Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Everest Group

FEBRUARY 22, 2024

With the deadline for the European Union’s Digital Operational Resilience Act (DORA) less than a year away, financial entities and service providers need to begin acting to reach compliance. Learn the steps organizations should take to prepare now and discover how the new DORA regulations will strengthen digital operational resilience.

Regulations 147

Regulations Service Cybersecurity Risk Management 147

Everest Group

OCTOBER 8, 2024

Live Webinar Harnessing Digital Workplace Investments for 2025 October 8, 2024 | 9 a.m. Digital workplace transformation initiatives, spearheaded by innovations such as generative AI, Copilots, and the metaverse, are poised for a rapid uptake by service buyers. What questions will the webinar answer for the participants?

Regulations 130

Regulations Sales Research Outsourcing 130

Everest Group

NOVEMBER 10, 2021

How hardware and software segments of the market will drive the majority of the adoption, while the service segment will also have a role to play. How regulated industries like banking, finance, insurance, healthcare, life sciences, public sector, and defense will dominate roll out, especially in early phases. Register for the webinar.

Regulations 130

Regulations Insurance Banking Finance 130

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

MAY 25, 2022

Governments are building frameworks for the regulation of emerging technologies to protect consumers and companies while promoting innovation and digital leadership. Europe’s latest moves for technology regulation are not in isolation. Big changes are coming as Europe moves toward digital empowerment by 2030.

Regulations 130

Regulations Engineering Marketing Sourcing 130

Everest Group

MAY 25, 2022

Governments are building frameworks for the regulation of emerging technologies to protect consumers and companies while promoting innovation and digital leadership. Europe’s latest moves for technology regulation are not in isolation. Big changes are coming as Europe moves toward digital empowerment by 2030.

Regulations 130

Regulations Engineering Marketing Sourcing 130

Everest Group

DECEMBER 5, 2022

Live Webinar. Global Head of Shared Services. Register for the Webinar. " I consent to the use of Personal Data I provide for the provision of information relating to Everest Group's goods and services. Δ How to Accelerate Through Economic Disruption: Strategies for the UK&I and European Markets.

Marketing 130

Marketing BPO Sourcing Shared Services 130

Everest Group

AUGUST 24, 2022

Top Financial Crime and Compliance (FCC) Operations Service Providers Financial Crime and Compliance (FCC) operations continue to grow within the Banking and Financial Services (BFS) industry. Service providers now have the opportunity to go beyond managing operations and transforming engagements into strategic partnerships.

Banking 130

Banking Insurance Service Advisory 130

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. These approaches promise to ignite technological innovation.

Banking 147

Banking Service Regulations Flexibility 147

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. DOWNLOAD THE FULL Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Our Thinking. Learn More. Learn More. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. DOWNLOAD THE FULL Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Our Thinking. Learn More. What is the PEAK Matrix®?

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

APRIL 8, 2024

Given the highly regulated nature of these industries, enterprises must collaborate with suitable IDP technology providers to successfully implement IDP. LEARN MORE ABOUT Top Service Providers This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

Insurance 195

Insurance Banking Research Automation 195

Everest Group

MAY 10, 2022

While not a newcomer to service delivery, Africa has recently been experiencing a surge from buyers and service providers in adoption and investment, making this a region to watch for technical support and other value-added IT and business process services (BPS). trillion by 2025 and $2.5

Service 130

Service Third Party Outsourcing Government Regulations 130

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Cloud Services Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Everest Group

JANUARY 22, 2024

Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations. With the diverse generative AI applications, sector-specific regulations are crucial. In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology.

Management 162

Management Regulations Sales Banking 162

Everest Group

OCTOBER 11, 2022

Its next evolution – open finance – holds the promise to greatly enhance the customer experience and empower users of financial services. According to the recent forecast by the Open Banking Implementation Entity (OBIE), more than 6 million individuals and businesses in the United Kingdom regularly use open banking services.

Banking 147

Banking Finance Research Accounting 147

Everest Group

MARCH 16, 2023

With the recent banking implosion, the global financial services industry , technology companies, and service providers will be hit in different ways. We believe this will start a domino effect impacting banking regulations, profitability, and technology spend. Let’s explore the reverberations of these concerning banking trends.

Banking 130

Banking Service Right-Sizing Risk Management 130

Perficient Digital Transformation

OCTOBER 7, 2021

In less than 60 days, the CFPB Regulation F requirements take effect. In simple terms, it means collectors can: Make seven call attempts within a seven-day period. Make one call within a week of speaking with the “right party.”. The timing and frequency aren’t being prescribed and should be coalesced with your phone call strategy.

