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Operational Work Insights – The Key to Building Successful Digital Transformation for the Future | Webinar

Everest Group

How Work Insights can turn process and productivity data into actionable insights Understand how to achieve higher levels of agent productivity with ease. How Work Insights can turn process and productivity data into actionable insights Understand how to achieve higher levels of agent productivity with ease.

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Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

Everest Group

With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

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Chazey Partners Leads a Webinar on Making Your Business Continuity Plan Real

Chazey Partners

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), recently teamed up with SSON to co-host … Chazey Partners Leads a Webinar on Making Your Business Continuity Plan Real Read More ».

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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

Everest Group

Automation and/or innovation CoE: Today’s strategic CEOs are looking to quickly advance their organizations’ automation and innovation maturity. This CoE is dedicated to cultivating these initiatives within the enterprise and deploying and scaling technologies like robotic process automation (RPA) and intelligent automation (IA).

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Digital Transformations: 5 Emerging Trends in the Intelligent Process Automation Market

Everest Group

The intelligent process automation market, growing by about 20% across all fields, is now becoming ubiquitous. If you would like to learn more or discuss the intelligent process automation market and IPA trends, reach out to anil.vijayan@everestgrp.com.

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US Public Sector Predictions 2022

Forrester Digital Transformation

Then, dive deeper with a complimentary webinar. Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology.

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Process Discovery vs. Task Mining

Automation Anywhere

The process discovery term is used mainly by Robotic Process Automation (RPA) vendors when referring to a solution for automating manual process discovery. Every automation project starts with the process documentation, analysis, and finding opportunities for automation.