Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. As insurance intermediaries that represent carriers, MGAs provide insurance products to retail agencies and insureds. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Capgemini

JUNE 3, 2024

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

Retail 52

Retail Insurance Finance Sales 52

Mercans

FEBRUARY 6, 2025

Mercans Recognized as a Leader Mercans has emerged as a Leader in Avasants The Payroll Business Process Transformation 20242025 RadarView, a prestigious industry research that evaluates the top service providers revolutionizing payroll operations. Achieving this recognition once again has been incredibly gratifying.

Payroll 52

Payroll Engineering Streamline Operations Insurance 52

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. Anypoint Platform is a cloud-native platform that provides tools and services for managing APIs, integration, and applications.

Management 130

Management Design Streamline Operations Flexibility 130

Amzur

JUNE 11, 2024

For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. Example: Consider a retail company struggling with declined sales. The sheer volume of data analysis can overwhelm IT teams.

Cybersecurity 105

Cybersecurity Redistribution Analytics Retail 105

IBM Services

OCTOBER 30, 2023

By combining IBM’s advanced data and AI capabilities powered by Watsonx platform with AWS’s unparalleled cloud services, the partnership aims to create an ecosystem where businesses can seamlessly integrate AI into their operations. AWS, on the other hand, provides robust, scalable cloud infrastructure.

Analytics 83

Analytics Insurance Retail Streamline Operations 83

NoonDalton

APRIL 24, 2024

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer Service Outsourcing? Why Outsource Customer Service?

Customer Service 52

Customer Service Outsourcing Service Labor Costs 52

Groove Technology

SEPTEMBER 26, 2024

Software development has become a critical component of this evolution, enabling companies to streamline operations, enhance customer experiences, and gain a competitive edge. Groove Technology offers a range of outsourcing services tailored to your specific needs. Use of secure development methodologies (e.g.,

Software 130

Software Outsourcing Healthcare Offshoring 130

IBM Services

JANUARY 30, 2024

Retail: Manage e-commerce platforms, customer data analytics and supply chain logistics, where data analysis often must occur at the edge. Manufacturing: Enable efficient and intelligent manufacturing processes to better scale production, reduce downtime and optimize strategies and operations.

E-Commerce 77

E-Commerce Manufacturing Analytics Flexibility 77

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). Partnership with IBM and Wipro Technologies : Shell has entered into a significant IT services agreement with IBM and Wipro Technologies.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. They’re not just for tech giants anymore; businesses of all sizes can maximize these advanced services to stay ahead of the curve.

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

IBM Services

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. Conversational AI enhances customer self-service options directly, leading to a more personalized and efficient support experience.

Customer Service 102

Customer Service Healthcare Analytics E-Commerce 102

IBM Services

FEBRUARY 14, 2024

Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI. Using machine learning (ML), AI can understand what customers are saying as well as their tone—and can direct them to customer service agents when needed.

Retail 86

Retail Cybersecurity Insurance Automation 86

Amzur

AUGUST 26, 2021

Every industry and business is transforming to change the way they operate and improve customer experience. Hence, companies are adopting various new and modern technologies to streamline operations and make businesses agile and futuristic. But, here comes a big question about the process that businesses are undergoing.

Out-Tasking 98

Out-Tasking Right-Sizing Streamline Operations Automation 98

Perficient Digital Transformation

NOVEMBER 8, 2021

Supply chain management deals with the centralized management of the flow of goods and services and includes all processes that transform raw materials into final products. End-to-end supply chain visibility and business operating models can transform businesses tremendously. Companies should prioritize collaborative planning.

Supply Chain Management 69

Supply Chain Management E-Commerce Manufacturing Strategic Sourcing 69

NoonDalton

FEBRUARY 3, 2025

AI has undoubtedly transformed customer service, making processes faster, streamlining responses, and enhancing operational efficiency. The key isnt in choosing between AI or human support but in integrating both to create a seamless, customer-centric service model.

Customer Service 52

Customer Service Service Outsourcing E-Commerce 52

WebCreek

JUNE 18, 2021

Even in situations when an enterprise is not solely based on sales or services, the lack of Business Intelligence can still leave it exposed to inefficiencies regarding operations. Some retail examples of these metrics include store locations, SKUs, time of purchase, employees, and product expiration dates.

Analytics 90

Analytics Software Nearshoring Out-Tasking 90

CGS Inc

MARCH 6, 2024

Brands need to deliver the highest quality goods and services quickly and sustainably, and more than ever, production time must be fast and cost-effective. BlueCherry is designed to help brands overcome operational complexity. BlueCherry is the leading enterprise suite uniquely designed for the fashion and apparel retail sector.

Supply Chain Management 52

Supply Chain Management Retail Manufacturing Sales 52

Perficient Digital Transformation

DECEMBER 22, 2023

This blog was co-authored by: Ashley Simmons In conversations with financial services executives, Perficient consultants consistently delve into the application and usage of artificial intelligence (AI) within the industry. A pivotal aspect of this conversation revolves around the regulatory perspective toward AI.

Banking 52

Banking Risk Management Risk Management Cybersecurity 52

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue.

