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37% Growth in 2011 for Software Services Outsourcing Sector

SourceFit

The country’s software services outsourcing sector reached positive growth of 37 percent in 2011 according to a recent study done by the Philippine Software Industry Association (PSIA). The increased demand for IT services last year, Terrado further explained, helped place these trainees into mainstream IT positions.

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NetSuite Customization: Transform Your ERP to Drive Business Success

Amzur

Many businesses invest in enterprise resource planning (ERP) software hoping to streamline operations and gain better insight into their data. This means you can offer better service, innovate faster, and find those crucial areas where you can outpace the competition.

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PACE New Features: Microsoft Teams Chatbot, Real-Time Dashboards, and More!

Perficient Digital Transformation

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. Agent Extensions. Learn More.

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Generative AI as a catalyst for change in the telecommunications industry

IBM Services

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions. CSPs can take advantage of watsonx.ai

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PACE New Features: Sentiment Analysis, Scheduled Reports, and More!

Perficient Digital Transformation

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. Hour Overwrites Manger. Learn More.

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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient Digital Transformation

The Mastercard’s pilot biometric technology , on the other hand, if widely adopted, would require more intensive widespread hardware and software updates. On the other side of the token, however, prices have inflated, and for many, subscription-model goods and services are the first to be cut when trying to lower monthly expenses.

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Boost Your E-commerce Customer Service With These 4 Best Practices & Improvement Ideas

Mattsen Kumar

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.