Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. The funding for business services innovation is showing signs of drying up. Supply chain will grab the GBS headlines: There’s always an exception to any rule, and for me, that exception will come from the supply chain catalog of services.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Scheduled Reports: Contact Center supervisors and managers can now get the data they need when they need it by configuring reports to be automatically emailed to them. Learn More.

Administrative 116

Administrative Flexibility Managed Services Software 116

IBM Services

SEPTEMBER 10, 2021

Today most financial services organizations are focused on how they can deliver a better customer experience (CX). So what stands in the way of financial services organizations aiming to achieve this same goal? CX success blocker 2: Security fears hinder innovation and cloud adoption. Read any study you like to quantify this.

Service 57

Service Accounting Design Insurance 57

Mattsen Kumar

JUNE 9, 2021

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

E-Commerce 52

E-Commerce Customer Service Service Customer Support 52

Perficient Digital Transformation

FEBRUARY 2, 2023

Subscriptions jumped in popularity at the onset of the pandemic for various reasons, among them being that people craved their familiarity and predictability and most subscription services don’t require people to leave their homes. Given this new practicality, many financial services institutions are lining up to participate in the program.

Accounting 110

Accounting Banking Flexibility Retail 110

Magellan Solutions

JULY 13, 2021

Government Tasks & Why E-services Are Needed For Them. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. The pandemic has brought new needs for digital government services and more demand on existing services. Engaging people.

Government 40

Government Service Call Center Accounting 40

3Pillar Global

SEPTEMBER 21, 2023

This willingness to take these flexible creative risks can lead to innovative breakthroughs that might not be discovered through rigid, linear design methods and thinking. Without question, trial-and-error iteration is the spine of successful digital product design in financial services today. To get started, contact us.

Design 91

Design Flexibility Banking Service 91

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. In addition, you can now configure Lex bots to provide your social media customers with self-service options, which will increase customer satisfaction. Learn More.

Flexibility 69

Flexibility Managed Services Management Software 69

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Therefore, we continue to make it as easy as possible to build custom Bots by enabling you to configure and manage recognizable inputs called slots using our Bots Manager.

Administrative 69

Administrative Flexibility Managed Services Software 69

IBM Services

JANUARY 10, 2024

Red Hat OpenShift Container Platform (RH OCP) has emerged as a leading solution for supporting the application development lifecycle, provisioning and managing container images and workloads into a platform for containerized applications and ecosystem.

Healthcare 75

Healthcare Design Administrative Collaborations 75

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. With this out-of-the-box integration, customers can text message with self-service contact flows and connect with agents if they require additional assistance. Lex Bot Management.

Administrative 69

Administrative Sales Flexibility Managed Services 69

Perficient Digital Transformation

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

Finance 64

Finance Regulations Management Accounting 64

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Roles and Permissions: We have expanded the PACE user management system to support custom roles and permissions. But this is not all! Learn More.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Agent Status Reminders: With this update, supervisors can configure custom status reminders to assist agents in managing their time. Learn More.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Obobo

JULY 26, 2022

Suppliers should be evaluated based on their financial stability, product quality, delivery time, and customer service. Managing a global supplier base and varying business rules can be challenging for companies with a global footprint. Service Client satisfaction engagement is one of the key indicators of service excellence.

Supply Chain Management 52

Supply Chain Management Flexibility Reduced Costs Sourcing 52

SourceFit

FEBRUARY 20, 2015

IBPAP is the country’s umbrella association for the local IT-BPO industry, with the goal of making the Philippines the world’s top destination for voice and non-voice outsourced services. managed Sourcefit is a business process outsourcing company based in Manila, Philippines. Membership Benefits. About the Company.

Offshoring 40

Offshoring BPO Human Resources Business Process Outsourcing 40

Planergy Software

AUGUST 30, 2022

How better management in AP can give you better flexibility for cash flow management. 10 Types of Innovation: What Is It, Examples, and How To Use It. Offering: The offering category is all about the service that accompanies the product. How can we make our service more convenient, personalized, or affordable?

Retail 52

Retail Finance Service Innovation Flexibility 52

Perficient Digital Transformation

SEPTEMBER 11, 2024

Example: LinkedIn’s “InDay” is a monthly event where employees are encouraged to step away from their regular work to pursue personal interests, professional development, and community service. Encouraging Autonomy Give teams the autonomy to make decisions about their work, fostering a sense of ownership and responsibility.

Jobbing 52

Jobbing Engineering Flexibility Collaborations 52

Magellan Solutions

MAY 20, 2024

Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting engagement with customers for sales increases. Service that varies from customer assistance to lead generation and technical support.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

Capgemini

JULY 9, 2023

Going further, the “Zoomer” generation gravitates towards immediate gratification and, particularly, “Buy now, pay later” services. Innovative intentions, inexperienced implementation Gen Z is also beset by a very tumultuous financial world. They expect continual innovation and settle only for leading-edge solutions.

Finance 52

Finance Banking Marketing Service Innovation 52

Perficient Digital Transformation

JANUARY 16, 2023

Again, a financial service – credit – had been extended at the point of purchase to facilitate the transaction. . Clients want embedded finance to streamline financial processes for consumers, making it easier for them to access the services they need when they need them. Getting Your Company Started With Embedded Finance .

Finance 64

Finance E-Commerce Banking Sales 64

Capgemini

FEBRUARY 28, 2024

Telcos know that they need to move towards an automated and efficient network if they want to support agile service innovation and delivery on a competitive level. This data needs to be classified and prioritized for effective network control and management to be possible. The solution? Classic automation is not enough.

Automation 52

Automation Software Efficiency Operational Costs 52

Forrester Digital Transformation

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 130

Banking Service Innovation Management Service 130

NoonDalton

APRIL 1, 2024

As companies face growing pressure to innovate faster and operate more efficiently, tech solutions outsourcing emerges as a key enabler, offering access to cutting-edge technology and top-tier talent while managing costs effectively. As the new millennium unfolded, the landscape of tech outsourcing expanded further.

Efficiency 52

Efficiency Outsourcing Cybersecurity Right-Sizing 52

Planergy Software

AUGUST 4, 2022

How better management in AP can give you better flexibility for cash flow management. Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain. Because of this, consumers have very few options to access financial services and capital directly.

Finance 52

Finance Banking Government Accounting 52

3Pillar Global

JUNE 6, 2023

Paul also shares practical advice for leaders facing skepticism and resistance and discusses managing those who are outwardly supportive but inwardly skeptical of change.

Banking 52

Banking Right-Sizing Engineering Finance 52

3Pillar Global

SEPTEMBER 22, 2023

Breaking Barriers: The Execution Phase While creativity sparks innovation, execution is the driving force behind its success. Digital product leaders must prioritize project management, resource allocation, and meticulous planning to ensure smooth execution.

Banking 52

Banking Design Collaborations Research 52

Everest Group

FEBRUARY 20, 2025

We live in an era where smart devicessmartphones, smart rings, smart glasses, and even connected carsare embedded with artificial intelligence (AI), creating new opportunities for financial services. It is transforming BFS, by enabling AI agents to manage end-to-end financial workflows without constant human intervention.

Banking 130

Banking Automation Out-Tasking Government 130