NoonDalton

FEBRUARY 13, 2023

Although many GBS discussions over the past ten years have focused on optimization, process improvement, and automation, we may have forgotten the fundamental truth that three out of five GBS still actively outsource. The automated processes in use are frequently created by the outsourced service providers themselves.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Automation Anywhere

AUGUST 20, 2021

Do you know that a lack of effective change management is the leading cause of Robotic Process Automation (RPA) failure? According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. What is change management?

Management 97

Management Robotics Process Automation Automation Out-Tasking 97

AH Anderson Consulting

JANUARY 17, 2017

Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Technology Automation. Currently, one of the technologies gaining tremendous attention is Robotic Process Automation (RPA).

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

The Hackett Group

JULY 13, 2021

Staff have been able to dedicate significantly more time to negotiation support and other value-added tasks to support the operational business units. Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. The new procure-to-pay system paid for itself in a few years.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78