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Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar

Everest Group

Live Webinar Elevating CX: Trends and Insights for a Unified CX Tech Strategy August 27, 2024 | 9 a.m. Join this webinar to discover how leveraging unified platforms and innovative technologies can help businesses scale, increase agility, and create seamless, personalized customer journeys. What questions will the webinar answer?

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UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment 2023

Everest Group

Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition. Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management. LEARN MORE ABOUT Top Service Providers

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Unleashing IT Industry Growth Potential with Asset-Based Business Models | Blog

Everest Group

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

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The Battle Unfolds: MGAs as the Next Frontier for InsurTechs, Services, and Technology Providers

Everest Group

Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs. Don’t miss our annual webinar, Key Issues 2024: Creating Accelerated Value in a Dynamic World , to learn the major concerns, expectations, and trends for 2024.

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How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend | LinkedIn Live

Everest Group

Join this webinar to discover how healthcare providers can rethink their revenue cycle management (RCM) strategies to future-proof their operations, including how technology adoption can significantly improve administrative efficiencies, streamline operations, reduce costs, increase revenue, and reduce dependency on talent.

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Enhancing CX with Integrated Tech Solutions: A Spotlight on Salesforce | Blog

Everest Group

Einstein 1 is a modular platform that can be tweaked as per the enterprise needs and comes with core solutions for sales, marketing, service, commerce, and data that are natively integrated into the platform, along with other solutions that can significantly enhance these capabilities, such as analytics and AI.

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How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog

Everest Group

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.