Everest Group
FEBRUARY 9, 2022
With over $35 billion in software managed services contract value due for renewal in 2 years, IT firms may sweat over cost-of-living-adjustment clause. Prateek Gupta , Practice Director, Everest Group, says there was a decline in contracts with the COLA clause between 2018 and 2020 because of buyers’ pressure back then.
Everest Group
FEBRUARY 24, 2023
It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.
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IBM Services
MARCH 29, 2024
Imagine a future where artificial intelligence (AI) seamlessly collaborates with existing supply chain solutions, redefining how organizations manage their assets. Let’s look at some of those challenges to generative AI for asset performance management. Undoubtedly. But what if you could optimize even further?
Everest Group
MAY 9, 2024
The paradigm shifts toward delivering meaningful and tangible outcomes go beyond the conventional and transactional metrics that have historically dominated the Customer Experience Management (CXM) industry. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.
Premier BPO
JULY 16, 2021
Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. Effective money management decides the success or failure of any business, particularly one looking to expand. that are often overlooked when managing an internal team.
Obobo
MARCH 19, 2023
In today’s business world, contract management software is becoming more important than ever for businesses of all sizes due to the complexity of managing contracts. With automated processes in place, businesses can reduce the amount of manual effort required to manage contracts and maximize efficiency.
Obobo
FEBRUARY 21, 2023
Contract management systems (CMS) have come a long way in the past few years. Gone are the days when contract management was seen as a costly add-on to businesses that didn’t have a need for it. Today, contract management systems are becoming more and more popular, and there are a number of good reasons for this.
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