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Thinking About DTC? Don’t Leave Out Order Management Systems

Perficient Digital Transformation

Let’s look at three reasons why an order management system (OMS) implementation will ensure your customers receive the product on time and within their level of expectations. Back in January, I discussed why order management systems could be the secret sauce for customer experience success in 2022.

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Elevating the In-Store Experience Through Order Management

Perficient Digital Transformation

With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel. It is no longer acceptable to make an in-store purchase and not be able to retrieve order information digitally.

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Jump On the Automotive Commerce Bandwagon with Order Management

Perficient Digital Transformation

This got me thinking about automotive commerce and how businesses can leverage order management to help improve the car-buying experience for their customers. So, where does order management fit into this? Enable order modifications and processing flexibility for dealers to cater to their customers in real time.

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New Perficient Research Reveals Mid-Market Priorities for Order Management Selection

Perficient Digital Transformation

We surveyed mid-market B2B professionals to learn more about their priorities when selecting an order management system (OMS). ” Focus on Financially-Driven Justifications The findings reinforce that mid-market B2B leaders take a financially-driven approach when evaluating order management investments.

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The Crucial Steps to Success: Preparing for an Order Management Project

Perficient Digital Transformation

Embarking on an order management project is a significant undertaking for any organization. The success of such projects hinges on meticulous preparation, particularly in terms of collecting and categorizing requirements and effectively managing the associated change. Collecting and Categorizing Requirements: 1.

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Are Private Digital Sales The Future of Customer Experience Bliss?

Perficient Digital Transformation

Introduce exclusive sales through digitally-enabled experiences. . or “I have a hard enough time competing on price, so why would my customer base pay more for private sales when they could receive it elsewhere without paying extra?” . After all, it is an exclusive sale that your customers are lucky to join. .

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Order Processing Call Center Improves 5 Steps Sales Workflow

Magellan Solutions

Any company’s order processing procedures are unique to its business and customer needs. Order processing call center is now becoming an effective strategy to maximize accuracy, cost efficiency, and productivity. . 5 Steps of Sales Order Workflow That Inbound Order Taking Services Helps Improve. Production.