2025

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Create a Space of Your Own to Thrive in the Global Arena

The Global Small Business Blog

iStock/crissy2tay Small and medium-sized businesses can compete with multinational corporations in the global space by leveraging, rather than minimizing, their size. This very difference gives small and medium-sized businesses the exact edge they need toward creating a space of their own to thrive. Take, for example, the meteoric rise of Crumbl Cookies , which can be attributed to its agility.

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Vietnam: A Leading Destination for Global Software Development

Groove Technology

In the era of globalization and the rapid advancement of the IT industry, Vietnam has positioned itself as a premier destination for international businesses seeking software development services. With competitive costs, an abundant talent pool, and robust government support policies, Vietnam continues to draw substantial interest from global companies.

Software 130
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The Sustainability Standoff: Industry Players, Regulators, and the Carbon Question of AI | Blog

Everest Group

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. But beneath the surface of this technological marvel lies an uncomfortable truth Artificial Intelligence (AI) is devouring energy, straining water resources, and leaving behind a mounting carbon footprint that can no longer be ignored.

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Salesforce vs. ServiceNow: The Battle That Could Redefine Business Success

Premier BPO

The enterprise software space is witnessing a battle in the making as Salesforce and ServiceNow expand aggressively into each others territories. Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. This rivalry underscores a broader trend: businesses are demanding unified platforms to break down silos and enhance customer experiences. 1 While these giants battle

Sales 130
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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

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Hire offshore.NET developers without compromising on quality

The Scalers

Looking to hire offshore.NET developers but want to guarantee their quality? You’ve come to the right place. At The Scalers, we’ve helped set up more than 80 dedicated offshore extensions and standalone teams for.NET development with the right skills and cultural fit for our partners and we can do the same for you too. In this article, we’ll cover the basics of why and how to hire.NET developers offshore before showing you our unique offshore development model that allows us to

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Android Development Codelab: Mastering Advanced Concepts

Perficient Digital Transformation

This guide will walk you through building a small application step-by-step, focusing on integrating several powerful tools and concepts essential for modern Android development. What We’ll Cover: Jetpack Compose: Building the UI declaratively. NoSQL Database (Firestore): Storing and retrieving data in the cloud. WorkManager: Running reliable background tasks.

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The Hackett Group: 89% of Executives Fast-Tracking Gen AI to Drive Enterprise Performance

The Hackett Group

New report reveals 5X growth in Gen AI initiatives and key strategies for scaling impact MIAMI April 7, 2025 The Hackett Group , Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) strategic consultancy and executive advisory firm, today released findings from its 2025 Key Issues Study, revealing that 89% of executives are accelerating Gen AI initiatives up from just 16% last year.

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Redial BPO in ShopTalk 2025

Redial

Redial BPO is excited to announce its participation in ShopTalk 2025 , one of the most anticipated events in the retail and customer experience sectors. This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail. As a company dedicated to enhancing customer experiences through Business Process Outsourcing (BPO), Redial BPO is eager to engage with fellow attendees and share insights

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The Indinero Guide to SBA Startup Financing

inDinero

Most SBA loans are for businesses that have been operating for a while, but new businesses still have options. This guide will cover loan types, qualification requirements for founders, and other financing options available to startups. Were a Y Combinator backed accounting, tax, and CFO advisory firm that has helped dozens of startups over the years.

Finance 59
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Boosting CX and agent productivity with Microsoft Copilot

Capgemini

Boosting CX and agent productivity with Microsoft Copilot Vinay Patel 26 June 2024 Facebook Twitter Linkedin With the accelerating embrace of Artificial Intelligence, financial services have a once-in-a-generation opportunity to re-imagine customer experiences. This includes hyper-personalizing contact center interactions to engage with customers in new ways.

Banking 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Today in Global Small Business: Signs of Strength at Start of 2025

The Global Small Business Blog

iStock/Supatman What's affecting me, my clients, my colleagues and other global small business owners: U.S. Chamber says there are signs of strength at start of 2025. In the UK, sustainable "green practices" is top on the small business list for 2025. Quote of the week: Don't follow trends, start trends. Successful artists don't follow trends; they create them.

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How Developers Can Speak Clients’ Language and Avoid Miscommunication

Groove Technology

By Ali Nguyen, Senior Software Engineer at Groove Technology As a software developer, I used to believe that my job was all about solving complex technical problems. I thought that if I could write efficient code, design scalable systems, and troubleshoot issues quickly, I was doing everything right. But I soon realized something crucialif I couldnt clearly explain my solutions to non-technical stakeholders, my technical skills alone werent enough.

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Managing Change in the Era of AI Disruption: How to Lead, Adapt, and Thrive | Blog

Everest Group

Artificial intelligence ( AI) is rewriting the rules of business, transforming workflows, redefining job roles, and reshaping entire industries. But heres the catch: without the right change management strategy, AI adoption can create chaos instead of competitive advantage. So, how can enterprises turn disruption into opportunity? Read on to explore the key strategies for navigating AI-driven change with confidence and clarity.

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Mitel’s Fall: Is Your Business Ready for What’s Next?

Premier BPO

The recent announcement of Mitels Chapter 11 bankruptcy filing has raised concerns across the enterprise communications landscape. Once a prominent player in the Unified Communications (UC) and Contact Center (CC) markets, Mitel’s struggles with debt, failed acquisitions, and market saturation (alternatives abound) have brought it to a critical juncture.

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Revolutionizing Hiring: Remote-Insourcing That Slashes Turnover & Training Costs!

What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

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How a Mexico Shelter Company Sets U.S. Manufacturers Up for Success

Ivemsa

U.S. manufacturers have the unique benefit of working with Mexico shelter companies to create a seamless transition when launching production in Mexico for the first time. Though there are always initial questions to evaluate the best business route, recent tariff talk has led to more questions regarding compliance. Manufacturers are particularly interested in whether their products will be deemed USMCA compliant.

