Everest Group

FEBRUARY 24, 2023

By starting with four basic elements in agreements, buyers can realize the transformation objectives they desire but often struggle to achieve from their outsourcing relationships. Transformational outsourcing can reduce the outsourcing spend or total contract value (TCV) and improve the user experience, quality, and timeliness.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

MAY 9, 2024

Developing effective measurement mechanisms for these outcomes can be complex Contractual adjustments : Traditional service contracts may need restructuring to accommodate the shared responsibility model. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

NOVEMBER 26, 2024

Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. What questions will the webinar answer? What does a good outsourcing deal look like in this shifting market?

Outsourcing 130

Outsourcing Service Services Contracting IT Outsourcing 130

Everest Group

DECEMBER 3, 2024

Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. What questions will the webinar answer? PST | 9.30 CST | 10.30 EST | 3:30 p.m. GMT | 9 p.m.

Outsourcing 130

Outsourcing BPO Service Services Contracting 130