Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

SourceFit

JUNE 3, 2012

The country’s software services outsourcing sector reached positive growth of 37 percent in 2011 according to a recent study done by the Philippine Software Industry Association (PSIA). The increased demand for IT services last year, Terrado further explained, helped place these trainees into mainstream IT positions.

Software 40

Software Outsourcing Service Offshoring 40

Mattsen Kumar

JUNE 9, 2021

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

E-Commerce 52

E-Commerce Customer Service Service Customer Support 52

Magellan Solutions

JULY 13, 2021

Government Tasks & Why E-services Are Needed For Them. E-service innovations during Covid-19 stemmed from the urgent need to share information about the virus. The pandemic has brought new needs for digital government services and more demand on existing services. Advantages when outsourcing e-services.

Government 40

Government Service Call Center Accounting 40

Perficient Digital Transformation

FEBRUARY 2, 2023

Subscriptions jumped in popularity at the onset of the pandemic for various reasons, among them being that people craved their familiarity and predictability and most subscription services don’t require people to leave their homes. Given this new practicality, many financial services institutions are lining up to participate in the program.

Accounting 110

Accounting Banking Flexibility Retail 110

Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions. Hour Overwrites Manger. Holiday Management.

Administrative 116

Administrative Flexibility Managed Services Software 116

Risk Guide

JUNE 24, 2022

The only things that separate us from our competitors are the skills, knowledge, commitment and innovative abilities of our people—no longer products or good service. Innovation comes from all employees, down to the lowest level. We will institutionalise service quality and customer satisfaction—it must be everyone’s job.

Service Innovation 59

Service Innovation Jobbing Service 59

3Pillar Global

SEPTEMBER 21, 2023

This willingness to take these flexible creative risks can lead to innovative breakthroughs that might not be discovered through rigid, linear design methods and thinking. Without question, trial-and-error iteration is the spine of successful digital product design in financial services today. To get started, contact us.

Design 91

Design Flexibility Banking Service 91

Obobo

AUGUST 18, 2022

Qualification – An evaluation of suppliers is required to determine if they can meet the standards set by the buyer for the provision of goods or services. What are the steps in the supplier management process? Onboarding – Once the selected suppliers have been onboarded, the necessary information is collected.

Management 59

Management Reduced Costs Service Innovation Collaborations 59

Perficient Digital Transformation

SEPTEMBER 11, 2024

Example: LinkedIn’s “InDay” is a monthly event where employees are encouraged to step away from their regular work to pursue personal interests, professional development, and community service. Encouraging Autonomy Give teams the autonomy to make decisions about their work, fostering a sense of ownership and responsibility.

Jobbing 52

Jobbing Engineering Flexibility Collaborations 52

Perficient Digital Transformation

JANUARY 16, 2023

Again, a financial service – credit – had been extended at the point of purchase to facilitate the transaction. . Clients want embedded finance to streamline financial processes for consumers, making it easier for them to access the services they need when they need them. Getting Your Company Started With Embedded Finance .

Finance 64

Finance E-Commerce Banking Sales 64

SourceFit

FEBRUARY 20, 2015

IBPAP is the country’s umbrella association for the local IT-BPO industry, with the goal of making the Philippines the world’s top destination for voice and non-voice outsourced services. About the Company.

Offshoring 40

Offshoring BPO Human Resources Business Process Outsourcing 40

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions. But this is not all! Learn More.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

Planergy Software

AUGUST 30, 2022

Offering: The offering category is all about the service that accompanies the product. How can we make our service more convenient, personalized, or affordable? Experience: The experience category is about how consumers interact with our product or service. Could you create a subscription service?

Retail 52

Retail Finance Service Innovation Flexibility 52

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. With this out-of-the-box integration, customers can text message with self-service contact flows and connect with agents if they require additional assistance. Agent Console Settings.

Administrative 69

Administrative Sales Flexibility Managed Services 69

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. In addition, you can now configure Lex bots to provide your social media customers with self-service options, which will increase customer satisfaction. Learn More.

Flexibility 69

Flexibility Managed Services Management Software 69

IBM Services

JANUARY 10, 2024

Financial services: innovate customer experience while keeping sensitive information secure and stay compliant Financial institutions face constant threats to their critical data and financial transactions. Red Hat OpenShift with confidential containers provides a fortified environment for financial services applications.

Healthcare 75

Healthcare Design Administrative Collaborations 75

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions. To learn more about PACE, visit our dedicated landing page !

