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Here are a few examples that highlight the extent IT and BPO providers can fall short of expectations: Example 1 : A Tier 1 IT service provider was near the end of an application management servicecontract with a mid-sized US-based manufacturer.
Developing effective measurement mechanisms for these outcomes can be complex Contractual adjustments : Traditional servicecontracts may need restructuring to accommodate the shared responsibility model. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.
Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. What questions will the webinar answer? GMT | 11 a.m. CET | 3.30
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