Data Entry 52

Data Entry Sales Inventory Management Streamline Operations 52

IBM Services

OCTOBER 20, 2023

AI platforms offer a wide range of capabilities that can help organizations streamline operations, make data-driven decisions, deploy AI applications effectively and achieve competitive advantages. This improved access to information, enabled by AI, equips bankers with a powerful toolkit to provide superior service.

Government 76

Government Manufacturing Banking Inventory Management 76

Zinnov

AUGUST 1, 2023

Customer sentiment has become a crucial concern for 80% of start-ups to drive growth, highlighting the importance of customer acquisition, experience, and servicing metrics. However, overcoming these hurdles promises substantial growth and streamlined operations.

Retail 52

Retail Software Streamline Operations Government 52

Obobo

JANUARY 13, 2023

Assuming you have a Maverick Order Tracking account, once you’ve placed an order with a participating retailer, you can track your order by logging in and selecting the ‘Track Orders’ option from the left-hand menu. This will show you information such as the retailer name, order total, and estimated delivery date.

Supply Chain Management 40

Supply Chain Management Retail Data Entry Accounting 40

NoonDalton

JULY 29, 2024

Leveraging advanced technologies like Robotic Process Automation (RPA) and Intelligent Document Processing (IDP) can significantly streamline operations and enhance efficiency. RPA helps streamline these tasks, reducing the time and effort required while ensuring accuracy and compliance with regulatory standards.

Automation 52

Automation Robotics Process Automation Healthcare Data Entry 52

NoonDalton

OCTOBER 4, 2023

From streamlining operations and enhancing customer experiences to deriving insights from data that were previously unfathomable, the tendrils of AI have interlaced with every conceivable business domain. Significance in Business Growth AI’s omnipresence in the modern business sphere is indisputable.

Outsourcing 52

Outsourcing Robotics Process Automation Analytics Out-Tasking 52

Metasource

SEPTEMBER 5, 2024

There are many innovative solutions designed to streamline operations and enhance efficiency, but they’re not all created equal. For example, retailers can use AI to analyze purchasing patterns and optimize stock levels, reducing waste, avoiding stockouts, and improving customer satisfaction.

Automation 52

Automation Robotics Process Automation Data Entry Healthcare 52

Influx

MARCH 14, 2023

To reduce costs and streamline operations, outsourcing for growth allows you to stay competitive in a rapidly changing market. Diversification Diversification is a growth strategy that involves entering into a new market or industry–one that your business is not currently operating in–while creating a new product for that market.

Manufacturing 52

Manufacturing Research Retail Sales 52

NoonDalton

NOVEMBER 6, 2023

Frontline employees, ranging from healthcare workers to retail associates, face unique challenges when it comes to hybrid work models. They are the backbone of day-to-day operations, and their roles traditionally require a consistent physical presence.

Outsourcing 52

Outsourcing Flexibility Jobbing Retail 52

NoonDalton

DECEMBER 30, 2024

BPO involves delegating non-primary, repetitive, or administrative tasks to external service providers. The goal of BPO is to enhance efficiency by enabling businesses to offload routine operations such as customer support, payroll processing, data entry, and IT support to third-party providers who specialize in these functions.

BPO 52

BPO Outsourcing Computer Aided Design Business Process Outsourcing 52

CGS Inc

JUNE 7, 2023

For apparel and home goods manufacturers and retailers, ERP can streamline every manufacturing and supply chain function, help lower costs, and improve employee and customer satisfaction. ERP helps with every process stage, from eliminating data duplication to providing data integrity and streamlining resource planning initiatives.

Supply Chain Management 52

Supply Chain Management Software Automation Retail 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Discover the secrets of customer service leaders and excel in digital support using their strategies. Scalability and Flexibility Outsourcing helps businesses adjust their chat support operations to match the demand.

Outsourcing 52

Outsourcing Sales Customer Service Customer Support 52

Magellan Solutions

MAY 2, 2024

Increased Efficiency and Productivity Offshore outsourcing providers often have well-established processes and technologies to streamline operations. This can translate to faster turnaround times, higher quality output, and consistent service delivery. Amazon has also offshored its research and development to Ukraine.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

NoonDalton

DECEMBER 18, 2023

It’s about creating partnerships that foster growth and competitiveness, not just providing services at lower costs. This cost-centric approach dominated the early days of outsourcing, with the primary focus on reducing operational expenses, particularly for routine and non-core business functions.

Outsourcing 52

Outsourcing Labor Costs Administrative Flexibility 52

Influx

FEBRUARY 16, 2023

This can be achieved by expanding products or service offerings, increasing marketing efforts, hiring more employees, and improving operational efficiency. As your business grows, you’ll need to hire more staff to take on new roles and responsibilities, or to find support who can offer their services.

Right-Sizing 52

Right-Sizing Customer Support Out-Tasking Outsourcing 52

Planergy Software

AUGUST 25, 2022

But before we talk about the impact that digital transformation can have on financial services, let’s take a look at what digital transformation is. For example, a retailer selling women’s clothing may use domain transformation to launch a rental service, so customers have the option to purchase an item or simply rent it.

Finance 52

Finance Robotics Process Automation Out-Tasking Banking 52