Administrative 69

Administrative Flexibility Managed Services Software 69

Magellan Solutions

MAY 20, 2024

Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting engagement with customers for sales increases. Service that varies from customer assistance to lead generation and technical support.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

McKinsey & Company

NOVEMBER 10, 2021

COVID-19 led many healthcare systems in lower- and middle-income countries to adapt digital-healthcare platforms.

Healthcare 134

Healthcare Service Innovation Service 134

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions. Learn More.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Forrester Digital Transformation

MAY 6, 2022

Google’s latest experiment, Little Signals, experiments with delivering notifications using softer signals and provides insight into what the future of notifications could look like.

Service Innovation 130

Service Innovation Customer Service Marketing Service 130

Obobo

JULY 26, 2022

Suppliers should be evaluated based on their financial stability, product quality, delivery time, and customer service. The major component of the cost is the price of the goods or services procured, but other peripheral expenses include shipping, packaging, and disposal costs. How Do You Evaluate Suppliers?

Supply Chain Management 52

Supply Chain Management Flexibility Reduced Costs Sourcing 52

Forrester Digital Transformation

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 130

Banking Service Innovation Management Service 130

Perficient Digital Transformation

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

Finance 64

Finance Regulations Management Accounting 64

NoonDalton

APRIL 1, 2024

This period saw the birth of the global IT services market, which provided not only cost benefits but also operational efficiencies. According to recent studies, the global IT outsourcing market is expected to grow significantly, reflecting the increasing reliance on external service providers to handle complex tech operations.

Efficiency 52

Efficiency Outsourcing Cybersecurity Right-Sizing 52

Perficient Digital Transformation

JULY 19, 2023

By leveraging AI, regional insurance carriers can enhance their competitiveness and deliver superior services to their customers. By automating processes, improving risk assessment, personalizing customer interactions, and optimizing pricing strategies, these carriers can enhance their competitiveness and deliver superior services.

Insurance 52

Insurance Automation Streamline Operations Reduced Costs 52

Planergy Software

AUGUST 4, 2022

Many consider DeFi as an umbrella term for the new wave of financial services Innovation since it is intertwined with the blockchain. Because of this, consumers have very few options to access financial services and capital directly. It eliminates fees that many banks charge for accessing their services. Download PDF.

Finance 52

Finance Banking Government Accounting 52

Amzur

SEPTEMBER 8, 2022

Process and workflow automation further help enterprises strengthen their relationships with consumers and customers and accelerate product and service innovation. Automation helps businesses save employees’ time from low-value & repetitive tasks, redesign mission-critical business workflows, and adopt new business models.

Automation 52

Automation Service Innovation Regulations Sales 52

3Pillar Global

SEPTEMBER 22, 2023

Innovation is the heartbeat of progress, propelling companies to new heights and driving success in the ever-competitive business landscape. For digital product leaders, the journey to success lies in finding the perfect balance between creativity and execution.

Banking 52

Banking Design Collaborations Research 52

3Pillar Global

JUNE 6, 2023

Ready to be inspired by a transformation story that propelled a bank to new heights? In this discussion with Paul Cobban, we dig deep into the remarkable business transformation of DBS Bank under his leadership.

Banking 52

Banking Right-Sizing Engineering Finance 52

Everest Group

FEBRUARY 20, 2025

We live in an era where smart devicessmartphones, smart rings, smart glasses, and even connected carsare embedded with artificial intelligence (AI), creating new opportunities for financial services. It is transforming BFS, by enabling AI agents to manage end-to-end financial workflows without constant human intervention.

Banking 130

Banking Automation Out-Tasking Government 130

Capgemini

FEBRUARY 28, 2024

Telcos know that they need to move towards an automated and efficient network if they want to support agile service innovation and delivery on a competitive level. The ease of harnessing proven operational models of legacy RAN application by modernizing to cloud-native service on nRT and NRT RIC platform. Please try again.

Automation 52

Automation Software Efficiency Operational Costs 52

Capgemini

JULY 9, 2023

Going further, the “Zoomer” generation gravitates towards immediate gratification and, particularly, “Buy now, pay later” services. Innovative intentions, inexperienced implementation Gen Z is also beset by a very tumultuous financial world. Macroeconomic trends like inflated real estate and education prices form a tight market.

Finance 52

Finance Banking Marketing Service Innovation 52