Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Cloud Services Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

The Scalers

JANUARY 2, 2024

Outsourcing and offshoring dont just mean giving your work to someone else. While they might seem like the same business model, or a mix many call offshore outsourcing, theyre two distinct approaches to building tech teams. In this guide, we compare outsourcing vs offshoring and analyse their benefits and drawbacks.

Offshoring 52

Offshoring Outsourcing Engineering Out-Tasking 52

Everest Group

JULY 2, 2024

Global Services VIEW THE FULL REPORT

Service 130

Service Marketing Global Business Services Shared Services 130

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? What is SLA, and how does it benefit your business?

Service 98

Service Administrative Outsourcing Right-Sizing 98

Everest Group

APRIL 5, 2023

Join this webinar as our speakers explore how service providers can help enterprises uncover more value from their IT investments. The webinar will provide insights on key regional demand themes and the impact on offshoring activity and APAC-based delivery.

Offshoring 130

Offshoring Software Management Service 130

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 130

Marketing Nearshoring Offshoring Global Business Services 130

Everest Group

OCTOBER 31, 2022

The normative definition for the GBS model is the central provision of facilities management, administrative services, HR services, metrics reporting, infrastructure, and often capabilities such as cross-functional collaboration, continuous improvement, program and change management in an offshore location while the business takes the delivery risk.

Offshoring 130

Offshoring Facilities Management Government Collaborations 130

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Magellan Solutions

JUNE 5, 2021

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Can you just get a small team for your call center service? . What is the most affordable?

Call Center 52

Call Center Offshoring Outsourcing Service 52

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. And service delivery leaders usually focus only on in-house delivery without regard to how the outsourcer is performing. HR has been taking a stab at workforce planning but failing in execution.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

DECEMBER 15, 2023

It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities. What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability? Read more in my blog on Forbes

Offshoring 100

Offshoring Accounting Service Global Business Services 100

Everest Group

JULY 8, 2022

India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in Hyderabad. Mature GCCs are betting big on services orchestration.

Nearshoring 130

Nearshoring Offshoring Banking Flexibility 130

Everest Group

OCTOBER 18, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Practice overview: Pricing Assurance Services.

Advisory 100

Advisory Offshoring Sourcing Sales 100

Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. That is why more than 60% of US companies are outsourcing their services to offshore countries. The rest falls under big corporations and the Fortune 500.

Call Center 52

Call Center Service Shared Services BPO 52

Zinnov

OCTOBER 5, 2023

The benefits of setting up an offshore Global Capability Center (GCC) for growth are undeniable. However, gaining access to world-class talent and technology capabilities, quickly and at scale, comes with its fair share of challenges. Cost Optimization Setting up a GCC in an offshore location involves investing in heavy upfront costs.

Offshoring 98

Offshoring Payroll Administrative Government 98

Magellan Solutions

MAY 3, 2022

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The telecommunications and technology sector is one of the primary users of various call center services. Philadelphia.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. The funding for business services innovation is showing signs of drying up. Supply chain will grab the GBS headlines: There’s always an exception to any rule, and for me, that exception will come from the supply chain catalog of services.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

JULY 12, 2023

Your stakeholders seem to be willing to embrace a more comprehensive model, embracing new scope and moving even more work offshore. A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking.

Global Business Services 130

Global Business Services Offshoring Management Shared Services 130

AH Anderson Consulting

JANUARY 17, 2017

Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Technology Automation. maybe at its most rapid pace in history! .” Benefit & Value. That’s tough to beat!

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Magellan Solutions

MAY 17, 2021

According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Dedicated Offshore Center. Dedicated offshore centers establish a team of local professionals. Also called an offshore shared service. Advantages with offshoring companies in the philippines.

BPO 52

BPO Outsourcing Offshoring Third Party Outsourcing 52

Everest Group

SEPTEMBER 19, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Insurance 130

Insurance Automation Marketing Accounting 130

Intugo

NOVEMBER 27, 2024

Markedly, international markets are highly demanding environments that seek greater operational efficiencies than most types of business structures, which is one of the reasons Global Delivery Centers (GDCs) are becoming an increasingly attractive option for companies looking to optimize their service delivery.

Reduced Overhead 40

Reduced Overhead Nearshoring Efficiency Labor Costs 40

Magellan Solutions

MARCH 19, 2021

With staff offshoring, you are still the boss. This is one of the many reasons why industries decide on offshoring their operations. Outsourced staff causes: The pricing for staffing offshore is also cheaper. An offshore team in the Philippines usually consists of young individuals. Dedicated Offshore Center.

Third Party Outsourcing 52

Third Party Outsourcing Outsourcing Offshoring BPO 52

Magellan Solutions

FEBRUARY 5, 2021

As a BPO service provider, Magellan Solutions understand that one must be on top of innovation. According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Dedicated Offshore Center. Dedicated offshore centers establish a team of local professionals. Captive Centers.

BPO 52

BPO Third Party Outsourcing Outsourcing Offshoring 52

Everest Group

AUGUST 25, 2023

While most GCCs have successfully delivered upon their initial mandates for growth, concerns are mounting that they are increasingly viewed as mere offshore role aggregators as opposed to value generators. This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

SourceFit

MARCH 3, 2015

Pace Harmon partner Andy Sealock said that more companies are turning to outcome-based solutions or offshore outsourcing service agreements involving payment for pre-agreed outcomes or results rather than individual provider services. . Related Sourcefit Posts: – Telesales and Customer Service Outsourcing Trends in 2015. –

Outsourcing 40

Outsourcing Offshoring Advisory Shared Services 40

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

SourceFit

OCTOBER 16, 2014

About 75 percent of large international companies will boost their investment in outsourcing and take advantage of offshore delivery models for services like human resources and finance, according to research published by KPMG and HfS. also said that global firms expect to boost offshoring activities by 20 to 30 percent next year.

BPO 40

BPO Offshoring Human Resources Outsourcing 40

Zinnov

SEPTEMBER 18, 2024

Meanwhile, Lowe’s GCC in Bengaluru houses over 4,200 employees 1 , delivering value-driven services across Technology, Business Services, and Shared Services for their global home improvement business. 1 Retail GCC Destination?

Retail 52

Retail Supply Chain Management E-Commerce Inventory Management 52

Magellan Solutions

MAY 6, 2020

To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The telecommunications and technology sector is one of the primary users of various call center services. Philadelphia.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

JUNE 7, 2021

Common outsourced services to back office service provider philippines. A report by Shared Services and Outsourcing Network (SSON) stated that Fortune 500 companies lose an estimated $480 billion due to ineffective back-office processes. Leave us a quote for our other back office services by filling up the form below!

Outsourcing 52

Outsourcing Content Writing Call Center BPO 52

Magellan Solutions

JANUARY 1, 2023

With staff offshoring , you are still the boss. This is one of the many reasons why industries decide on offshoring their operations. Outsourced staff causes: The pricing for staffing offshore is also cheaper. An offshore team in the Philippines usually consists of young individuals. Dedicated Offshore Center.

Outsourcing 40

Outsourcing Third Party Outsourcing Offshoring BPO 40

Zinnov

SEPTEMBER 2, 2024

From Engineering and R&D to Shared Services, India has become a hub for offshoring, often functioning as the nerve center in hub-and-spoke models. The Global Acumen Advantage India’s GCC story isn’t just about scale; it’s about depth.

Shared Services 52

Shared Services Offshoring Healthcare Government 52

Magellan Solutions

MARCH 4, 2020

Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. This IT consulting company in India managed the internal IT services of the software giant. The deal included services such as IT help desk, desk-side services, and application support.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64