Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

31 West

JUNE 1, 2024

Started as a way for businesses to provide seamless customer service, customer relationship management software applications have grown to become the all-in-one platforms for your business operations. If you have compared the two, you may have noticed both platforms boast a wide variety of CRM tools that provide flawless support service.

Sales 130

Sales Customer Service Analytics Software 130

31 West

FEBRUARY 27, 2024

As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services. The answer is by implementing a 24/7 support service. What is 24/7 Support? 24/7 support is imperative for the IT industry.

Service 130

Service Customer Support Out-Tasking Call Center 130

NoonDalton

MARCH 4, 2024

The sales domain remains one of the most fiercely competitive arenas in the ever-evolving business landscape. Every organization, regardless of size or industry, strives to not just meet but exceed their sales targets, constantly searching for methods to improve efficiency and effectiveness within their sales processes.

Sales 52

Sales Outsourcing Out-Tasking Right-Sizing 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

MARCH 16, 2024

With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes. Mastering geofencing enhances customer engagement, improves marketing efforts, and ultimately drives sales, offering a dynamic approach to connecting with your audience in the digital age.

Retail 130

Retail Right-Sizing Call Center Sales 130

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Sales Customer Service 130

NoonDalton

SEPTEMBER 29, 2021

The Internet is awash with painful outsourced customer service problems. It’s all about making the right decisions. . When you’re juggling product development, design, distribution, sales, marketing, and everything else, you might find that customer support isn’t something you have the time or headspace to worry about. .

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Perficient Digital Transformation

MARCH 22, 2023

For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right there. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

Retail 110

Retail Healthcare Right-Sizing Sales 110

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services.

Right-Sizing 130

Right-Sizing Out-Tasking Customer Service Banking 130

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. There’s always an option to switch to the paid plans.

Sales 130

Sales Inventory Management Analytics Automation 130

Perficient Digital Transformation

JULY 11, 2022

Even a perfect product needs Sales and Marketing. Every product, no matter how genius, needs: Integrated and Omni-Channel Marketing to educate the public about your product and/or service. Sales and Account Management to deliver your organizations story and negotiate deals. This company is a data-driven marketer’s dream, right?

Sales 64

Sales Right-Sizing Analytics Marketing 64

31 West

JUNE 11, 2024

This enables businesses to provide more personalized customer service to each prospect. It’s also made it possible for businesses to provide unparalleled customer service. The CRM solutions available today are based on three main aspects: customer service, sales, and marketing. Or, you can have both.

Marketing 130

Marketing Customer Service Software Sales 130

Groove Technology

OCTOBER 18, 2021

Basically, if you’re looking for a platform that can act as if each of your audience has its own unique learning experience, then an extended enterprise LMS is the right solution for you. You’ll be able to track the training of these unique audiences, learn from that data, and continue to improve your services in the future.

E-Commerce 200

E-Commerce Flexibility Analytics Right-Sizing 200

Perficient Digital Transformation

OCTOBER 15, 2024

That’s the essence of Salesforce CPQ product bundles – taking individual products and services and transforming them into irresistible offerings for your customers. You’ve got your core product, add-on features, and maybe some implementation services. In sales, clarity and ease of choice are everything.

Sales 52

Sales Right-Sizing Design Flexibility 52

Influx

FEBRUARY 29, 2024

There are a number of ways to give your customers information before they purchase, but one of the best and most effective ways to help them is through eCommerce pre-sales support. Pre-sales support boosts customer confidence by offering genuine, honest advice about a product to help customers make the most informed decision.

Sales 52

Sales Right-Sizing Customer Support Sourcing 52

31 West

JULY 10, 2024

Choosing a hosting solution, for example, determines the qualities of hardware your website will run on, the amount of resources you’ll have, the services you’ll have at your disposal (like managed hosting or after hours support ), etc. The hosting provider (e. Types of CRM CRM solutions can be also subdivided into a variety of types.