Regulations 69

Regulations Banking Service 69

Everest Group

JULY 17, 2024

In the first half of 2023, there were over 1,715 adjustments to the US state insurance regulations, many of which address climate issues. According to a global survey, 25% of insurers identified “grasping ESG-related regulations and guidelines” as their primary challenge in advancing their ESG initiatives.

Insurance 173

Insurance Risk Management Risk Management Regulations 173

Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. The first report focuses on IT-ADM and CXM services delivery from Mexico. Greetings AR pros! How did we get to the middle of March so quickly?!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. The first report focuses on IT-ADM and CXM services delivery from Mexico. Greetings AR pros! How did we get to the middle of March so quickly?!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

APRIL 7, 2022

After few initial hiccups, almost all the major global service delivery geographies e.g., India, Philippines, Poland etc. quickly adapted to the remote working delivery model, ably fulfilled services, and resolutely maintained service quality levels. Restoring pre-pandemic economic activity.

BPO 130

BPO Service E-Commerce Government 130

Everest Group

MAY 21, 2024

Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing. Outsourcing actuarial services is emerging as a compelling long-term solution that enables insurers to maintain control and gain a strategic market advantage. Contact us to learn more.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

JULY 29, 2022

Top Life Science Service Providers Following the COVID-19 pandemic, the life sciences industry has undergone several changes. Additionally, safety has become a priority for regulators and consumers, leading to increased focus on pharmacovigilance. Market Insights™ Life Sciences Services Specialists’ Unique Value Propositions.

Healthcare 130

Healthcare Regulations Government Marketing 130

Everest Group

FEBRUARY 26, 2024

billion acquisition of Discover Financial Services would combine two of the largest credit card companies, creating the most dominant US credit card firm. This deal holds the potential to significantly impact the banking and financial services (BFS) IT services market and providers. Capital One’s planned US$35.3

Banking 147

Banking Risk Management Risk Management Marketing 147

Everest Group

MARCH 10, 2023

Companies also need to take into account the incremental costs of creating a wellness infrastructure for employees and continuously training them on the latest regulations. Some of these regions have relatively high maturity for the delivery of certain trust and safety services (e.g.,

Regulations 147

Regulations Offshoring Research Out-Tasking 147

Everest Group

JULY 23, 2024

This shift includes moving away from traditional methods and adopting SaaS/cloud services, increased remote work, etc., Among these, we understand that the number of vendors, their size, and their control lists significantly influence the scope of managed services and, consequently, the managed services pricing.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

JANUARY 6, 2023

Highly public cyber attacks on OT systems have raised awareness about the serious risks these security breaches can have on essential services, as seen in these industry-specific cases: Manufacturing – This segment had the second-highest ransomware-associated data extortion attacks in 2021. Operational technology systems cyber attacks.

Energy & Utilities 130

Energy & Utilities Cybersecurity Manufacturing Regulations 130

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations. ESG products and services emerge.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Perficient Digital Transformation

FEBRUARY 13, 2024

Learn about Adobe’s commitment to maintaining HIPAA-ready standards within commerce solutions and join Perficient and Adobe for a webinar hosted by CMSWire. EST Secure Digital Conversion: Unveiling Adobe’s HIPAA-Ready Commerce Solution webinar hosted by CMSWire. 3 Ways Adobe Commerce Elevates Pharmacy Services

Healthcare 52

Healthcare Regulations Marketing Service 52

Everest Group

OCTOBER 26, 2023

Companies are increasingly prioritizing ESG reporting to manage risk, enhance their reputation, and comply with regulations. We proudly announced that in just the first year of the commitment, the global services industry is within striking distance of the three-year target.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

APRIL 28, 2022

The critical importance of relationships with outsourcing service providers has been amplified by the pandemic and recent geopolitical turmoil due to the Ukraine-Russia crisis. Outsourcing suppliers now play a vital role in running business operations, and these partnerships have grown more sophisticated.

Risk Management 130

Risk Management Risk Management Management Cybersecurity 130

Everest Group

JUNE 7, 2023

Read on to learn about the investments providers are making in GAI and leaders’ viewpoints when it comes to embracing this technology. Watch the webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences , to learn more about how enterprises can leverage GAI to unlock business value. everestgrp.com.

Pharmaceuticals 130

Pharmaceuticals Sales Healthcare Regulations 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

FEBRUARY 23, 2023

Read on to learn more about the impact of an Australian recession on the industry and opportunities for service providers. The Australian market is not immune to a recession While the Australian economy has avoided a recession for the past 27 years, it may not be able to withstand the current environment. rose in the quarter and 7.3%

Banking 130

Banking Outsourcing Marketing Regulations 130