Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 130

Sales Analytics Collaborations Marketing 130

Perficient Digital Transformation

JULY 25, 2023

Personalization and Recommendations: Understanding individual customer preferences is vital for driving sales and fostering customer commitment. This includes order management, inventory management, pricing and promotions, customer segmentation, and more.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97

Groove Technology

AUGUST 1, 2022

As a result, logistics will become more refined and rapid, altering how materials, goods, freight, sales orders, inventory, and production are managed. The industry requires a viable solution to manage the flow of things so that the correct product reaches the customer within the time frame specified. Order Management.

Software 130

Software Supply Chain Management Automation Manufacturing 130

Capgemini

JUNE 3, 2024

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

Retail 52

Retail Insurance Finance Sales 52

Perficient Digital Transformation

JANUARY 12, 2024

B2B companies incorporate comparison buying, social, sales representatives, and support channels to help their clients understand their procurement options and contract rates through personalized websites. This means that both customers and customer support view and understand a single version of the truth across the order lifecycle.

Order Management 52

Order Management Inventory Management Customer Support Streamline Operations 52

NoonDalton

FEBRUARY 17, 2025

For decades, businesses have turned to back office outsourcing to streamline operations. While these functions were essential for business continuity, they were often viewed as secondary to revenue-generating activities like sales and marketing. Order Processing & Fulfillment Customers expect fast, accurate order processing.

Outsourcing 52

Outsourcing Data Entry Cybersecurity Administrative 52