Everest Group

AUGUST 29, 2022

The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

MARCH 7, 2023

IST The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises. What is the CX industry outlook for 2023 and how can enterprises reduce costs?

Reduced Costs 130

Reduced Costs Outsourcing BPO Sales 130

Premier BPO

JUNE 28, 2024

The adoption of AI tools appears to focus more on increasing automation and reducing costs, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Perficient Digital Transformation

OCTOBER 25, 2024

With the demand for digital transformation growing rapidly, this landscape provides valuable insights into what businesses can expect from service providers, how different companies compare, and the options available based on provider size and market focus. Reduce costs associated with legacy technologies and systems.”

Managed Services 64

Managed Services Management Service Reduced Costs 64

Groove Technology

OCTOBER 1, 2024

In addition, the article also presents 10 other strategies to reduce costs such as applying Agile methods, effective project planning and optimizing team structure. According to McKinsey, adopting Agile methods can reduce software development costs by 20-30% while improving time to market by 20-25%.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Everest Group

AUGUST 30, 2024

Essential for CX and technology leaders, this live webinar will provide insights into decision-making processes that reduce costs without negatively impacting customer experience.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

DECEMBER 14, 2022

Newer firms such as Retirable, Penelope, Smart, and Silvur have entered the market to provide better retirement experiences. space to the retirement market by offering Individual Retirement Account (IRA) platforms. Firms like Alto are bringing innovation from the Web 3.0 FinTechs will tap into the sustainability opportunity.

Banking 182

Banking Insurance Finance Advisory 182

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Retail 130

Everest Group

OCTOBER 17, 2023

Asset-based models are appealing because they help promote client loyalty, streamline operational costs, expedite market entry, and provide a competitive edge. An asset-centric business model revolves around a strong foundation of digital assets like products and platforms. These include: What is the appropriate business structure?

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Groove Technology

NOVEMBER 15, 2024

Difficulty in Finding the Right Software Development Partner With a growing outsourcing market, finding a reputable software development partner can be challenging. Future Trends in Software Development Outsourcing The outsourcing landscape continues to evolve as technology and market demands shift.

Software 100

Software Outsourcing Nearshoring Offshoring 100

Everest Group

SEPTEMBER 10, 2024

IST Procurement today faces constant pressure to reduce costs while adding value, such as improving efficiency, driving supplier innovation, managing risk, incorporating emerging technologies like generative AI, and helping the organization achieve its environmental, social, and governance (ESG) goals, among others. PT | 10 a.m.

Design 130

Design Sourcing Reduced Costs Outsourcing 130

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Everest Group

JUNE 28, 2023

Join this webinar to discover how healthcare providers can rethink their revenue cycle management (RCM) strategies to future-proof their operations, including how technology adoption can significantly improve administrative efficiencies, streamline operations, reduce costs, increase revenue, and reduce dependency on talent.

Healthcare 130

Healthcare Streamline Operations Reduced Costs Administrative 130

The Hackett Group

APRIL 13, 2023

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. More information on The Hackett Group’s Market Intelligence Service is available at [link]. According to Ted A.

Finance 96

Finance Research Accounting Outsourcing 96

Everest Group

MAY 8, 2024

This restructuring might reduce costs for customers deeply integrated into VMware’s ecosystem but dramatically raise expenses for users buying single products Market and customer reactions to the acquisition of VMware VMware customers have reacted to these changes with concern, confusion, and frustration.

Reduced Costs 162

Reduced Costs Outsourcing Flexibility Marketing 162

Everest Group

MAY 22, 2024

Read on to discover strategies to improve CXM provider success in a technology-driven market. This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog. everestgrp.com.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 130

Management Healthcare Service Reduced Costs 130

Everest Group

JANUARY 5, 2024

The increasing appetite for content, coupled with rising customer expectations, poses a challenge for marketers to create, share, and track quality content at scale. Marketers need strategies and implementation mechanisms that can streamline the workflow, deliver content at scale, and track results to gain a competitive differentiation.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Traditionally, business processes tied to marketing are manual tasks completed in-house and onshore.