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Universal Design for Visual Disabilities in Healthcare – Impact on Access and Delivery – 10

Perficient Digital Transformation

Welcome to our ongoing series on Universal Design for Healthcare! In this segment, well explore the importance of Visual Disabilities in Healthcare. Implementing universal design principles in healthcare to accommodate individuals with visual disabilities can profoundly impact both healthcare access and delivery. By creating environments and systems that are inherently accessible to all, healthcare providers can ensure that everyone receives equitable and high-quality care.

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Restricted: How export controls are reshaping markets

McKinsey & Company

The growing number of export restrictions is disrupting companies market strategies and tangling their supply chains. Heres how CEOs can navigate the shifting landscape of global trade.

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The Hackett Group: Supply Chain AI Adoption Rising Amid Economic Pressures

The Hackett Group

New report shows 50% of leaderstesting Gen AI tobuild resilient, agile supply chainsas urgency grows MIAMI April 4, 2025 The Hackett Group , Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) strategic consultancy and executive advisory firm, released findings from its 2025 Key Issues Study, revealing how AI is poised to reshape supply chains.

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Nearshore Excellence: Growing 3,000% with the Right Talent

Intugo

Every business growth story is unique, but for those undergoing rapid expansion, the challenge of building a reliable and adept workforce becomes a defining chapter. In the case of Juan and his team, the solution lay in exploring nearshore operations in Mexicoa decision that would transform their firm trajectory. In this interview, Juan opens up about the hurdles, conquests, and incalculable lessons from managing a cross-border team in Hermosillo.

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What We Learned at Hannover Messe 2025: EU Policy, AI, and CO₂ Reporting for Industrial and Energy Firms

Wirtek

H annover Messe 2025 welcomed over 127,000 participants from 150+ countries, confirming its role as the worlds leading industrial technology trade fair. This years spotlight: Net-zero legislation, AI-driven automation, and real-time CO monitoring. Wirteks team attended key EU Commission talks and spoke directly with industry innovators. Heres what we learnedand how it can drive real-world change for energy and IoT companies.

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Tech Startup Accounting Insights From A Y Combinator Company

inDinero

When youre building a tech startup, accounting probably doesnt feel very exciting. Who wants to think about spreadsheets when youre busy building or scaling? But, as a Y Combinator funded company and referral partner, weve noticed a pattern: promising startups regularly fail because of poor financial management. In this article, well explore the essentials of tech startup accounting, including best practices, common mistakes, and the accounting software we think will make your life easier.

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Diversification is a Primary Global Supply Chain Strategy for Executives

The Global Small Business Blog

iStock/thitivong Since 2018, many global manufacturers have been diversifying their supply chains beyond China. But this diversification has proven to be challenging due to dependencies on certain countries for manufacturing capabilities and critical resources, resulting in a rise in friendshoring and a move towards industrial policy, potentially escalating geopolitical tensions.

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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The Future of Java Development: 13 AI Tools Transforming Productivity

Groove Technology

Artificial Intelligence (AI) is reshaping the Java software development landscape, opening up new horizons for software engineers. From process automation to code optimization, AI is creating breakthroughs in productivity and quality. Java, with its flexibility and rich ecosystem, has become the pioneering platform for AI projects, thanks to its cross-platform capabilities, comprehensive libraries, and large-scale data processing capabilities. 2025 will see the emergence of 13 groundbreaking AI

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Europe and UK&I IT Services Outlook 2025 | Webinar

Everest Group

With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. With several anticipated avenues of disruption on the horizon political instability, talent shortages, changing regulations, and escalating next-gen technology developments, among others leaders are under increasing pressure to ensure business is sustainable and successful.

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Medical Billing Outsourcing: Is It the Solution to Rising Costs?

Premier BPO

Rising operating costs continue to challenge even the most financially stable healthcare providers. While early 2024 showed modest margin recoverymedian margins rising to 1.2% from -0.5% expenses remain stubborn. Operating costs increased nearly 7% year-over-year, driven by wage inflation, staffing gaps, and regulatory overhead. 1 Billing errors cost hospitals billions annually, leading to claim denials, delayed reimbursements, and even legal issues.

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The Best Call Center Companies for Global Support: A Data-Driven Breakdown

Influx

Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies. Studies show that 86% of buyers are willing to pay more for a better customer experience, and high-performing CX teams can increase revenue by up to 15%.* Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue, brand perception, and customer loyalty.

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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

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Perficient Mentioned in Forrester Report: Design GenAI-Powered Experiences Responsibly

Perficient Digital Transformation

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries.

Design 64
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New York 2040: Time to reinvent. Again.

McKinsey & Company

In this ever-evolving region, 18 arenas of competition will present challenges and opportunities that determine the future of New York.

Marketing 133
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Creating resilient supply chains

Capgemini

Creating resilient supply chains: A value-driven blueprint for fortifying futures Phil Davies, Jrg Junghanns, Richard van Schip, Haresh Panjavani, Pablo Aldonza Rubio, Henrik Bathke, John Hancock Jun 6, 2024 Facebook Linkedin A Joint Point-of-View from Capgemini and Kuehne+Nagel In the last twenty years, supply chains have experienced tremendous growth and sizable challenges across the globe.

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How Automated HR Workflows & Document Management Streamline Compliance

Metasource

According to Harvard Business Review , 87% of surveyed businesses feel that companies that fail to make HR compliance a priority face significant risk. Thats why many human resources departments are prioritizing compliance and adopting tools that effectively minimize risk. One of the best tools? Secure document management software that automates HR workflows.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.