Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Scheduled Reports: Contact Center supervisors and managers can now get the data they need when they need it by configuring reports to be automatically emailed to them. Learn More.

Administrative 116

Administrative Flexibility Managed Services Software 116

Everest Group

JANUARY 11, 2024

The funding for business services innovation is showing signs of drying up. Investment in governance and business relationship management won’t pay off without decent processes. As enterprises find out they can’t hike prices anymore, cost has reclaimed its crown.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

IBM Services

JANUARY 10, 2024

Red Hat OpenShift Container Platform (RH OCP) has emerged as a leading solution for supporting the application development lifecycle, provisioning and managing container images and workloads into a platform for containerized applications and ecosystem.

Healthcare 75

Healthcare Design Administrative Collaborations 75

Perficient Digital Transformation

MARCH 3, 2023

Conclusion The last online article in our series of 3 blogs concludes with the need for product ownership and project management skills to be utilized on your supply chain visibility journey to ensure any technical builds are done in a coordinated manner.

Finance 64

Finance Regulations Management Accounting 64

SourceFit

FEBRUARY 20, 2015

IBPAP is the country’s umbrella association for the local IT-BPO industry, with the goal of making the Philippines the world’s top destination for voice and non-voice outsourced services. managed Sourcefit is a business process outsourcing company based in Manila, Philippines. Membership Benefits. About the Company.

Offshoring 40

Offshoring BPO Human Resources Business Process Outsourcing 40

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Dashboards: Contact center data is a valuable asset that helps contact center managers decide how to improve day-to-day operations and increase customer satisfaction.

Flexibility 69

Flexibility Managed Services Management Software 69

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Therefore, we continue to make it as easy as possible to build custom Bots by enabling you to configure and manage recognizable inputs called slots using our Bots Manager.

Administrative 69

Administrative Flexibility Managed Services Software 69

Perficient Digital Transformation

SEPTEMBER 11, 2024

Example: Zappos has a monthly recognition program where employees are acknowledged for their contributions in various categories, such as exceptional customer service, innovation, and teamwork. Example: Microsoft offers flexible work schedules and remote work opportunities, recognizing the importance of work-life balance.

Jobbing 52

Jobbing Engineering Flexibility Collaborations 52

Obobo

JULY 26, 2022

Managing a global supplier base and varying business rules can be challenging for companies with a global footprint. Innovation Those suppliers who put innovation at the center of their offerings are more likely to succeed in the long run than those who are not interested in it. Step 5: Working with suppliers to review/feedback.

Supply Chain Management 52

Supply Chain Management Flexibility Reduced Costs Sourcing 52

Forrester Digital Transformation

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 130

Banking Service Innovation Management Service 130

Planergy Software

AUGUST 30, 2022

How better management in AP can give you better flexibility for cash flow management. 10 Types of Innovation: What Is It, Examples, and How To Use It. Gore is a company well known for its flat organizational structure, with small teams that are driven by commitments rather than management orders. Download Free Copy.

Retail 52

Retail Finance Service Innovation Flexibility 52

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Agent Status Reminders: With this update, supervisors can configure custom status reminders to assist agents in managing their time.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Perficient Digital Transformation

FEBRUARY 2, 2023

On the other side of the token, however, prices have inflated, and for many, subscription-model goods and services are the first to be cut when trying to lower monthly expenses. Successful subscription-based vendors will need to allow customers to easily pause, skip, and edit their subscription plans.

Accounting 110

Accounting Banking Flexibility Retail 110

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Lex Bot Management. Prompts Management. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions.

Administrative 69

Administrative Sales Flexibility Managed Services 69

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Roles and Permissions: We have expanded the PACE user management system to support custom roles and permissions.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

3Pillar Global

SEPTEMBER 21, 2023

Striking the right balance between time and quality is an ongoing challenge in the design of financial services products, one that requires meticulous planning, and effective time management strategies.

Design 91

Design Flexibility Banking Service 91

Magellan Solutions

MAY 20, 2024

Innovative solutions to improve customer engagement. Sitel Philippines Outbound Call Center Services: Sitel has emerged among the top in terms of customer experience management in its suite of services, which includes outbound call center services that help create connections with its customers.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

NoonDalton

APRIL 1, 2024

As companies face growing pressure to innovate faster and operate more efficiently, tech solutions outsourcing emerges as a key enabler, offering access to cutting-edge technology and top-tier talent while managing costs effectively.

Efficiency 52

Efficiency Outsourcing Cybersecurity Right-Sizing 52

Planergy Software

AUGUST 4, 2022

How better management in AP can give you better flexibility for cash flow management. Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain. Your banking transaction history is owned and managed by a large financial institution.

Finance 52

Finance Banking Government Accounting 52

Mattsen Kumar

JUNE 9, 2021

Help sellers locate their products and managing impending payments. Use a BCP for customer service to ensure minimum disruption. Remote Compliance Management: With an unprecedented rise in remote work, government and industry bodies have come together to revisit the existing regulations. Ensures easier data management.

E-Commerce 52

E-Commerce Customer Service Service Customer Support 52

3Pillar Global

JUNE 6, 2023

Paul also shares practical advice for leaders facing skepticism and resistance and discusses managing those who are outwardly supportive but inwardly skeptical of change.

Banking 52

Banking Right-Sizing Engineering Finance 52

IBM Services

SEPTEMBER 10, 2021

In response, some financial services organizations are introducing a Chief Experience Officer (CXO) or rethinking the role of the Chief Marketing Officer (CMO) to bring accountability for stitching together the CX. However, one person alone cannot ensure success.

Service 57

Service Accounting Design Insurance 57

Magellan Solutions

JULY 13, 2021

Government Tasks & Why E-services Are Needed For Them. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. The healthcare industries would surely find e-services advantageous in dealing with patient-related tasks.

Government 40

Government Service Call Center Accounting 40

3Pillar Global

SEPTEMBER 22, 2023

Breaking Barriers: The Execution Phase While creativity sparks innovation, execution is the driving force behind its success. Digital product leaders must prioritize project management, resource allocation, and meticulous planning to ensure smooth execution.

Banking 52

Banking Design Collaborations Research 52

Perficient Digital Transformation

JANUARY 16, 2023

Many clients have been asking about embedded finance, and as every schoolteacher knows for every person who asks a question, there are at least 10 others who have a question but are afraid to ask it. For both the questioners and those afraid to question, we at Perficient thought we would provide some background on embedded finance. .

Finance 64

Finance E-Commerce Banking Sales 64

Capgemini

JULY 9, 2023

Going further, the “Zoomer” generation gravitates towards immediate gratification and, particularly, “Buy now, pay later” services. Innovative intentions, inexperienced implementation Gen Z is also beset by a very tumultuous financial world. They expect continual innovation and settle only for leading-edge solutions.

Finance 52

Finance Banking Marketing Service Innovation 52

Capgemini

FEBRUARY 28, 2024

Telcos know that they need to move towards an automated and efficient network if they want to support agile service innovation and delivery on a competitive level. This data needs to be classified and prioritized for effective network control and management to be possible. The solution? Classic automation is not enough.

Automation 52

Automation Software Efficiency Operational Costs 52

Everest Group

FEBRUARY 20, 2025

Unlike gen AI, which primarily assists in knowledge work, Agentic AI brings autonomy, reasoning, and adaptive decision-making to financial services. It is transforming BFS, by enabling AI agents to manage end-to-end financial workflows without constant human intervention.

Banking 130

Banking Automation Out-Tasking Government 130