NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Chazey Partners

SEPTEMBER 4, 2017

Esteban Carril, Managing Director of Chazey Partners Latin America, has recently presented a workshop at SSON’s Shared Services & Outsourcing Week Latin America in Miami, … No commitment to customer, it is not Shared Services! The post No commitment to customer, it is not Shared Services!

Shared Services 52

Shared Services Service Outsourcing Management 52

Everest Group

JULY 20, 2022

What is ophidiophobia, and which of the presenters have it? Shared Services & Outsourcing Network. What strategies need to be deployed to capitalize on opportunities and overcome obstacles? Jimit Arora. Everest Group. Deborah Kops. Executive Advisor, Everest Group. Principal, Sourcing Change. Barbara Hodge.

Global Business Services 130

Global Business Services Shared Services Outsourcing Sourcing 130

Chazey Partners

JULY 18, 2017

Phil Searle, CEO and Founder of Chazey Partners, a practitioners-led global management advisory business, was honoured to chair and present at the inaugural Shared Services & Outsourcing Week (SSO Week) Europe Digital 2017 from 10th July – 12th July 2017, organised by Shared Services & Outsourcing Network (SSON).

Advisory 52

Advisory Shared Services Outsourcing Service 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

MARCH 12, 2024

Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023? What questions will the webinar answer for the participants? Who should attend?

Service 147

Service Sourcing Outsourcing Marketing 147

Premier BPO

AUGUST 3, 2021

Utilizing the services of an outsourcing company will provide you with a few options to choose from, your new team structure. Depending upon the type of services required from your BPO partner and respective geographical locations they operate in, you can pick what befits your organization. Shared Service Team.

BPO 130

BPO Right-Sizing Outsourcing Out-Tasking 130

Everest Group

SEPTEMBER 18, 2024

Job overview This role is part of the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in outsourcing arrangements. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Everest Group

SEPTEMBER 21, 2021

This role is part of the Pricing Assurance practice, which assists buyers and service providers with pricing decisions in outsourcing arrangements. Communicate and interact with senior stakeholders in major outsourcing service providers and recipients of global services, to address their pricing related issues.

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Everest Group

OCTOBER 18, 2021

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong client presence and presentation skills.

Advisory 100

Advisory Offshoring Sourcing Sales 100

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Utility Sector.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Intugo

NOVEMBER 27, 2024

Management Complexity As a matter of fact, managing teams across different regions presents unique challenges. For smaller companies, outsourcing specific functions may be a more flexible option. Thus, while the long-term savings can outweigh these expenses, it’s important to be prepared for the initial outlay.

Reduced Overhead 40

Reduced Overhead Nearshoring Efficiency Labor Costs 40

Magellan Solutions

MARCH 4, 2020

The outsourcing industry of India has experienced rapid growth over the years. When outsourcing minor business aspects, companies would consider India. In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. American Express .

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

JUNE 7, 2021

Creative Process Outsourcing, or CPO, is a business activity where a company outsources all or part of its creative processes to a third party like Magellan Solutions. Furthermore, graphic design outsourcing has flourished in the Philippines for many years. Annual reports and presentations. Brand identity. Website design.

Outsourcing 52

Outsourcing Content Writing Call Center BPO 52

ScaleHub

SEPTEMBER 8, 2021

The Dyanix portfolio includes complete solutions and a full range of services supporting European businesses on every level. This association combines ScaleHub’s leading crowdsourcing solutions with the Dyanix network within the shared service centers (SSCs) and business process outsourcers (BPOs) markets as a cross-continent partnership.

Reduced Costs 52

Reduced Costs Data Entry Business Process Outsourcing Out-Tasking 52

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Utility Sector.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Automation Anywhere

AUGUST 20, 2021

According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. 2: Have a clear “after” vision—and real-world examples—before presenting RPA to your employees In theory, automation allows a business to re-envision how it operates.

Management 97

Management Robotics Process Automation Automation Out-Tasking 97

Everest Group

JANUARY 11, 2024

The ever-present belief that the business can do it better and cheaper, with more control, will get in the way of scores of migrating heads. Supply chain will grab the GBS headlines: There’s always an exception to any rule, and for me, that exception will come from the supply chain catalog of services.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

OCTOBER 20, 2023

A mix of macroeconomic concerns, rising prices, fiscal tightening, and geo-political tensions have resulted in a slowdown in customer demand and growing margin pressures on the global services industry. Exhibit 1: Key financial metrics for providers for 2022-23 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Magellan Solutions

APRIL 24, 2024

Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue. The Challenges of eCommerce Data Entry Handling eCommerce data entry in-house can present various challenges for businesses.

Data Entry 52

Data Entry Sales Inventory Management Streamline Operations 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. A large Fortune 50 company who implemented GBS over 10 years ago delivered the keynote presentation.

Global Business Services 52

Global Business Services Service Shared Services Government 52

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. All organizations are contending with infection rates, quarantines, and a lack of consistently present team members.

Out-Tasking 52

Out-Tasking Business Process Outsourcing Flexibility BPO 52

NoonDalton

NOVEMBER 27, 2023

The Appeal of Virtual Assistants for Small Businesses For small businesses operating with the ever-present challenge of limited budgets, virtual assistants (VAs) have emerged as a game-changer. By outsourcing these tasks, small business owners can focus more on core business activities, strategic planning, and growth.

Administrative 52

Administrative Out-Tasking Outsourcing Flexibility 52

SIG Speaks

MAY 2, 2022

He will be followed by Karen Coker, Director of Third Party Risk & Vendor Management at LendingPoint for A Day in the Life presentation. On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. How will Sourcing for Outsourcing and Shared Services Change Going Forward?

Sourcing 40

Sourcing Finance Shared Services Sales 40

SIG Speaks

FEBRUARY 1, 2022

SIG and Globality, the world’s only AI-powered Marketplace and Platform for B2B services, partnered to produce a study looking into why B2B services remains one of the greatest untapped opportunities to drive business value. How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

SIG and Globality, the world’s only AI-powered Marketplace and Platform for B2B services, partnered to produce a study looking into why B2B services remains one of the greatest untapped opportunities to drive business value. How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

MARCH 1, 2022

SIG and Globality, the world’s only AI-powered Marketplace and Platform for B2B services, partnered to produce a study looking into why B2B services remain one of the greatest untapped opportunities to drive business value. How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. .

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Premier BPO

APRIL 11, 2025

This growing demand for efficiency, agility, and focus is exactly why more organizations are turning to outsourced shared services. 3 With 73% of firms reporting productivity gains, outsourcing shared services presents an opportunity. Fortune 500s lose annually from back-office gaps.

Shared Services 130

Shared Services Outsourcing Service Co-Sourcing 130

Everest Group

DECEMBER 26, 2024

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, develop research agendas and work with clients solving strategic outsourcing issues.

Healthcare 100

Healthcare Advisory Research Jobbing 100