Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Automation Anywhere

FEBRUARY 16, 2022

You’ve finally moved your Robotic Process Automation (RPA) software robots (“bots”) out of their proof-of-concept (POC) trials and into production. An increasingly easy technology to deploy RPA automates digital business processes, taking the weight of repetitive tasks off human workers.

Robotics Process Automation 119

Robotics Process Automation Out-Tasking Government Automation 119

Hyland

JUNE 13, 2022

It’s tempting, when considering use cases for a new investment, to zoom out and look at everything the solution could possibly handle — “Imagine the ROI!” And while this approach may work to get a new implementation approved, it’s not the best way to roll out said implementation. Look to robotic process automation (RPA) as an example.

Robotics Process Automation 98

Robotics Process Automation Human Resources Out-Tasking Automation 98

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). That’s due to the old programmer adage, “garbage in, garbage out.”

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Hyland

JULY 5, 2022

The 60-second download: This new research reveals that where once, many companies may have primarily employed off-the-shelf software solutions, today’s leading companies are significantly customizing commercial software or developing bespoke new software to differentiate, disrupt and achieve their most important business objectives.

Robotics Process Automation 72

Robotics Process Automation Sales Software Human Resources 72

Automation Anywhere

JUNE 21, 2021

I’ve been building bots for a few years now, and I get a lot of questions from people who want to know more about the world of Robotic Process Automation (RPA) , so here are my answers to the top five questions from aspiring developers. #1 “What do you use RPA for?” It's not just automating things.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Automation Research 98

Automation Anywhere

OCTOBER 19, 2020

This area of the organization takes care of sales and marketing tasks, as well as post-sales services. Employees of the front office will typically directly interact and have dealings with customers and have the responsibility of taking and processing orders while ensuring they are satisfied with the services rendered.

Robotics Process Automation 98

Robotics Process Automation Human Resources Sales Finance 98

Automation Anywhere

MARCH 10, 2022

As the effects of the pandemic appear to be waning, most businesses (63%) say retaining employees is more difficult than hiring them, according to new research. And it looks like they have a good chance of getting those things with the help of intelligent automation combining Robotic Process Automation (RPA) and artificial intelligence (AI).

Automation 98

Automation Robotics Process Automation Out-Tasking Jobbing 98

Automation Anywhere

MARCH 5, 2021

Robotic Process Automation (RPA) continues to be a top trend. Grand View Research foresees the RPA market to show a compound annual growth rate of (CAGR) of 40.6% Leverage their bot analytics tools to pull performance data to report out on success. And check out the Automation Anywhere platform.

Robotics Process Automation 98

Robotics Process Automation Automation Out-Tasking Operational Costs 98

Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It helps with inventory management, vendor management, and streamlining processes, resulting in significant savings. According to Statista Survey 2021 Reports, 16.7 On the other hand, 17.7

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Automation Anywhere

FEBRUARY 28, 2022

In 2022, the market will see a jump in intelligent automation (IA) adoptions across nearly every industry—to improve operations in multiple ways, including streamlining and accelerating processes, improving enterprise visibility, responsiveness, resiliency, and security, along with enhancing employee and customer experiences.

Out-Tasking 104

Out-Tasking Robotics Process Automation Automation Human Resources 104

Automation Anywhere

APRIL 7, 2022

And your future of work will depend on how you modernize and automate the parts of work that will have a positive impact on your people. Focusing on people Recent research on The Great Resignation is finding that money is not the only concern of job hoppers. The takeaway? Yes, money and remote work do matter.

Robotics Process Automation 90

Robotics Process Automation Cybersecurity Jobbing Out-Tasking 90

Automation Anywhere

MAY 19, 2021

Small a wonder that HR departments are accelerating the adoption of Robotic Process Automation (RPA) solutions, particularly intelligent automation, which is RPA embedded with artificial intelligence (AI). Errors are eliminated, as the process cannot proceed unless requirements are adequately fulfilled.

