Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

Premier BPO

MAY 30, 2024

Professional Services on Demand Economic and industrial development caused the rise of legal and accounting outsourcing jobs, mainly in Great Britain. In the 1840s, the company, later known as Dun & Bradstreet, provided credit reporting services to businesses.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. This includes: Hospitals and Clinics: For managing patient data and streamlining operations, effective healthcare solutions are crucial.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. Businesses are constantly searching for ways to enhance the customer experience, streamline operations, and build lasting relationships with their clientele.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

31 West

FEBRUARY 21, 2022

One of the solutions to these problems is outsourcing your help desk services. Here are 6 advantages of outsourcing your help desk services. The primary benefit of having an outsourced helpdesk is a reduction in operational costs. This allows businesses to customize the services and ensure it meets your budget.

Outsourcing 130

Outsourcing Service Streamline Operations Reduced Costs 130

Premier BPO

OCTOBER 8, 2024

Organizations are looking for technologies that can significantly enhance data flow and decision-making within them, streamlining operations, improving accuracy, and gaining valuable insights. It is best to leverage the expertise of a tech-enabled service partner who can guide you through the integration process.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Perficient Digital Transformation

OCTOBER 24, 2024

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing.

Regulations 52

Regulations Service Banking Cybersecurity 52

Everest Group

NOVEMBER 28, 2023

Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs. This strategy will help MGAs drive value creation, capitalize on new opportunities, innovate and launch newer products to the market, and, ultimately, deliver exceptional value.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

V-Soft Consulting

JULY 10, 2023

To effectively manage IT services and operations, many companies are adopting IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. Businesses today are increasingly dependent on their IT infrastructure to drive efficiency and foster business growth.

Management 98

Management Streamline Operations Service Collaborations 98

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Everest Group

JUNE 18, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

AUGUST 27, 2024

By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for better insights, improve collaboration across departments, and enhance the overall customer experience. How can I unify end-to-end CX? What will be the impact of Gen AI in CX?

Streamline Operations 130

Streamline Operations Sales Collaborations Sourcing 130

Premier BPO

OCTOBER 23, 2024

Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. Automating the data integration process reduces the need for manual entry, minimizing human error and streamlining operations. By optimizing ETL processes for efficiency and reduced costs, Premier helps streamline operations.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? What is SLA, and how does it benefit your business?

Service 98

Service Administrative Outsourcing Right-Sizing 98

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.

Service 98

Service Banking Robotics Process Automation Finance 98

Forrester Digital Transformation

JUNE 15, 2022

Clari is a sales technology provider that helps sales teams streamline operations and improve revenue predictability. Traditionally, it has stayed away from deeper revenue intelligence capabilities that focus on interaction execution, preferring to aggregate that information from other tools and present it in Clari.

Streamline Operations 130

Streamline Operations Sales Service 130

Everest Group

DECEMBER 27, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Groove Technology

FEBRUARY 4, 2025

At Groove Technology, we offer comprehensive dedicated software development services designed to meet diverse client needsfrom initial consultation to seamless integration. Engaging dedicated developers streamlines operations, freeing up resources for critical activities such as market analysis and customer engagement.

Software 130

Software Right-Sizing Collaborations Administrative 130

Everest Group

JULY 5, 2022

Top Revenue Cycle Management RCM Operations Services. Healthcare providers are overhauling their strategies and future-proofing their operations by becoming more receptive to outsourcing operations to alleviate cost pressures and ensure business continuity. LEARN MORE ABOUT Top Service Providers.

Management 130

Management Healthcare Streamline Operations Analytics 130

Everest Group

AUGUST 14, 2024

Herein, we delve into the current state of the private equity market, identify the strategic priorities reshaping PE firms’ approaches, and explore the transformative role of technology and service providers in this sector. The last 18 months presented a significant period of recalibration for the private equity market.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

APRIL 3, 2024

Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry. This technology can streamline operational processes, automate tasks, and enhance customer experience by fostering engagement through tailored experiences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

OCTOBER 5, 2023

This progress is leading to a host of benefits, including enhanced customer experiences, streamlined operational processes, and improved accessibility. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

AUGUST 5, 2024

Einstein 1 is a modular platform that can be tweaked as per the enterprise needs and comes with core solutions for sales, marketing, service, commerce, and data that are natively integrated into the platform, along with other solutions that can significantly enhance these capabilities, such as analytics and AI.

Sales 162

Sales Analytics Collaborations Marketing 162

Perficient Digital Transformation

APRIL 16, 2024

We were included in the categories of IT Services and Interoperability. IDC defines the IT Services segment as “Systems Integration organizations providing advisory, consulting, development, and implementation services.”

Marketing 107

Marketing Healthcare Insurance Advisory 107

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Everest Group

JUNE 28, 2023

Join this webinar to discover how healthcare providers can rethink their revenue cycle management (RCM) strategies to future-proof their operations, including how technology adoption can significantly improve administrative efficiencies, streamline operations, reduce costs, increase revenue, and reduce dependency on talent.

Healthcare 130

Healthcare Streamline Operations Reduced Costs Administrative 130

Everest Group

APRIL 10, 2024

These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Working Solutions Outsourcing

MAY 7, 2024

In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience.

Customer Service 52

Customer Service Service Streamline Operations Call Center 52

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. Upskill talent who needed development?

Shared Services 147

Shared Services Jobbing Global Business Services Streamline Operations 147

Perficient Digital Transformation

MAY 8, 2023

Leaders in the healthcare, financial services, manufacturing, and automotive industries, among others, are seeking to improve the customer experience while streamlining operations for maximum efficiency and profitability. To learn more about Perficient’s manufacturing expertise, contact our experts today.

Management 119

Management Manufacturing Streamline Operations Research 119

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Or perhaps, is it a strategic move to enhance customer satisfaction and streamline operations?

Call Center 59

Call Center Customer Service Service Right-Sizing 59

Everest Group

JUNE 6, 2023

Despite these issues, Cognizant ranked sixth in Everest Group’s latest version of the flagship leaderboard of global IT organizations – PEAK Matrix Service Provider of the Year 2023. As analysts, we will closely scrutinize Cognizant’s progress in these areas and offer insights to buyers and investors in IT and Business Process Services.

Banking 130

Banking Streamline Operations Analytics Collaborations 130

Everest Group

MAY 31, 2023

These priorities are: integrating a humanized and people-centric approach, leveraging data to make intelligent decisions, and strongly emphasizing the Software-as-a-Service (SaaS) ecosystem. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Premier BPO

JUNE 18, 2024

So, to fulfill these considerations, companies need to deliver Customer Satisfaction through Customer service excellence. companies leverage outsourcing to streamline operations and gain a competitive edge 1. Unresolved cases, long wait times, and high internal costs pointed to substantial operational inefficiencies.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130