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NetSuite Customization: Transform Your ERP to Drive Business Success

Amzur

This means you can offer better service, innovate faster, and find those crucial areas where you can outpace the competition. This means you can offer better service, innovate faster, and find those crucial areas where you can outpace the competition.

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Generative AI as a catalyst for change in the telecommunications industry

IBM Services

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions.

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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient Digital Transformation

A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. On the other side of the token, however, prices have inflated, and for many, subscription-model goods and services are the first to be cut when trying to lower monthly expenses.

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Boost Your E-commerce Customer Service With These 4 Best Practices & Improvement Ideas

Mattsen Kumar

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

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Getting Started On Embedded Finance

Perficient Digital Transformation

It was a 1970s version of a retailer offering a financial product – credit, to enable sales and, if mom didn’t pay the charge in full at the end of the month, increase profits on the transaction via charging interest. Again, a financial service – credit – had been extended at the point of purchase to facilitate the transaction. .

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PACE New Features: Inbound & Outbound SMS, Dynamic Agent Experience, and More!

Perficient Digital Transformation

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. With this out-of-the-box integration, customers can text message with self-service contact flows and connect with agents if they require additional assistance. And There is More!

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Top 20 Best Outbound Call Centers in the Philippines (2024)

Magellan Solutions

Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting engagement with customers for sales increases. Service that varies from customer assistance to lead generation and technical support.