Automation 98

Automation Payroll Robotics Process Automation Out-Tasking 98

Automation Anywhere

MARCH 9, 2021

If you’ve read our blogs, you know that we discussed intelligent automation many times. Although this is a relatively trivial challenge for humans, it has turned out to be surprisingly difficult for machines. Computer vision is an increasingly popular technology to incorporate into automation and digital transformation initiatives.

Automation 97

Automation Robotics Process Automation Insurance Out-Tasking 97

Zinnov

SEPTEMBER 29, 2022

is expected to bring about human-robot co-working dynamics which means maximized automation and minimal human interaction. This relationship will be instrumental in transitioning existing smart factories to a lights-out factory. will evolve existing technologies in the market, with research and technical advancements.

Manufacturing 111

Manufacturing Robotics Process Automation Automation Collaborations 111

Automation Anywhere

JUNE 2, 2022

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ Interest in low-code development is skyrocketing. Annual market growth is predicted to exceed 25%, growing from $13B in 2020 to $65B in 2027, according to research from Brandessence Market Research.

Robotics Process Automation 80

Robotics Process Automation Automation Flexibility Out-Tasking 80

Automation Anywhere

OCTOBER 6, 2021

Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. By creating software robots (“bots”), businesses can easily automate basic, repetitive tasks. RPA functionality is accessed from a standard web browser.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Amzur

JANUARY 10, 2024

Consider you are relying on employees to manually administer claims or invoice processing, which is a tedious and error-prone activity. Here, your biggest challenges are tedious task automation and improving your employee’s productivity. This can help businesses research and develop problem-specific solutions.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Automation Anywhere

OCTOBER 14, 2021

Consider three areas where IA is playing a major role: Finance The finance function often leads by example to bring intelligent automation into an organization. Human resources (HR) HR processes are also a strong candidate for intelligent automation. Some will be transitory such as 100% remote work and a 0% fed funds rate.

Service 98

Service Banking Robotics Process Automation Finance 98

Capgemini

SEPTEMBER 23, 2021

For one intern, Ashwinder Malhotra, joining the Managed Services practice at CGS meant that he was able to apply his background in cybersecurity to compile research and analysis on an emerging platform, which assisted CGS with client engagement. Check out our jobs board for the latest opportunities.

Government 52

Government Robotics Process Automation Cybersecurity Out-Tasking 52

Automation Anywhere

DECEMBER 17, 2020

Automation can handle some of those essential but tedious tasks. But what Santa really needs and relies on is intelligent automation—that is RPA with artificial intelligence (RPA is Robotic Process Automation, for those of you trying to keep our acronyms in line). Supply chains are essential to business.

Automation 52

Automation Robotics Process Automation Out-Tasking Research 52

Planergy Software

SEPTEMBER 24, 2021

From optimizing internal processes to meet stakeholder expectations to forging strong bonds with vendors to ensure supply chain resilience, finance leaders are tasked with finding immediate and lasting solutions to unprecedented challenges. Find Out How. For chief financial officers (CFOs), this need is even more urgent.

Finance 97

Finance Collaborations Robotics Process Automation Flexibility 97

Mattsen Kumar

MAY 7, 2024

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It helps with inventory management, vendor management, and streamlining processes, resulting in significant savings. According to Statista Survey 2021 Reports, 16.7 On the other hand, 17.7

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Automation Anywhere

FEBRUARY 3, 2021

Executive enterprise technology decision-makers were recently asked about their Robotic Process Automation (RPA) deployment, including the return on their RPA investment (ROI). One of the things those top performers share in common is the belief that active employee participation is essential to scale automation.

Automation 52

Automation Robotics Process Automation Out-Tasking Software 52

Metasource

NOVEMBER 17, 2022

Business process automation (BPA) has stepped into the spotlight in recent years –and for good reason. Typically consisting of document capture, workflow automation, and robotic process automation (RPA) software, BPA solutions help organizations transform inefficient, manual processes into streamlined ones.

