends are reshaping the CDP market.

Retail 130

Retail Healthcare Marketing Sourcing 130

Groove Technology

SEPTEMBER 27, 2024

However, communication barriers, quality control issues, and data security risks must be managed carefully. According to Precedence Research, the global IT outsourcing market is projected to reach $1.149 billion by 2032, highlighting its growing importance. This guide explores the key challenges of software development outsourcing.

Software 130

Software Outsourcing Management Right-Sizing 130

Perficient Digital Transformation

OCTOBER 25, 2024

We believe our inclusion in Forrester’s Application Modernization and Multicloud Managed Services Landscape, Q4 2024 reflects our commitment to evolving enterprise applications and managing multicloud environments to enhance customer experiences and drive growth in a complex digital world.

Managed Services 64

Managed Services Management Service Reduced Costs 64

Premier BPO

JUNE 28, 2024

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

BPO 242

BPO Co-Sourcing Research Labor Costs 242