Marketing 72

Marketing Management Service Offshoring 72

Everest Group

APRIL 10, 2024

Despite the economic uncertainty, the RCM operations outsourcing market has poised itself as a growth star, increasing at a compound annual growth rate (CAGR) of more than 12% from 2021-23. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Groove Technology

OCTOBER 14, 2021

With perks like reduced costs, easier access to talent, and potentially faster time to plug, it’s no surprise that outsourcing is gaining traction. This means that even seasoned software engineers will consider seeking outside support from outsourced developers to prevent data breaches and reduce hackers.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. These trends reflect the industry’s commitment to staying ahead in a competitive market. Contact us to learn more.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Redial

NOVEMBER 11, 2021

Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year. If you are considering outsourcing services to reduce operating costs or optimize your administration efforts, you are in the right place.

Call Center 130

Call Center Nearshoring Human Resources Labor Costs 130

Sourcing Captain

SEPTEMBER 16, 2021

As we have discussed in our previous blogs, strategic sourcing is the perfect and innovative way to reduce costs, achieve a faster time to market and improve the quality of the final product. Today’s business environment is more competitive and volatile than ever before. The sourcing methods that work earlier, no longer work.

Strategic Sourcing 130

Strategic Sourcing Sourcing Management Reduced Costs 130

Groove Technology

MAY 23, 2023

MuleSoft API Design & Development is a comprehensive solution that helps businesses to streamline their operations, reduce costs, and increase productivity. Benefits of MuleSoft API Management MuleSoft API Management offers several benefits to businesses, including improved efficiency, reduced costs, and increased productivity.

Efficiency 130

Efficiency Design Reduced Costs Managed Services 130

Microsourcing

AUGUST 24, 2022

Valued at $187 billion in 2018, the outsourcing market is expected to reach almost $315 billion by 2025 as companies are increasingly drawn to its ability to reduce costs , increase efficiencies and boost productivity. For an industry that has been on the rise for several decades, outsourcing shows no signs of slowing down.

MicroSourcing 98

MicroSourcing Outsourcing Offshoring Reduced Costs 98

Premier BPO

MAY 8, 2023

As a result, many are proactively seeking ways to streamline their operations and reduce costs to avoid being caught off guard by a potential business crisis. By doing so, businesses can optimize costs, saving as much as 50% on in-house efforts. In the Australian market, customer experience (CX) is more important than ever.

Outsourcing 130

Outsourcing Business Process Outsourcing BPO Reduced Costs 130

Everest Group

MARCH 29, 2023

Other benefits named include reduced cost (20%), reduced trial timelines (13%), more diverse patient populations (13%), getting real time data (7%), and enabling complex scoring and analysis (7%). These findings and more are detailed in the Decentralized Clinical Trials Adoption Playbook. (A

Pharmaceuticals 130

Pharmaceuticals Research Reduced Costs Sourcing 130

Hyland

SEPTEMBER 5, 2022

My colleague, Antoine Thomas , and I will be at the event, presenting on how a cloud-native approach enables you to better deliver solutions to market. This helps us deliver quality products that empower our customers to build solutions that fit their needs, reduce cost and accelerate their time to market.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Groove Technology

JUNE 1, 2024

Shift-Left Testing is a game-changer, allowing teams to detect bugs early, reduce costs, and deliver better software. Speed Up Development : Test automation accelerates the development lifecycle, reducing the time to market and ensuring fewer bugs are found in later stages. But how exactly does it work? Let’s dive in.

Software 130

Software Reduced Costs Automation Efficiency 130

Groove Technology

SEPTEMBER 27, 2024

Faster time to market: With dedicated teams working on your project, outsourcing can significantly accelerate development cycles. A survey by Accelerance revealed that 37% of companies achieved faster time to market through outsourcing. Offshoring specifically involves moving operations to a foreign country, typically to reduce costs.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Groove Technology

JUNE 15, 2023

Outsourcing has become a strategic approach for businesses looking to streamline their operations, reduce costs, and tap into specialized expertise. Faster Time-to-Market In today's fast-paced business landscape, time-to-market is crucial. This ensures maximum efficiency and productivity within the company.

Efficiency 100

Efficiency Outsourcing Reduced Costs Out-Tasking 100

Everest Group

FEBRUARY 27, 2024

Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Redial

FEBRUARY 24, 2023

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. Reduced Travel Another benefit of nearshore investment is reduced travel. However, there are a few factors to consider before leaping.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100

Groove Technology

MAY 18, 2023

With the increasing need for businesses to respond swiftly to changing market conditions, customer demands, and technological advancements, MuleSoft’s real-time integration capabilities have become critical for achieving digital transformation success.

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130