Automation 52

Automation Robotics Process Automation Data Entry Out-Tasking 52

Automation Anywhere

APRIL 29, 2022

This area of the organization takes care of sales and marketing tasks, as well as post-sales services. Employees of the front office will typically directly interact and have dealings with customers and have the responsibility of taking and processing orders while ensuring they are satisfied with the services rendered.

Robotics Process Automation 59

Robotics Process Automation Human Resources Sales Finance 59

Automation Anywhere

JUNE 11, 2021

To help them receive high marks for cost-efficiency, academic institutions throughout the world are adopting intelligent automation for back-office and student-facing processes that have been traditionally managed by humans. Intelligent automation combines Robotic Process Automation (RPA) and artificial intelligence (AI).

Efficiency 52

Efficiency Robotics Process Automation Out-Tasking Administrative 52

Metasource

MARCH 1, 2022

Gartner’s research backs up this notion, stating that while government CIOs recognize how valuable digitization is, they’re struggling to complete initiatives. Documents are stripped out of emails and prepared for processing. Email and fax servers are configured to accept electronic documents.

Government 52

Government Robotics Process Automation Human Resources Automation 52

The Hackett Group

FEBRUARY 13, 2024

Digital transformation remains a top five priority for finance in 2024, the research found. While finance and other business functions are still in the early stages of exploring Gen AI, enterprise funding is expected to increase in 2024, the research found. NASDAQ: HCKT). 6), regulatory compliance (priority No.

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

IBM Services

JANUARY 15, 2024

A recent study found that McKinsey research shows that organizations that “launched some flavor of digital transformation,” have only experienced a third of the expected revenue benefits on average. Trend: Automation Like AI and ML, automation will be a huge driver of human productivity.

Cybersecurity 75

Cybersecurity Robotics Process Automation E-Commerce Inventory Management 75

NoonDalton

DECEMBER 9, 2024

The Growing Role of Artificial Intelligence (AI) and Automation in BPO Artificial intelligence (AI) and automation have become game-changers in the outsourcing sector, and 2025 will see their influence grow even further. These technologies are no longer limited to reducing costs or handling repetitive tasks.

BPO 52

BPO Outsourcing Robotics Process Automation Cybersecurity 52

Immedus

SEPTEMBER 5, 2022

The best strategy is to use an integrated platform to carry out every needed feature. Our research suggests that most businesses have outdated and inefficient payroll systems. We carried out a survey of business owners to determine where they see their payroll needs currently changing. Ongoing Transformations in Payroll.

Payroll 52

Payroll Robotics Process Automation Out-Tasking Flexibility 52

IBM Services

APRIL 4, 2024

For example, BPM is smaller in scale than business process reengineering (BPR), which radically overhauls or replaces processes. Conversely, it has a larger scope than task management, which deals with individual tasks, and project management, which handles one-time initiatives.

Management 58

Management Out-Tasking Automation Inventory Management 58

Magellan Solutions

MAY 8, 2024

Predictive Analytics for Inventory Management Imagine a world where you never have to worry about running out of stock or overstocking your shelves. Enter IT process automation services—the secret sauce for facilitating operations and maximizing output. That’s the beauty of robotic process automation (RPA).

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Pure Moderation

OCTOBER 31, 2022

It offers a bird’s-eye view of the entire process from beginning to end, from which you may pick out weak spots. For a business to do well in the global market, it needs to keep a smooth and manageable workflow for getting important tasks done. Carrying Out Of Operations. Image Source: Pexel.

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing External Service Provider 52

Amzur

JANUARY 18, 2024

Consider you are relying on employees to manually administer claims or invoice processing, which is a tedious and error-prone activity. Here, your biggest challenges are tedious task automation and improving your employee’s productivity. This can help businesses research and develop problem-specific solutions.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

Consider you are relying on employees to manually administer claims or invoice processing, which is a tedious and error-prone activity. Here, your biggest challenges are tedious task automation and improving your employee’s productivity. This can help businesses research and develop problem-specific solutions.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52