Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Magellan Solutions

APRIL 24, 2020

One of the biggest advantages of globalization is how much easier outsourcing has become. Whether locally, nearshore or offshore, you can now easily find a reliable outsourcing partner regardless of your business size or industry. Even the best Canadian players have taken advantage of outsourcing. Royal Bank of Canada (RBC).

Outsourcing 59

Outsourcing Offshoring Banking Business Process Outsourcing 59

Everest Group

MAY 11, 2023

To combat a looming recession, healthcare providers will need to take strategic action, including cutting costs, investing in patient experience, embracing digital technologies, and strengthening outsourcing partnerships. In fact, outsourcing medical coding staff alone can save hospitals 25-30% on administrative costs.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

NoonDalton

NOVEMBER 6, 2023

Frontline employees, ranging from healthcare workers to retail associates, face unique challenges when it comes to hybrid work models. They are the backbone of day-to-day operations, and their roles traditionally require a consistent physical presence. Societal changes have further propelled this shift.

Outsourcing 52

Outsourcing Flexibility Jobbing Retail 52

NoonDalton

NOVEMBER 13, 2023

From healthcare and finance to retail and manufacturing, AI’s influence is far-reaching, offering unprecedented efficiencies, insights, and capabilities. This technological leap has ignited a global conversation about the future of work, particularly in sectors heavily reliant on human labor, like the outsourcing industry.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52

Zinnov

OCTOBER 18, 2023

While it is undeniable that accessing global talent is fundamental to achieving sustained competitive advantage, companies face a conundrum when choosing the right model of globalization – Insourcing or Outsourcing. Furthermore, new systems and operational equipment might require sourcing if they don’t already exist.

Outsourcing 52

Outsourcing Offshoring Reduced Overhead Right-Sizing 52

Magellan Solutions

MAY 20, 2021

Loads of businesses looking to outsource their call operations. There are a lot of things to consider before you outsource services. Below are the following assets that most outsourcing agencies experience: 24/7 Answering Service. Customer Support Outsourcing. Outsourced Technical Support.

Call Center 40

Call Center E-Commerce Out-Tasking Customer Service 40