Everest Group

MARCH 23, 2022

One of the most powerful digital levers enabling this transformation is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) is one of the most potent digital levers that enables businesses to achieve digital transformation. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Everest Group

NOVEMBER 16, 2022

Facilitating the creation of initial automation workflows for the opportunities identified. Creating process discovery documents that can be leveraged internally to develop process understanding as well as robotic process automation (RPA) scripts. About Everest Group.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Everest Group

SEPTEMBER 28, 2021

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. In H1 2021, healthcare payers continued the modernization quest. More specifically, payers are modernizing legacy platforms by shifting to integrated, cloud-based platforms and cloud-native applications. About Everest Group.

Healthcare 130

Healthcare Robotics Process Automation Automation Government 130

The Hackett Group

DECEMBER 13, 2023

The research recommends that companies seek assistance from expert advisors in the selection process to help them identify the partner(s) that best address their specific needs, and to shape and secure a digital-ready contract that is fully aligned to their business objectives. cost savings, business value creation or innovation).

Research 69

Research Service BPO Advisory 69

Everest Group

MAY 22, 2024

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. These factors, when left unaddressed, can eventually lead employees to quit.

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Automation Anywhere

OCTOBER 22, 2021

Robotic Process Automation (RPA) can help with burnout and lack of opportunity. Sponsor events to celebrate automation successes. RPA can help retain valued employees Research has shown that freeing up workers from drudgery increases employee satisfaction, improves retention, and reduces turnover.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Everest Group

APRIL 10, 2024

Research indicates that nearly 50% of providers witnessed an overall increase in denials in 2023 compared to the previous year, while patient collections sharply dropped to 47.8% R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Automation Anywhere

DECEMBER 9, 2021

Robotic Process Automation (RPA) is being adopted by enterprises worldwide by leaps and bounds. The global Robotic Process Automation market is predicted to top $3.7 billion by 2028, according to a recent report by Grand View Research. This represents a compound annual growth rate (CAGR) of 32.8%.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Sales Automation 98

Everest Group

AUGUST 4, 2022

The intelligent process automation market, growing by about 20% across all fields, is now becoming ubiquitous. In our recent Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022 report, our analysts ranked IPA technology vendors and looked at the market for IPA solutions.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

Hyland

JULY 5, 2022

The 60-second download: This new research reveals that where once, many companies may have primarily employed off-the-shelf software solutions, today’s leading companies are significantly customizing commercial software or developing bespoke new software to differentiate, disrupt and achieve their most important business objectives.

Robotics Process Automation 72

Robotics Process Automation Sales Software Human Resources 72

Automation Anywhere

OCTOBER 23, 2020

The role of the process engineer While the role may differ slightly at each company, here is an overview of the typical duties: Testing, monitoring, and maintaining equipment—including conducting regular tests to make sure equipment runs correctly and is in compliance with standards.

Engineering 96

Engineering Robotics Process Automation Pharmaceuticals Manufacturing 96

Automation Anywhere

APRIL 29, 2021

One particularly interesting AI technology that banks are using is natural language processing (NLP), which enables machines to derive the “sentiment” and then advise on possible next steps. With Robotic Process Automation (RPA) in particular, the benefits of integrating with AI technology are considerable.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Automation Anywhere

NOVEMBER 3, 2020

In the Robotic Process Automation (RPA) world, when people think of the term “automation,” they tend to think of how they can innovate certain business tasks and operations. As businesspeople, we think about how automation can save our enterprise time and money. And that research requires lots of time and effort.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Automation Research 98

Everest Group

JULY 13, 2022

Robotic process automation (RPA) and Artificial Intelligence (AI)-based automation can significantly reduce the number of transactional tasks delivered manually, in addition to a few judgement-oriented tasks. Everest Group’s future of work research shows adoption of these technologies has accelerated during the pandemic.

Robotics Process Automation 130

Robotics Process Automation Out-Tasking Automation Research 130

Automation Anywhere

AUGUST 19, 2022

For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management. Why front-office automation? According to Forrester Research, companies that succeed at lead nurturing generate 50% more sales-ready leads.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

The Hackett Group

SEPTEMBER 21, 2023

For a typical $10 billion company, Generative AI has the potential to reduce SG&A costs by more than $180 million annually, the research found. The cost estimates were derived from an analysis of actual performance data for hundreds of components and subcomponents in 17 major end-to-end processes across the SG&A spectrum.

Advisory 105

Advisory Robotics Process Automation Research Human Resources 105

Automation Anywhere

FEBRUARY 17, 2021

According to Everest Group, a global consulting and research firm focused on strategic IT, business services, engineering services, and sourcing, the market for cloud-based application modernization will grow between 19 to 21% by 2022. Robotic Process Automation (RPA) is no exception to this transformation.

Robotics Process Automation 98

Robotics Process Automation Automation Flexibility Regulations 98

Automation Anywhere

JUNE 23, 2021

A booming opportunity As we’ve seen, Robotic Process Automation (RPA) is a hot technology. A report from Research and Markets found that in 2020 the RPA market was valued at $2.039 billion and will have a compound annual growth rate of 31.5% from 2021 to 2026.