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. This cloud-based customer service management tool offers excellent versatility, as it works for businesses across multiple industries. However, customers expect quick responses.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Metasource

APRIL 18, 2023

Many organizations turn to intelligent document processing (IDP) solutions made up of document scanning services, content management software, and workflow automation software to successfully transition to a digital environment. They’re all right at your employees’ fingertips – no matter where they’re located. Ready to get started?

Service 98

Service Business Process Outsourcing Out-Tasking Software 98

Obobo

JANUARY 7, 2022

Is Digital Procurement Right For My Business? All companies procure goods and services, from start-ups to companies with billion-pound turnovers. The methods used to manage client relationships were widely available and affordable before CRM systems were widely available to small and medium-sized businesses.

Right-Sizing 98

Right-Sizing Sourcing Sales Design 98

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

NoonDalton

JANUARY 12, 2022

Salespeople demonstrate their value by cultivating strong relationships with prospects, allowing them to regularly close high-quality sales. Many of the finest sales executives detest those time-consuming activities because they keep them from focusing on their top opportunities. 6 Benefits of Sales Support Outsourcing.

Sales 52

Sales Outsourcing Out-Tasking BPO 52

Groove Technology

NOVEMBER 25, 2021

Extended enterprise learning is a training system aimed at people who are not your employees, such as distribution partners, sales representatives, franchisees, service technicians, and customers using products and services. This is a separate training platform from your existing LMS for your internal staff. Share the course.

Sales 130

Sales Right-Sizing Software Insurance 130

Groove Technology

DECEMBER 22, 2021

Shopify Plus Is The Next-Level Service Delivery Business. Shopify Plus is the next-level service delivery business. Use multiple sales channels. you’ll launch multiple sales channels across social, mobile, and marketplaces. Multiple sales channels allow your brand to reach as many people as possible.

Sales 130

Sales Retail Analytics Engineering 130

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. But here’s the kicker about customer service backlogs: left unchecked, they’ll get bigger. Today’s consumers expects rapid-fire responses to customer service questions.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Groove Technology

AUGUST 10, 2022

Employer of Record (EOR) is a service provider that employs workers on their payroll, but the workers are employed by other businesses. Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Employment contracts.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. It utilizes the telephone to market products, extending beyond sales. It is powerful for generating sales. Telesales aims to seal the deal.

Sales 98

Sales Right-Sizing Call Center Research 98

31 West

SEPTEMBER 28, 2024

For companies with a long history, this tool will help to study their target audience in-depth and stimulate repeat sales. Typically, a customer journey map is a table or infographic showing the contact points between a consumer, a product or service, and their path to purchase. To create a CJM, follow this algorithm of actions.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Groove Technology

JANUARY 27, 2022

Online retail sales were roughly 1.336 billion dollars in 2014 and are expected to reach 6.388 billion dollars by 2024. Shopify has marketing capabilities built right in. These features not only help startups save money, but they also assist companies of all sizes to enhance their operating margins. Stored Solution.

Retail 130

Retail Right-Sizing Administrative Design 130

Groove Technology

JULY 2, 2023

Introduction: Understanding Business Development Outsourcing Business development outsourcing refers to the practice of delegating certain aspects of an organization's business development activities to external service providers. This enables them to offer specialized services tailored to the unique needs and objectives of their clients.

Business Development 100

Business Development Outsourcing External Service Provider Sales 100

NoonDalton

SEPTEMBER 20, 2021

Others will come into the office if they provide a service that relates to the company’s core offering. . This model leaves many operational, developmental, support, and sales-based duties to be taken on by remote teams. Making Sure You Have the Right Balance with Remote Teams. A hybrid model could be the solution. Underwriting.

Reduced Overhead 98

Reduced Overhead Right-Sizing Outsourcing BPO 98

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 69

Service Banking Right-Sizing Research 69

Simplr

AUGUST 1, 2022

Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Pre-sale support is yet another situation that is well-suited for human agent assistance. What is the size of the chatbot market? billion in 2019.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Simplr

OCTOBER 19, 2021

When used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Although chatbots and chat services are programmed to work independently from a human operator, it’s best practice to have human agents in the loop in case escalation is needed. It’s important!).

Sourcing 96

Sourcing Sales Retail Customer Service 96