Service Related Topics 
31 West
JULY 19, 2024
They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.
31 West
OCTOBER 10, 2024
Although the factors above also play a significant role, improving customer service for eCommerce brings significant value. How do you ensure your company delivers the utmost customer support services to every client who needs them? What Is eCommerce Customer Service?
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The Global Small Business Blog
FEBRUARY 23, 2024
©iStock/CarlosAndreSantos Less than half of companies believe their global business services (GBS) function adds value. They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. This requires GBS organizations to adopt a new mindset —one that goes “Beyond GBS.”
31 West
JULY 22, 2024
In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.
Advertiser: ZoomInfo
This report will examine the main investment areas that marketers are prioritizing to enhance their account-based strategies through a focus on: How practitioners are executing and accelerating blended ABM strategies that put self-service buying journeys at the forefront The areas in which AI shows the greatest promise The continued convergence of (..)
Forrester Digital Transformation
JANUARY 11, 2022
The “Security Services Flywheel” is based on the Disney Flywheel. It serves as an explainer on why security services continue to stay relevant, no matter how sophisticated products get.
31 West
SEPTEMBER 14, 2022
Tasks handled by a third party are referred to as “managed IT services,” typically in the context of business information technology services. A managed service provider (MSP) is a business that offers the above-mentioned services. What Advantages do Managed IT Services Offer? Knocked off Prices.
Advertiser: ZoomInfo
Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel
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Recruiting agencies and search firms provide invaluable services, but managing them effectively alongside your internal team can pose unique challenges. Feeling overwhelmed by a juggling act of internal recruiting, agency relationships, and direct hire spend? You’re not alone.
Advertiser: ZoomInfo
Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.
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