Robotics Process Automation 98

Robotics Process Automation Analytics Automation Sales 98

Groove Technology

NOVEMBER 24, 2023

The Rise of Robotic Process Automation Robotic process automation (RPA) is another trend that is expected to shape the IT outsourcing landscape in 2024. RPA involves the use of software robots to automate repetitive and rule-based tasks, freeing up human resources to focus on more complex and strategic work.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Rise of Robotic Process Automation Robotic process automation (RPA) is another trend that is expected to shape the IT outsourcing landscape in 2024. RPA involves the use of software robots to automate repetitive and rule-based tasks, freeing up human resources to focus on more complex and strategic work.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Rise of Robotic Process Automation Robotic process automation (RPA) is another trend that is expected to shape the IT outsourcing landscape in 2024. RPA involves the use of software robots to automate repetitive and rule-based tasks, freeing up human resources to focus on more complex and strategic work.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Automation Anywhere

SEPTEMBER 3, 2021

Intelligent automation can help. In a study conducted by Pew Research , only one in five participants said they worked from home all or most of the time before the pandemic. So, how does intelligent automation fit in? That number increased to 71% of participants during the pandemic. Are there coworkers you’ve missed?

Robotics Process Automation 105

Robotics Process Automation Automation Research Jobbing 105

Automation Anywhere

JULY 23, 2021

More than a year and a half after the pandemic began, three powerful trends are pushing cloud-native Robotic Process Automation (RPA) to the forefront of automation industry trends. First, the acceleration of RPA adoption continues. between 2021 to 2026.

Robotics Process Automation 111

Robotics Process Automation Automation Advisory Flexibility 111

Automation Anywhere

OCTOBER 28, 2020

Businesses have realized large gains in efficiency, accuracy, and cost savings by automating repetitive tasks across the front office and back office. To deploy automation, IT often starts by gathering information from the people who work in the front and back offices , in particular, the business users.

Automation 97

Automation Robotics Process Automation Government Collaborations 97

Automation Anywhere

JULY 26, 2021

Too many organizations, large and small, take a tech-oriented approach to deploy Robotic Process Automation (RPA). They diligently evaluate the solutions, research use cases, run proof of concept (POC) pilots, and follow a checklist of other admittedly valuable preparatory activities before initiating their first RPA project.

Robotics Process Automation 126

Robotics Process Automation Out-Tasking Automation Jobbing 126

Automation Anywhere

APRIL 15, 2021

And the same goes for the data we get from our Robotic Process Automation software. Timing is key When operating an intelligent automation platform, it’s guaranteed you will receive a large amount of data. And that’s what makes information so critical.

Robotics Process Automation 97

Robotics Process Automation Analytics Automation Manufacturing 97

Automation Anywhere

FEBRUARY 23, 2021

You've convinced management to make the investment and implement Robotic Process Automation (RPA). According to research from the "Now & Next: State of RPA" report , organizations on average reached the break-even point in slightly under 14 months and achieved a 250% ROI on their initial RPA investment.

Robotics Process Automation 96

Robotics Process Automation Automation Cybersecurity Efficiency 96

Everest Group

MARCH 17, 2023

To discuss MGAs in insurance and outsourcing trends, please reach out to suman.upardrasta@everestgrp.com and abhi.kothari@everestgrp.com , and stay updated by accessing our latest research on insurance business processes.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Automation Anywhere

FEBRUARY 16, 2022

You’ve finally moved your Robotic Process Automation (RPA) software robots (“bots”) out of their proof-of-concept (POC) trials and into production. As such, RPA delivers significant value: increased productivity, happier employees, better quality, and speedier and more agile completion of processes.

Robotics Process Automation 119

Robotics Process Automation Out-Tasking Government Automation 119

Automation Anywhere

DECEMBER 2, 2020

Your company is considering a cloud implementation of Robotic Process Automation (RPA). So what will it cost to take advantage of cloud automation ? But research suggests that a cloud-native implementation can deliver significant TCO reductions in the range of 21%-27%. Good choice.

Robotics Process Automation 97

Robotics Process Automation Infrastructure Costs Automation Jobbing 97

Automation Anywhere

AUGUST 3, 2021

Robotic Process Automation (RPA) is not a question of taking a manual process and automating it, step by step—although that is what many businesses do. There should almost always be some transformation involved—changes that make the process more efficient, more robust, less error-prone.

Automation 109

Automation Robotics Process Automation Efficiency Collaborations 109

Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It helps with inventory management, vendor management, and streamlining processes, resulting in significant savings. According to Statista Survey 2021 Reports, 16.7 On the other hand, 17.7

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Hyland

JUNE 13, 2022

Look to robotic process automation (RPA) as an example. While there are hundreds of RPA use cases specific to dozens of industries and departments (and implementing many of them is likely in your organization’s future and in the future of automation in general ), it’s impossible to roll them all out immediately.

Robotics Process Automation 98

Robotics Process Automation Human Resources Out-Tasking Automation 98

Hyland

FEBRUARY 2, 2023

Often, they turn to automation. BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer. Today’s consumers demand fast and efficient digital channels to conduct financial transactions. Even better, IA is smart enough to learn as it grows.

Banking 91

Banking Automation Robotics Process Automation Insurance 91